19-07-2022, 09:59
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#1
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cf.geek
Join Date: Oct 2011
Location: Nottingham
Age: 67
Services: Gig1,Ultimate Volt,Virgin 360x2,
O2 mobile
Posts: 746
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Virgin Connect App
I see that the Virgin Connect app as at last been updated and is now compatable with Superhub 4.
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I used to be indecisive but now I'm not so sure.
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19-07-2022, 10:03
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#2
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Virgin Connect App
It also fixes the hotspot issue for newer Android devices and they can successfully be configured for the hotspots.
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19-07-2022, 20:04
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#3
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EU citizen proud of it!
Join Date: Mar 2004
Location: Belfast
Services: TV 360 Maxit TV, Gig1 bb & a landline.....
Posts: 1,141
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Re: Virgin Connect App
Apparently you need version 12.20.14 but Google play has 12.13.30. How do you get the latest version?
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19-07-2022, 20:18
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#4
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cf.geek
Join Date: Jan 2006
Location: Thornaby
Age: 49
Services: XL tv with 2x V6 boxes, M phone, 350Mb broadband
Posts: 793
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Re: Virgin Connect App
Quote:
Originally Posted by 1701-e
Apparently you need version 12.20.14 but Google play has 12.13.30. How do you get the latest version?
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I have version 12.20.15 on my Sony 10iii. Just check to see if there is an update in the Play Store.
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19-07-2022, 20:36
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#5
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Virgin Connect App
Quote:
Originally Posted by 1701-e
Apparently you need version 12.20.14 but Google play has 12.13.30. How do you get the latest version?
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It's a staged rollout but should be available to 100% of Android devices soon.
__________________
I work for Virgin Media but all views are my own.
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19-07-2022, 22:03
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#6
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EU citizen proud of it!
Join Date: Mar 2004
Location: Belfast
Services: TV 360 Maxit TV, Gig1 bb & a landline.....
Posts: 1,141
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Re: Virgin Connect App
Quote:
Originally Posted by BenMcr
It's a staged rollout but should be available to 100% of Android devices soon.
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Thanks. I'm on Android 11. Will recheck at a later date.
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20-07-2022, 22:51
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#7
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Virgin Connect App
Hotspots still don't work on Android 12
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21-07-2022, 15:39
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#8
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Virgin Connect App
Quote:
Originally Posted by Gavin-D
Hotspots still don't work on Android 12
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It does on configure it on my S21+ with Android 12 although it then says it's failed to do so within the app.
I've raised this within Virgin Media
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I work for Virgin Media but all views are my own.
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21-07-2022, 17:07
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#9
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cf.geek
Join Date: Jan 2006
Location: Thornaby
Age: 49
Services: XL tv with 2x V6 boxes, M phone, 350Mb broadband
Posts: 793
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Re: Virgin Connect App
The app says it can't find my hub even though I have a hub 3 and it shows I'm connected to it on the hotspot page.
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21-07-2022, 20:53
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#10
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Virgin Connect App
Quote:
Originally Posted by BenMcr
It does on configure it on my S21+ with Android 12 although it then says it's failed to do so within the app.
I've raised this within Virgin Media
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Hot Spots don't work on Android 12 for me. Just keeps coming back with a server response failure.
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21-07-2022, 22:45
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#11
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Virgin Connect App
Quote:
Originally Posted by Gavin-D
Hot Spots don't work on Android 12 for me. Just keeps coming back with a server response failure.
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Yes I know. But on mine at least it does actually work when I'm in range of a Virgin Media hotspot.
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I work for Virgin Media but all views are my own.
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21-07-2022, 22:51
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#12
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Virgin Connect App
I have got the app working on an Android 11 phone I have without issues
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22-07-2022, 10:32
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#13
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EU citizen proud of it!
Join Date: Mar 2004
Location: Belfast
Services: TV 360 Maxit TV, Gig1 bb & a landline.....
Posts: 1,141
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Re: Virgin Connect App
Quote:
Originally Posted by Gavin-D
I have got the app working on an Android 11 phone I have without issues
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Yes play store has the latest version. I downloaded it and took all of minute to set up. Even picked up the guest network I had created on the hub 4 via browser.
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06-12-2022, 15:26
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#14
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Virgin Connect App
With the latest app update (12.32.8) hotspots will now work on both Android 12 (already fixed in the last release) and Android 13
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