26-03-2015, 11:21
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#1
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Inactive
Join Date: Dec 2006
Location: Derby
Services: Sky HD World
Virgin 150MB
Posts: 61
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scam warning
I have just received an official looking letter purporting to be from sky saying thet they owe me a refund it then gives a number to ring 08081014437
and to give payment details for refund . sounded dodgy so contacted sky direct via website and they confirmed my suspicions.
the letter looked very authentic.
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26-03-2015, 11:29
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#2
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cf.mega poster
Join Date: Jan 2008
Location: Up North - Where It's Grim
Age: 57
Posts: 2,366
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Re: scam warning
We got a similar letter a few weeks back saying they owed us just less than £10 which was about the amount we were in credit when we left Sky many years ago. At the time we decided to leave it as it was a pretty traumatic experience trying to cancel.
Anyway, I rang the number and it was an automated system the only info they wanted was the ref no from the letter and within a few days a cheque arrived.
So I would say it's pretty genuine.
Edit
Bit more info here.
Cheers
Grim
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26-03-2015, 12:02
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#3
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Inactive
Join Date: Dec 2006
Location: Derby
Services: Sky HD World
Virgin 150MB
Posts: 61
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Re: scam warning
I spoke to a sky operator online and they said to ignore it i wasnt due any refund that only applies to former customers, i still subscribe and the account number they gave on the letter wasnt my account number. i think someone is trying to take advantage of the fact that sky are refunding some old customers.
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26-03-2015, 12:07
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#4
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Inactive
Join Date: Apr 2004
Location: Biggleswade
Age: 40
Services: VM Vivid 200
VM XL TV & Sky Sports
VM Phone
Posts: 895
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Re: scam warning
If it's a scam it's a pretty bad one as the phone number is a genuine Sky number.
See here: http://www.ispreview.co.uk/index.php...and-users.html
Did you semi-recently move house? It may be that account number is an old one which has credit still on there that needs to be returned.
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26-03-2015, 12:10
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#5
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Inactive
Join Date: Dec 2006
Location: Derby
Services: Sky HD World
Virgin 150MB
Posts: 61
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Re: scam warning
weird because sky told me to ignore it , it wasnt genuine, maybe one department isnt talking to another dunno.
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26-03-2015, 12:21
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#6
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Inactive
Join Date: Apr 2004
Location: Biggleswade
Age: 40
Services: VM Vivid 200
VM XL TV & Sky Sports
VM Phone
Posts: 895
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Re: scam warning
Quote:
Originally Posted by lightboy
weird because sky told me to ignore it , it wasnt genuine, maybe one department isnt talking to another dunno.
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Haha, possibly they were trying not to give you money you were actually entitled to!
Either way, that letter is honestly either genuine, or a mistake, but it certainly isn't a scam.
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26-03-2015, 12:31
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#7
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Inactive
Join Date: Dec 2006
Location: Derby
Services: Sky HD World
Virgin 150MB
Posts: 61
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Re: scam warning
After much hassle sky have now confirmed it is a genuine letter but they still have no record of me needing a refund. hmm.
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26-03-2015, 12:57
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#8
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Inactive
Join Date: Apr 2004
Location: Biggleswade
Age: 40
Services: VM Vivid 200
VM XL TV & Sky Sports
VM Phone
Posts: 895
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Re: scam warning
Quote:
Originally Posted by lightboy
After much hassle sky have now confirmed it is a genuine letter but they still have no record of me needing a refund. hmm.
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Good luck getting Sky to give you money back that they clearly don't want to give you it seems.
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26-03-2015, 14:24
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#9
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cf.mega poster
Join Date: Mar 2010
Posts: 12,313
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Re: scam warning
Quote:
Originally Posted by GrimUpNorth
We got a similar letter a few weeks back saying they owed us just less than £10 which was about the amount we were in credit when we left Sky many years ago. At the time we decided to leave it as it was a pretty traumatic experience trying to cancel.
Anyway, I rang the number and it was an automated system the only info they wanted was the ref no from the letter and within a few days a cheque arrived.
So I would say it's pretty genuine.
Edit
Bit more info here.
Cheers
Grim
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We did exactly the same , it was an old account we had years ago , we called the automated number and received a cheque for the amount on the letter about 10 days after.
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28-03-2015, 20:22
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#10
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Mum 15/08/46 - 30/09/20
Join Date: Mar 2004
Location: Galactic Sector ZZ9 Plural Z Alpha, A secret Moonbase (shh don't tell anybody)
Age: 55
Services: 1 V6, 2x1TB TiVo, SH3. Samsung Galaxy Note 10+ 5G, Ton's of Smart Home stuff, & Cuddy Toy
Posts: 16,968
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Re: scam warning
__________________
I'm a Trustee & Secretary for a local charity
STAY AT HOME: I found out that mum will never walk again as the coronavirus attacked her nervous system. She died on September 30th.
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