Important: Your phone service is changing
18-08-2023, 10:42
|
#76
|
cf.addict
Join Date: Oct 2009
Posts: 317
|
Re: Important: Your phone service is changing
Only just found this thread.
I use my landline to phone my father every day. It worked Sunday and didn’t Monday so I rang from my mobile, last time I tried that a couple of years ago he couldn’t hear me which is why I use the landline. It still didn’t work Tuesday evening so I reported it Wednesday. Engineer came out and fixed it yesterday (a problem at the main box) and I mentioned about having to change to using the hub. He said they were rolling it out but didn’t seem to think it was imminent here.
|
|
|
18-08-2023, 17:24
|
#77
|
Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,309
|
Re: Important: Your phone service is changing
Quote:
Originally Posted by bbxxl
Only just found this thread.
I use my landline to phone my father every day. It worked Sunday and didn’t Monday so I rang from my mobile, last time I tried that a couple of years ago he couldn’t hear me which is why I use the landline. It still didn’t work Tuesday evening so I reported it Wednesday. Engineer came out and fixed it yesterday (a problem at the main box) and I mentioned about having to change to using the hub. He said they were rolling it out but didn’t seem to think it was imminent here.
|
Have had 2 emails and even more texts telling me when it's happening and asking me to confirm it's ok . Haven't even got the phone connected anymore so really don't care
__________________
No point in being pessimistic. You know it won`t work.
|
|
|
22-08-2023, 21:02
|
#78
|
cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,827
|
Re: Important: Your phone service is changing
The mud has cleared from my eyes and I now understand how the emergency backup system works. You have to keep it charged!
https://www.virginmedia.com/help/landline/switchover
|
|
|
22-08-2023, 21:08
|
#79
|
Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,153
|
Re: Important: Your phone service is changing
Quote:
Originally Posted by Taf
|
The instructions don't seem to mention a Hub2ac. I'll be gutted if I miss out on this 'upgrade'
|
|
|
23-08-2023, 01:30
|
#80
|
Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (330 Mbps)
Posts: 27,796
|
Re: Important: Your phone service is changing
Quote:
Originally Posted by Mr K
The instructions don't seem to mention a Hub2ac. I'll be gutted if I miss out on this 'upgrade'
|
The only thing you'll miss out on is having a phone line at all, it'll simply stop working.
__________________
Baby, I was born this way.
|
|
|
23-08-2023, 08:38
|
#81
|
Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,153
|
Re: Important: Your phone service is changing
Quote:
Originally Posted by Paul
The only thing you'll miss out on is having a phone line at all, it'll simply stop working.
|
Then I'll simply stop paying for a non existent phone service. They've never offered to upgrade my hub.
|
|
|
23-08-2023, 10:15
|
#82
|
Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 75
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,714
|
Re: Important: Your phone service is changing
You could end up paying the same amount. Reducing the services you subscribe to may even increase what you pay as VM will be loosing the telephone rental.
__________________
"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
|
|
|
23-08-2023, 20:35
|
#83
|
Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
|
Re: Important: Your phone service is changing
Quote:
Originally Posted by Mr K
Then I'll simply stop paying for a non existent phone service. They've never offered to upgrade my hub.
|
You'll be told when you have to migrate and offered a Hub swap at that point.
Or if your current line stops working the fix will likely be the swap as it's increasingly difficult to fix the analogue lines.
__________________
I work for Virgin Media but all views are my own.
|
|
|
24-08-2023, 08:32
|
#84
|
Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,153
|
Re: Important: Your phone service is changing
Quote:
Originally Posted by BenMcr
You'll be told when you have to migrate and offered a Hub swap at that point.
Or if your current line stops working the fix will likely be the swap as it's increasingly difficult to fix the analogue lines.
|
Thanks for that info. Will they also be offering to rewire phone extensions throught the house or is that something I'll have to chase/ do myself?
It is a downgrade whichever you look at it. Landlines are a lot less robust as result. I just dislike the term 'upgrade' when it's clearly not.
|
|
|
24-08-2023, 09:03
|
#85
|
CF Resident Dog
Join Date: Mar 2005
Posts: 14,308
|
Re: Important: Your phone service is changing
Quote:
Originally Posted by Mr K
Thanks for that info. Will they also be offering to rewire phone extensions throught the house or is that something I'll have to chase/ do myself?
It is a downgrade whichever you look at it. Landlines are a lot less robust as result. I just dislike the term 'upgrade' when it's clearly not.
|
When my line became faulty at the exchange I had to move my landline phone and put it next to the hub.
__________________
PSN: Snoopzster
|
|
|
24-08-2023, 10:43
|
#86
|
Deus Vult
Join Date: May 2010
Location: W Mids
Services: VM M350 with Superhub4 (modem mode) > Anytime Chatter > No TV
Posts: 2,081
|
Re: Important: Your phone service is changing
I've had to move my main landline next to the hub, however with it being a DECT system the other units can still remain where they are.
It's another annoyance deigned to save VM money and make landlines worse. First it was mobiles using 'Wi-Fi calling' because in many places the mobile signal is shocking (my own address included) so now if my internet is down I can't use my mobile.
And now, they've done the same with Landlines. Marvellous isn't it. Upgrade my arse.
|
|
|
24-08-2023, 10:49
|
#87
|
Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
|
Re: Important: Your phone service is changing
Quote:
Originally Posted by techguyone
First it was mobiles using 'Wi-Fi calling' because in many places the mobile signal is shocking (my own address included) so now if my internet is down I can't use my mobile.
|
Voice over WiFi is part of a mobile spec that also includes Voice over LTE - it moves the voice calls to IP delivery and means you can continue to make voice calls once 2G and 3G signals get switched off.
Quote:
And now, they've done the same with Landlines. Marvellous isn't it. Upgrade my arse.
|
I'd be interested in knowing how you'd expect Openreach or Virgin Media to provide analogue phone services using kit that no-one is making spare parts for or over a full fibre-to-the-Hub connection.
__________________
I work for Virgin Media but all views are my own.
|
|
|
24-08-2023, 10:56
|
#88
|
Deus Vult
Join Date: May 2010
Location: W Mids
Services: VM M350 with Superhub4 (modem mode) > Anytime Chatter > No TV
Posts: 2,081
|
Re: Important: Your phone service is changing
Quote:
Originally Posted by BenMcr
Voice over WiFi is part of a mobile spec that also includes Voice over LTE - it moves the voice calls to IP delivery and means you can continue to make voice calls once 2G and 3G signals get switched off.
I'd be interested in knowing how you'd expect Openreach or Virgin Media to provide analogue phone services using kit that no-one is making spare parts for or over a full fibre-to-the-Hub connection.
|
Yea I get all that, it doesn't get away from the fact the service is less resilient and useful as a result though. Lose the broadband connection, lose everything.
|
|
|
24-08-2023, 12:02
|
#89
|
CF Resident Dog
Join Date: Mar 2005
Posts: 14,308
|
Re: Important: Your phone service is changing
Quote:
Originally Posted by techguyone
Yea I get all that, it doesn't get away from the fact the service is less resilient and useful as a result though. Lose the broadband connection, lose everything.
|
Can you not change mobile provider for better signal?
__________________
PSN: Snoopzster
|
|
|
24-08-2023, 12:13
|
#90
|
Deus Vult
Join Date: May 2010
Location: W Mids
Services: VM M350 with Superhub4 (modem mode) > Anytime Chatter > No TV
Posts: 2,081
|
Re: Important: Your phone service is changing
Quote:
Originally Posted by SnoopZ
Can you not change mobile provider for better signal?
|
Sadly no, it's a black spot, it's not even rural.
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 02:48.
|