Vista and Cable Modems

[dragon]

Originally Posted by museltof

Sorry guys. I really appreciate your help but none of these tips have worked.

There is an ethernet light on my modem but it never lights up when I connect via ethernet (It did briefly light once but immediately went back out).
It could be that this modem has used usb for so long that it will never recognise ethernet although everything appears to be in place. Since this computer is new it must have an ethernet card fitted, I would have thought.
Any further suggestions appreciated. Since Virgin Media don't yet officially offer support for Vista they will not change a modem which worked fine with XP.

Any further suggestions??

If the ethernet port on the modem is faulty then they *Should* change out the modem regardless if your using XP or vista.


Have you tried another cat5 cable to ensure that it's not a simple case of a faulty cable.

Also check vista is actually seeing the network card inside the computer.

Start > Control panel > Network and sharing center > Manage network connections.

Your network card should be visable to vista there.

Originally Posted by museltof

Sorry guys. I really appreciate your help but none of these tips have worked.

There is an ethernet light on my modem but it never lights up when I connect via ethernet (It did briefly light once but immediately went back out).
It could be that this modem has used usb for so long that it will never recognise ethernet although everything appears to be in place. Since this computer is new it must have an ethernet card fitted, I would have thought.
Any further suggestions appreciated. Since Virgin Media don't yet officially offer support for Vista they will not change a modem which worked fine with XP.

Any further suggestions??

Virgin do support Vista and they support XP and to some extent Windows 2000, so you can ring in with this problem, if they did not support Vista I would be out of a job.

You must have been speaking to one of our Indian friends who must of dropped his script.