Network printer not available to add now we're using a domain.

McGraw · 05-04-2005, 15:35

Our workgroup is using a Brother HL-5170DN with a network card plugged into our router.

When we switch over to the domain, it no longer shows up as a printer to add.

What am I doing wrong?

We are using XP and Server 2003.

Cheers.

Raistlin · 05-04-2005, 15:43

Try going into Search (or Find) and looking for the printer that way.
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Oh, hang on, read that wrong.

Have you checked that you have the correct permissions to manage the printer object as a shared resource?

McGraw · 05-04-2005, 16:04

It isn't attached to the server, it is just plugged into the network like a pc.

So as far as I can tell, there is no way to assign permissions around it.

Can't understand it.

Raistlin · 05-04-2005, 16:32

How is it plugged in?

Router, switch, hub?

You should be able to find it by using the "Add New Printer" wizard..... Maybe.....
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Sorry, forget that question. Just read the OP again.

McGraw · 05-04-2005, 16:34

It's straight into the router and is detected fine by pcs in the workgroup when using the wizard.

Add the same pc to the domain and it won't detect.

I know I'm missing something really obvious.

Raistlin · 05-04-2005, 16:34

Can you connect directly to the printer (without going through the router)? If so, is there a control panel for the router that would allow you to change its network settings?

You may need to tell it that it is now part of a domain and rename it accordingly?

TBH, I've got no real experience of working with printers in this setup. Normally you just use the Add New Printer wizard, tell it that you're looking for a network printer and off it goes.

MovedGoalPosts · 05-04-2005, 16:39

You probably have to set the printer card itself with a fixed IP, subnet etc that will be in the range of the new domain.

Once you have that setup then running a wizard on any PC will enable you to select the printer, but you may have to then find it using a fixed IP address.

edit: Using the add printer wizard in XP Pro, you set the printer as a local printer and then add a TCP/IP port.

McGraw · 05-04-2005, 16:40

I'm stumped.

MovedGoalPosts · 05-04-2005, 16:43

Does the Brother printer have any menu options accessible from it that enables you to set an IP addy?

McGraw · 05-04-2005, 16:46

How do I do that then?

Cheers.

MovedGoalPosts · 05-04-2005, 16:54

OK, looking at the user manual for your printer:
http://www.brother.co.uk/display.cfm?id=102336
Page 2-20 talks about some software BRadmin Pro. Do you have that CD anywhere? If not you might be able to download from the brother site?
That will presumably allow you to connect to and set up the IP of the printer?

McGraw · 05-04-2005, 16:58

Cheers, will investigate.

That would make sense as the old HP laserjet we had needed a network programme running.

I know I must seem lazy but I don't just sort IT out in my company and I don't have time for loads of trial and error.

Cheers.

MovedGoalPosts · 05-04-2005, 17:04

Quote:

Originally Posted by McGraw

I know I must seem lazy but I don't just sort IT out in my company and I don't have time for loads of trial and error.

You sound like me - I'm supposed to be a surveyor, yet somehow I'm the IT guru. The number of sleepless nights I have getting things to work. Trial and error is how I've learn't enough to be capable of totally "fubaring" the whole office

altis · 05-04-2005, 17:12

In my experience, network printers are never visible directly to Windows. You have to install the driver that comes with the printer then, if the printer is not installed automatically, you add it as a *local* printer and then change the port it's attached to from LPT1 to some funny name that is the network bit of the driver.

McGraw · 05-04-2005, 17:16

I'm in recruitment and I'm the ops manager but I also run a desk and sort the IT out.

madness.