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I have an issue with Broadband Support !
Hi there Folk, following on from another post of mine nearby, i have had good reason to phone up VM broadband support, i rang a couple of times in the space of a couple of hours. I got a completely different response to my problem each time.
I did ask the second fella "IF all his mates have the same qualifications to do the job he is doing ?" he assured me they do ALL have the same qualifications.
Maybe someone here can confirm that when a customer (meaning ME), rings up,
is the call recorded or logged somewhere ?,
is the operative's name who took the call logged or recorded ?,
is what was discussed during recent calls logged or recorded?
is what the solution was, is that logged or recorded ?
and finally, do these people on the end of the phone have the same access OR HOPEFULLY more detailed access, to the same Service Status screen that i have access to at home in my non VIRGIN MEDIA house ???
Tim
---------- Post added at 10:02 ---------- Previous post was at 08:38 ----------
LATER here is an UPDATE :-
I can happily report that i have been back to this fellas house early this morning and phoned the proverbial 150 number yet again !!.
This time i spoke to a very pleasant Scottish fella who could obviously see references to my two earlier calls and he immediately got an engineer booked for a replacement Modem !!!. this will be tomorrow (friday) afternoon !!!!
So hopefully better news tomorrow night.
Tim
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