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Rollout of the HUB5
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Old 05-11-2022, 15:12   #196
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Re: Rollout of the HUB5

Quote:
Originally Posted by Jaymoss View Post
I have not heard a thing since the parcel entered tracking
Nor me.

---------- Post added at 14:12 ---------- Previous post was at 14:12 ----------

Quote:
Originally Posted by alanbjames View Post
Its not so much hassle its more an annoyance at the constant text messages and an email asking for it back when it has been sent back.
What date did you take it to Collect Plus?
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Old 05-11-2022, 16:54   #197
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Re: Rollout of the HUB5

Just had a text saying they have received the kit back
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Old 05-11-2022, 17:11   #198
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Re: Rollout of the HUB5

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Originally Posted by Jaymoss View Post
Just had a text saying they have received the kit back
Awesome,what does your tracking say out of interest?
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Old 05-11-2022, 17:44   #199
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Re: Rollout of the HUB5

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Originally Posted by SnoopZ View Post
Nor me.

---------- Post added at 14:12 ---------- Previous post was at 14:12 ----------



What date did you take it to Collect Plus?
A week ago today bang on. Mine was taken same time and mine hasnt got there either.
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Old 05-11-2022, 17:57   #200
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Re: Rollout of the HUB5

Quote:
Originally Posted by SnoopZ View Post
Awesome,what does your tracking say out of interest?
Still says processed at national hub hahahaha
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Old 05-11-2022, 18:04   #201
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Re: Rollout of the HUB5

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Originally Posted by Jaymoss View Post
Still says processed at national hub hahahaha
That's what I was hoping for.
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Old 08-11-2022, 18:01   #202
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Re: Rollout of the HUB5

So my Hub4 was handed on to Collect+ on 31 Oct - but had no tracking into and VM asked me to return.
Went back to the shop on 8th November and they gave me my box box - it was in a pile of parcels which they said have been waiting for days for Yodel to collect.
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Old 08-11-2022, 18:37   #203
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Re: Rollout of the HUB5

Quote:
Originally Posted by ozsat View Post
So my Hub4 was handed on to Collect+ on 31 Oct - but had no tracking into and VM asked me to return.
Went back to the shop on 8th November and they gave me my box box - it was in a pile of parcels which they said have been waiting for days for Yodel to collect.
So what will you do with it now as the shop would have processed it can you take it to another shop?

Mines still saying it's at a National Distribution Centre, not too worried as the tracking has Your return is on its way back to Virgin Media on it.
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Old 08-11-2022, 22:13   #204
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Re: Rollout of the HUB5

I took it to my regular drop off this time. It was just that I was going to the other shop anyway. Will no to avoid in future.

The tracking on the original drop never reported anything at all.

Quote:
Originally Posted by SnoopZ View Post
So what will you do with it now as the shop would have processed it can you take it to another shop?

Mines still saying it's at a National Distribution Centre, not too worried as the tracking has Your return is on its way back to Virgin Media on it.
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Old 08-11-2022, 22:34   #205
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Re: Rollout of the HUB5

Is there two different type of WiFi pods? A new one specifically for the hub 5?
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Old 10-11-2022, 17:46   #206
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Re: Rollout of the HUB5

Not seen any 100% confirmation they have sent out WIFI 6ax POD's to HUB 5 users yet but would assume they are as not much pointy in parts of home being WIFI 6ax and others WIFI 5ac.

PLUME have had these POD's a good while now and have recently launched WIFI 6E versions.
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Old 16-11-2022, 01:32   #207
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Re: Rollout of the HUB5

Quote:
Originally Posted by Jaymoss View Post
Still says processed at national hub hahahaha
Any update on your tracking as I know VM have yours, mines still saying processed at National Hub 26th October and I've heard nothing from VM?
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Old 16-11-2022, 03:08   #208
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Re: Rollout of the HUB5

I sent my hub4 back after getting the hub5 on 26th october and the last status update on the tracker says processed at national hub on 2nd November. I keep getting emails and texts from virgin asking me to send the hub4 back, so I dunno what's going on.
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Old 16-11-2022, 04:36   #209
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Re: Rollout of the HUB5

I've had the HUB 4 all packed and ready to send back via the drop-off for Yodel to collect, I just never got the chance to take it.

Got a text from VM a couple of days ago...

Quote:
Hi, it's Virgin Media. This is a quick reminder to return your Virgin Media kit, just follow the instructions we sent you. Want us to call and collect, choose a day
Then confirmation of arrangement.

Quote:
We'll be coming to collect your Virgin Media kit on Fri 25 Nov.

Please make sure that you're in when we arrive, and that you have our kit ready for collection - we'll send you an email the day before your collection with a quick reminder!
I remember they did this after I upgraded from the HUB 3 to the HUB 4.
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Old 16-11-2022, 11:19   #210
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Re: Rollout of the HUB5

Quote:
Originally Posted by lonespeaker View Post
I sent my hub4 back after getting the hub5 on 26th october and the last status update on the tracker says processed at national hub on 2nd November. I keep getting emails and texts from virgin asking me to send the hub4 back, so I dunno what's going on.
I don't get any emails and texts from VM, atleast we both have proof it's in the system enroute.
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