Help with NTL and Mentor Router
24-05-2005, 11:41
|
#1
|
Inactive
Join Date: May 2005
Posts: 6
|
Help with NTL and Mentor Router
Hi Guys
I am using a NTL CM connected to the router and all was working fine, until I called NTL and upgraded to 1Mb. Then I rebooted my CM and Router, but connection is not working. Bypassed the router and rebooted CM, all works fine, PC getting a public IP from CM.
Connect to the router and check WAN status, no public IP showing up though the router assigns private IPs to the machines. (got only 3 machines)
Reset router, reconfigured again, no joy, cloned MAC address no joy, tried resetting again and configured with the default MAC address, still no joy.
I have come to the conclusion that the router is faulty, But can you guys suggest anything else?
Thanks
Surcha
PS: Apologies if the post is on the wrong place, but not sure where to post it exactly.
|
|
|
24-05-2005, 11:43
|
#2
|
Inactive
Join Date: Jun 2003
Location: Essex innit
Age: 50
Services: Sky HD + 16Mb ADSL
BT Telephone
Posts: 15,735
|
Re: Help with NTL and Mentor Router
Have you tried a factory reset of the router?
|
|
|
24-05-2005, 11:45
|
#3
|
Inactive
Join Date: May 2005
Posts: 6
|
Re: Help with NTL and Mentor Router
Yes I have, number of times
|
|
|
24-05-2005, 11:48
|
#4
|
Inactive
Join Date: Jun 2003
Location: Essex innit
Age: 50
Services: Sky HD + 16Mb ADSL
BT Telephone
Posts: 15,735
|
Re: Help with NTL and Mentor Router
Which MAC address did you clone into the router by the way? I would have thought that if a PC can connect to the BB properly that you could clone the MAC address of the NIC in that PC onto the router and all would be well
__________________
Quote:
Originally Posted by surcha
Yes I have, number of times
|
Are you sure you are doing a complete factory reset on the router and not just a normal reset? Sometimes there is a big difference in the two. Also are you powering the cable modem down for a couple of minutes in between tries? Always power the CM down when attempting to change the device connected to it.
|
|
|
24-05-2005, 11:50
|
#5
|
Inactive
Join Date: Nov 2003
Location: Teesside
Posts: 1,566
|
Re: Help with NTL and Mentor Router
Is there an IP release/renew in the router setup page? If so, release the IP and renew it (although I would have thought the reset you already did would have sorted that aspect out).
|
|
|
24-05-2005, 11:52
|
#6
|
Inactive
Join Date: May 2005
Posts: 6
|
Re: Help with NTL and Mentor Router
I am pretty sure I have cloned the MAC address of the PC in to the router. Does NTL needs the MAC address to be registered with them, if it changes. Because Telewest doesnt needs it anymore.
I have done a factory reset, by pushing a pin in the reset hole, hold dit for 10 secs and then release it.
Havent had any joy.
__________________
Quote:
Originally Posted by Flubflow
Is there an IP release/renew in the router setup page? If so, release the IP and renew it (although I would have thought the reset you already did would have sorted that aspect out).
|
Yes, there is the option and I have tried it. No joy.
|
|
|
24-05-2005, 11:56
|
#7
|
Inactive
Join Date: Jun 2003
Location: Essex innit
Age: 50
Services: Sky HD + 16Mb ADSL
BT Telephone
Posts: 15,735
|
Re: Help with NTL and Mentor Router
You could try contacting CS and ask for the MAC to be regitered against the account but you shouldn't need to have to do that
Did you try pointing a browser to the provisioning page after connecting the router up to the SACM?
|
|
|
24-05-2005, 12:42
|
#8
|
Inactive
Join Date: May 2005
Posts: 6
|
Re: Help with NTL and Mentor Router
Quote:
Originally Posted by Paul
You could try contacting CS and ask for the MAC to be regitered against the account but you shouldn't need to have to do that
Did you try pointing a browser to the provisioning page after connecting the router up to the SACM?
|
Sorry, What is the provisioning page?
|
|
|
24-05-2005, 12:46
|
#9
|
Inactive
Join Date: Jun 2003
Location: Essex innit
Age: 50
Services: Sky HD + 16Mb ADSL
BT Telephone
Posts: 15,735
|
Re: Help with NTL and Mentor Router
|
|
|
24-05-2005, 12:48
|
#10
|
Inactive
Join Date: May 2005
Posts: 6
|
Re: Help with NTL and Mentor Router
Quote:
Originally Posted by Paul
|
Can i know what does this page does? Am in work, so I should be able to do it, when I get home.
|
|
|
24-05-2005, 12:49
|
#11
|
Inactive
Join Date: Jun 2003
Location: Essex innit
Age: 50
Services: Sky HD + 16Mb ADSL
BT Telephone
Posts: 15,735
|
Re: Help with NTL and Mentor Router
It provisions your equipment against your BB acount details
|
|
|
24-05-2005, 12:55
|
#12
|
Inactive
Join Date: May 2005
Posts: 6
|
Re: Help with NTL and Mentor Router
Nice one, Thanks for all ya helps, would try tiday evening.
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 06:20.
|