can't access email

usher · 30-10-2006, 15:52

We just got our free netgear router & connected up & now I find I cannot access my email in outlook express, I presume the router firewall is blocking it but I looked at the router settings online & can't see how to fix it

The Jackal · 30-10-2006, 16:39

Quote:

Originally Posted by usher

We just got our free netgear router & connected up & now I find I cannot access my email in outlook express, I presume the router firewall is blocking it but I looked at the router settings online & can't see how to fix it

Hi,

How are you connecting to your mail server ?

IMAP, POP3, SSL etc etc can you ping your mail server (unless of course its firewalled)

Whats the mail servers address ?

usher · 30-10-2006, 17:21

its pop3 /smtp , the error is to do with SSL. port 110

The Jackal · 30-10-2006, 17:27

Whats the error ?

Can you connect to your mail server directly ?

telnet mailhost 110

if so try connecting without SSL

Maybe your mailserver is refusing your SSL certificate due to your IP change.

Try without SSL

usher · 30-10-2006, 17:57

I've onlly just connected to blueyonder today, I still have the settings for ADSL on my PC( back to using this now to check my mail )

I am not trying to access blueyonder mail servers, its Plusnet, tiscali & my own domain , Its not likely to be windows firewall it must be the routers but can't figure how to let my mailservers thru

The Jackal · 30-10-2006, 18:01

Quote:

Originally Posted by usher

I've onlly just connected to blueyonder today, I still have the settings for ADSL on my PC( back to using this now to check my mail )

I am not trying to access blueyonder mail servers, its Plusnet, tiscali & my own domain , Its not likely to be windows firewall it must be the routers but can't figure how to let my mailservers thru

As I said try to telnet to your mail server :

from the command prompt type :

telnet yourmailhost 110

once connect it might just be a blank screen
type

HELO localhost

(the mailserver should respond)

This tells us that at least you can connect to the mailserver.

Next is to reconfigure outlook or outlook express or whatever you're using to read mail to NOT use SSL when autenticating..

Once this is done and you can get back into your mail re-enable SSL

usher · 30-10-2006, 18:41

tried the command prompt but no good,message :- ' Could not open connection to the host port 110
: connect failed.

---------- Post added at 18:41 ---------- Previous post was at 18:35 ----------

just realised I tried the command prompt whilst connected to ADSL & I can collect my mail o.k. but why the command prompt failure?

The Jackal · 30-10-2006, 18:53

You haven't told me how your mail is configured :

What apps are you using ?

usher · 30-10-2006, 19:06

I'm now back on blueyonder, scratching my head here LOL

Heres the message I get indetail :The sever responded with an error. account ****** protocol:pop3,server responce -ERR AVG pop3 proxy server :cannot connect to the mail server! port 110 secure(SSL) No,server error 0x800CCC90

I have checked outlook Xpress SSL disabled also

The Jackal · 30-10-2006, 19:11

Quote:

Originally Posted by usher

I'm now back on blueyonder, scratching my head here LOL

Heres the message I get indetail :The sever responded with an error. account ****** protocol:pop3,server responce -ERR AVG pop3 proxy server :cannot connect to the mail server! port 110 secure(SSL) No,server error 0x800CCC90

I have checked outlook Xpress SSL disabled also

What the !!!!
-ERR AVG pop3 proxy server

Can you give the exact name of your mail server I'll check it.

Cheers

usher · 30-10-2006, 19:16

I can send mail just discovered !

mail servers: mail@vicnewey.plus.com
victor.newey@lineone.net

The Jackal · 30-10-2006, 19:19

Quote:

Originally Posted by usher

I can send mail just discovered !

mail servers: mail@vicnewey.plus.com
victor.newey@lineone.net

No mate that doesn't look like a valid mail server :

A valild mailserver might look something like this :

mail.plusnet.com

And please what software are you using ?>

usher · 30-10-2006, 19:30

stupid me LOL

---------- Post added at 19:30 ---------- Previous post was at 19:25 ----------

I fixed it ! the AVG is the clue, I turned off email scanning in the antivirus & it downloaded all my mail LOL, why this only occurs with the router I don't know but thanks for all your help ( & patience !)

The Jackal · 30-10-2006, 19:33

Both of them seem to work fine for me :

Are you sure u cant cant connect to them ?

# telnet pop3.lineone.net 110
Trying 212.74.100.190...
Connected to pop3.lineone.net.
Escape character is '^]'.
+OK POP3 server ready (7.3.110.2) <CA1810A9C89308207DF88B8AEE7F89447D096E9B@mail-6.uk.tiscali.com>

telnet mail.vicnewey.co.uk 110
Trying 195.62.28.140...
Connected to vicnewey.co.uk.
Escape character is '^]'.
HELO asd
asd
asd
asd
as
asd
sa+OK POP3 kylie [cppop 20.0] at [195.62.28.140]
-ERR Command not implemented
-ERR Command not implemented
-ERR Command not implemented
-ERR Command not implemented
-ERR Command not implemented
-ERR Command not implemented
-ERR Command not implemented
-ERR Command not implemented
-ERR Command not implemented

sad
asd
+OK POP3 kylie [cppop 20.0] at [195.62.28.140]

---------- Post added at 19:33 ---------- Previous post was at 19:31 ----------

doh you're good ok mate have fun...

So many ppl on here make that blooper with the firewall / scans

Cobbydaler · 30-10-2006, 19:54

Quote:

Originally Posted by usher

I'm now back on blueyonder, scratching my head here LOL

Heres the message I get indetail :The sever responded with an error. account ****** protocol:pop3,server responce -ERR AVG pop3 proxy server :cannot connect to the mail server! port 110 secure(SSL) No,server error 0x800CCC90

I have checked outlook Xpress SSL disabled also

Is your AVG mail scanner set to use LAN or dial up? If dial up then change to LAN & see if that helps....

It's better if you keep your scanner turned on....