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£3000 spent and Virgin can't connect me
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Old 17-11-2020, 22:39   #16
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Re: £3000 spent and Virgin can't connect me

I think Foo Fighter just means the customer plonks a box at the edge of the property that has power which VM can put a superhub in, then the customer can be responsible for getting the data back to the house.

Fibre run or a microwave or airfibre link would work. Latter one wouldnt need any additional kit in the box either, straight cat6 out of the hub and up a pole!
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Old 24-11-2020, 18:19   #17
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Re: £3000 spent and Virgin can't connect me

Hi Bluebaron, do you want to PM me your address details and I will check out your options for connectivity here. I can confirm though that 300m is more than double the distance we would entertain for any kind of drop cable feeding a customer.

Cheers
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Old 24-11-2020, 23:35   #18
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Re: £3000 spent and Virgin can't connect me

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Originally Posted by weesteev View Post
Hi Bluebaron, do you want to PM me your address details and I will check out your options for connectivity here. I can confirm though that 300m is more than double the distance we would entertain for any kind of drop cable feeding a customer.

Cheers

Done thanks Weesteev.
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Old 25-11-2020, 11:14   #19
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Re: £3000 spent and Virgin can't connect me

Have replied to you now BB, we can drop an update in this thread once we have had a catch up
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Old 25-11-2020, 12:53   #20
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Re: £3000 spent and Virgin can't connect me

05A2C5AA-6734-446E-A151-90C56058702A.png

Thanks, this is a screen shot of the run I installed.
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Old 25-11-2020, 13:12   #21
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Re: £3000 spent and Virgin can't connect me

Can I suggest you edit the picture to remove the road name, as it identifies your location to anyone viewing the post?
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Old 12-03-2021, 15:33   #22
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Re: £3000 spent and Virgin can't connect me

UPDATE:

I took this to the adjudicator who today ruled in my favour. I have received a judgement for all my out of pocket expenses plus £200 for inconvenience.

Quote,
“ I find that the company does not adequately address or respond to the issues raised by the customer in his complaint. I am also mindful of the customer’s submission in respect of the difficulty he experienced in trying to contact the company about his complaint. Upon careful review of the submissions made by both parties, I find that that the standard of customer service that had been provided to the customer had fallen below a reasonable standard. I find that this amounts to a failure in duty of care owed to the customer by the company”.
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Old 12-03-2021, 15:56   #23
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Re: £3000 spent and Virgin can't connect me

Good result!
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Old 12-03-2021, 16:08   #24
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Re: £3000 spent and Virgin can't connect me

Well done, indeed. So that's in excess of £3,000.

Are you able to post VM's submissions? Hardly confidential in a public court. Might be highly revealing.
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Old 12-03-2021, 16:14   #25
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Re: £3000 spent and Virgin can't connect me

Fantastic. Shame you had to go through all the red tape.
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Old 12-03-2021, 17:28   #26
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Re: £3000 spent and Virgin can't connect me

Yep lucky for me I’m time rich.

VM didn’t even offer a defence so no submissions.
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Old 12-03-2021, 17:32   #27
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Re: £3000 spent and Virgin can't connect me

Great news. 90% of complaints about VM taken to CISAS result in a positive outcome for the customer, which is revealing in itself.
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Old 12-03-2021, 17:39   #28
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Re: £3000 spent and Virgin can't connect me

Quote:
Originally Posted by RichardCoulter View Post
Great news. 90% of complaints about VM taken to CISAS result in a positive outcome for the customer, which is revealing in itself.
Just to clarify that 90% statistic, 45% were upheld and 45% were settled*.

https://www.cedr.com/consumer/cisas/reports/

* Settled: by mutual agreement of the parties. Upheld: fully or partly in favour of the customer
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Old 12-03-2021, 17:43   #29
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Re: £3000 spent and Virgin can't connect me

Quote:
Originally Posted by Hugh View Post
Just to clarify that 90% statistic, 45% were upheld and 45% were settled*.

https://www.cedr.com/consumer/cisas/reports/

* Settled: by mutual agreement of the parties. Upheld: fully or partly in favour of the customer
I assume the 45% settled prior to final judgment are the cases of such egregious customer service even VM won’t try to defend it.
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Old 12-03-2021, 17:44   #30
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Re: £3000 spent and Virgin can't connect me

Probably...
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