11-08-2022, 23:07
|
#1
|
cf.member
Join Date: Nov 2013
Location: Edinburgh
Services: Mega Volt bundle, 2 V6s, and Freeview HD, Amazon Prime, Google Chromecast/Google TV, Netflix.
Posts: 23
|
VOIP
Letter today from VM saying that VOIP will replace the existing phone line from 1 November. They will supply an adapter to connect our cordless phone to the Superhub, has anyone got details of the length of the cable they supply with the adapter?
|
|
|
11-08-2022, 23:18
|
#2
|
cf.addict
Join Date: Jan 2019
Posts: 445
|
Re: VOIP
The adapter has a cable not even 5cm long which connects directly to your phone cable.
Instead of plugging your phone into the socket on the wall you plug it in to your adapter in your router.
|
|
|
12-08-2022, 12:48
|
#3
|
cf.member
Join Date: Nov 2013
Location: Edinburgh
Services: Mega Volt bundle, 2 V6s, and Freeview HD, Amazon Prime, Google Chromecast/Google TV, Netflix.
Posts: 23
|
Re: VOIP
Quote:
Originally Posted by ScottishSteve
The adapter has a cable not even 5cm long which connects directly to your phone cable.
Instead of plugging your phone into the socket on the wall you plug it in to your adapter in your router.
|
Thanks, that's pretty much what I thought so I'll buy an extension cable.
|
|
|
12-08-2022, 14:34
|
#4
|
Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,154
|
Re: VOIP
Quote:
Originally Posted by Cheile48
Letter today from VM saying that VOIP will replace the existing phone line from 1 November. They will supply an adapter to connect our cordless phone to the Superhub, has anyone got details of the length of the cable they supply with the adapter?
|
It's definitely a downgrade. Having a phone line independent of your broadband and electricity supply is a much more robust service.
I haven't heard anything about it yet and my phone line is separate. Maybe that's because I have an SH2, if so I won't be changing it !
|
|
|
12-08-2022, 14:35
|
#5
|
Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
|
Re: VOIP
Quote:
Originally Posted by Mr K
Maybe that's because I have an SH2, if so I won't be changing it !
|
You'll be required to at some point to make a choice. If you keep the SH2 then your line will be disconnected and your bundle adjusted to be for your remaining services.
If you want to keep your line you'll need to upgrade to the Hub offered that includes the phone support.
__________________
I work for Virgin Media but all views are my own.
|
|
|
12-08-2022, 14:40
|
#6
|
Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,154
|
Re: VOIP
Quote:
Originally Posted by BenMcr
You'll be required to at some point to make a choice. If you keep the SH2 then your line will be disconnected and your bundle adjusted to be for your remaining services.
If you want to keep your line you'll need to upgrade to the Hub offered that includes the phone support.
|
When will 'some point' though?
Tbh I'm not a 'vulnerable', customer so not a big deal, but many are and depend on their landline. A voip service isn't as reliable.
VM should pay for any extra extensions and cables though. Have they mentioned that in 'the letter'?
|
|
|
12-08-2022, 15:07
|
#7
|
Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
|
Re: VOIP
Quote:
Originally Posted by Mr K
When will 'some point' though?
|
Between now and 2025.
__________________
I work for Virgin Media but all views are my own.
|
|
|
12-08-2022, 15:16
|
#8
|
Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,154
|
Re: VOIP
Quote:
Originally Posted by BenMcr
Between now and 2025.
|
Ah well i expect VM will wait till the last moment before having to upgrade their customers equipment !
|
|
|
12-08-2022, 15:38
|
#9
|
Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (330 Mbps)
Posts: 27,805
|
Re: VOIP
Quote:
Originally Posted by BenMcr
your line will be disconnected and your bundle adjusted to be for your remaining services.
|
What if you have the required hub, but simply decide you dont want a VOIP line - will they just remove it from your contract ?
__________________
Baby, I was born this way.
|
|
|
12-08-2022, 15:45
|
#10
|
Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 68
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,666
|
Re: VOIP
Quote:
Originally Posted by Paul
What if you have the required hub, but simply decide you dont want a VOIP line - will they just remove it from your contract ?
|
I should imagine so.
|
|
|
12-08-2022, 17:05
|
#11
|
Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
|
Re: VOIP
Quote:
Originally Posted by Paul
What if you have the required hub, but simply decide you dont want a VOIP line - will they just remove it from your contract ?
|
Quote:
Originally Posted by pip08456
I should imagine so.
|
Anyone with a compatible Hub would be switched over automatically by default. Whether that's done via the adapter being sent out or by an engineer appointment is up to the customer after they receive the notification.
To remove the phone service would be a bundle change.
Customers Virgin Media know are vulnerable are contacted by agents rather than just having an email or postal communications.
__________________
I work for Virgin Media but all views are my own.
|
|
|
16-10-2022, 15:43
|
#12
|
Mum 15/08/46 - 30/09/20
Join Date: Mar 2004
Location: Galactic Sector ZZ9 Plural Z Alpha, www.daves-world.co.uk. A secret Moonbase (shh don't tell anybody)
Age: 55
Services: 1 V6, 2x1TB TiVo, SH3. Samsung Galaxy Note 10+ 5G, Ton's of Smart Home stuff, & Cuddy Toy
Posts: 16,889
|
Re: VOIP
About a month ago I too received the adaptor and was told I will be told when to plug it in, and not to do yet as my phone wouldn't work.
Well on Wednesday I couldn't receive any calls, but could make them not good when you are waiting an important call about my dad.
On Thursday my phone was completely dean, so I called them on Friday, and they said I had been switched to VOIP.
So I ran some extension cable I had pre bought in anticipation of this, so now I'm back up and running.
My only concern in that if there is a power cut I'll have no landline, but hopefully the mobile will still work.
__________________
STAY AT HOME: I found out that mum will never walk again as the coronavirus attacked her nervous system. She died on September 30th, wearing a mask and she still might be alive today.
|
|
|
16-10-2022, 22:45
|
#13
|
An Awesome Dude
Join Date: Mar 2009
Posts: 3,947
|
Quote:
Originally Posted by Mr K
It's definitely a downgrade.
|
Indeed..... The quality is crappy.....
We have digital phone from cable co. and it blows..... I would love having a land line again!
|
|
|
17-10-2022, 01:05
|
#14
|
cf.mega poster
Join Date: Jan 2008
Posts: 10,122
|
Re: VOIP
Quote:
Originally Posted by Hom3r
About a month ago I too received the adaptor and was told I will be told when to plug it in, and not to do yet as my phone wouldn't work.
Well on Wednesday I couldn't receive any calls, but could make them not good when you are waiting an important call about my dad.
On Thursday my phone was completely dean, so I called them on Friday, and they said I had been switched to VOIP.
So I ran some extension cable I had pre bought in anticipation of this, so now I'm back up and running.
My only concern in that if there is a power cut I'll have no landline, but hopefully the mobile will still work.
|
Power cuts will be even more problematic if people are cut off for X number of hours a day because of the shortage of gas
The VOIP phone will also stop working if your broadband goes down.
---------- Post added at 01:05 ---------- Previous post was at 01:01 ----------
Quote:
Originally Posted by Mr K
When will 'some point' though?
Tbh I'm not a 'vulnerable', customer so not a big deal, but many are and depend on their landline. A voip service isn't as reliable.
VM should pay for any extra extensions and cables though. Have they mentioned that in 'the letter'?
|
I am and i'm dreading this. I believe that vulnerable customers are given a back up battery in case of power cuts, but what's the use of this if it's the broadband that's down?
|
|
|
17-10-2022, 10:21
|
#15
|
cf.mega poster
Join Date: Jun 2003
Posts: 8,909
|
Re: VOIP
Quote:
Originally Posted by RichardCoulter
I am and i'm dreading this. I believe that vulnerable customers are given a back up battery in case of power cuts, but what's the use of this if it's the broadband that's down?
|
It uses a mobile phone connection, not broadband.
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 16:37.
|