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Rollout of the HUB5
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Old 04-11-2022, 13:41   #181
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Re: Rollout of the HUB5

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Originally Posted by Chrysalis View Post
Didnt the hub 3 and 4 have a "cant fix" chipset issue?
Both did but the HUB 4 was powerful enough they did a band aid fix via FW and moved some of the load to the WIFI CPU, not ideal but makes the BQM graphs prettier.

I did state the SHUB2ac was the best but the HUB5 in the VM forum has had more complaints that the HUB3 and HUB4 (I have had both).

The poor sods who got it first were not beta testers and did not know it was basically one when they got invite emails.

My HUB4+1 SuperPod gets me 600+Mb/s anywhere in the home bar the bathroom and that is about max on the HUB 4 WIFI 5 ac Wireless, would need be 20/40/80/160 to get higher on ac.

I assume the large shower cabinets metal frame blocks it same as Bluetooth and I do not need a phone to shit.

Last edited by humey; 04-11-2022 at 14:27.
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Old 04-11-2022, 14:00   #182
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Re: Rollout of the HUB5

I was one of the poor sods, mine self destructed after 4 months
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Old 04-11-2022, 14:27   #183
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Re: Rollout of the HUB5

Yes, the wording of that "invite" was poor to say the very least.
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Old 04-11-2022, 14:35   #184
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Re: Rollout of the HUB5

I've sent the hub 4 back but keep getting texts they haven't received.
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Old 04-11-2022, 17:38   #185
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Re: Rollout of the HUB5

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Originally Posted by alanbjames View Post
I've sent the hub 4 back but keep getting texts they haven't received.
My Hub3 has been sitting at the distribution hub since 27th October, glad I kept proof of shipping.
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Old 04-11-2022, 17:55   #186
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Re: Rollout of the HUB5

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Originally Posted by SnoopZ View Post
My Hub3 has been sitting at the distribution hub since 27th October, glad I kept proof of shipping.
Mine is there too. Likely sat in a pile hahaha
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Old 04-11-2022, 20:18   #187
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Re: Rollout of the HUB5

Is there a new generation of the WiFi Pods for the Hub 5?

I can't seem to get mine working that I got when I upgraded to Gig1 earlier this year along with the Hub 4.

EDIT: model I have is SP01-VM

Last edited by Aye Up; 04-11-2022 at 20:20. Reason: update
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Old 05-11-2022, 04:59   #188
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Re: Rollout of the HUB5

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Mine is there too. Likely sat in a pile hahaha
The shop I sent mine back at decided to start a facelift program the day after i sent it. I have the receipt how do I get that to Virgin so they don't charge me?

Thanks.
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Old 05-11-2022, 06:42   #189
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Re: Rollout of the HUB5

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Originally Posted by alanbjames View Post
The shop I sent mine back at decided to start a facelift program the day after i sent it. I have the receipt how do I get that to Virgin so they don't charge me?

Thanks.
Are they still hassling you ? they should be able to see it tracked as sent as they paid the courier. If they hassle call em and tell them the tracking number they can not argue with that. Once it is out of your hands it is the couriers responsibility as far as I see it and VM chose Yodel so their fault its a crap service. RM do a 2KG pick up for less now
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Old 05-11-2022, 12:44   #190
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Re: Rollout of the HUB5

Just checked, mines still at National Hub since 3pm 26th October.
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Old 05-11-2022, 13:11   #191
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Re: Rollout of the HUB5

I don't know what all the fuss is about, surely everyone got proof of postage? Anything else is out of your hands.
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Old 05-11-2022, 13:26   #192
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Re: Rollout of the HUB5

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Originally Posted by Mythica View Post
I don't know what all the fuss is about, surely everyone got proof of postage? Anything else is out of your hands.
Well hopefully a receipt with a tracking code is good enough, but this is VM we're talking about and if they charge me when the Hub3 is enroute still I won't be happy as it will be a hassle to sort out I suspect.

They last sent me an email saying please return the Hub on 20th, I took to a collection point 12 days ago on the 24th.
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Old 05-11-2022, 14:14   #193
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Re: Rollout of the HUB5

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Originally Posted by SnoopZ View Post
Well hopefully a receipt with a tracking code is good enough, but this is VM we're talking about and if they charge me when the Hub3 is enroute still I won't be happy as it will be a hassle to sort out I suspect.

They last sent me an email saying please return the Hub on 20th, I took to a collection point 12 days ago on the 24th.
If they try and charge me I will just pull it back with the DD guarantee
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Old 05-11-2022, 14:34   #194
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Re: Rollout of the HUB5

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Originally Posted by Jaymoss View Post
Are they still hassling you ? they should be able to see it tracked as sent as they paid the courier. If they hassle call em and tell them the tracking number they can not argue with that. Once it is out of your hands it is the couriers responsibility as far as I see it and VM chose Yodel so their fault its a crap service. RM do a 2KG pick up for less now
Its not so much hassle its more an annoyance at the constant text messages and an email asking for it back when it has been sent back.
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Old 05-11-2022, 15:03   #195
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Re: Rollout of the HUB5

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Originally Posted by alanbjames View Post
Its not so much hassle its more an annoyance at the constant text messages and an email asking for it back when it has been sent back.
I have not heard a thing since the parcel entered tracking
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