29-07-2020, 05:43
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#1
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,316
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Virgin E-Mail lssues
l am trying to log into my Virgin Media E-Mail Account and it keeps saying page expired and that the page you are trying to access is no longer available.
Any help would be welcome on this.
__________________
“The only lesson you can learn from history is that it repeats itself”
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29-07-2020, 08:59
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#2
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cf.member
Join Date: Jan 2015
Posts: 23
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Re: Virgin E-Mail lssues
You are not alone - getting the same.
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29-07-2020, 10:43
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#3
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Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 75
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,713
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Re: Virgin E-Mail lssues
I have just checked and can't sign in to My Virgin Media just getting the
Quote:
The page you are trying to access is no longer available.
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So no access to anything for me.
It has to a VM glitch as I am sure it is not feasible that they would have closed down all customer access.
Other than that there has been some comments about an on going VM email account closure policy on a thread over on the VM Community site. Started in March but still effecting people to-day.
https://community.virginmedia.com/t5...173091/page/10
__________________
"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
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29-07-2020, 10:46
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#4
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,825
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Re: Virgin E-Mail lssues
I just get sent to the general VM login page. Unable to get to my emails.
I notice that before it even tries to get to a VM page, it looks at www.google.com and www.google-analytics.com.
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29-07-2020, 10:51
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#5
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,316
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Re: Virgin E-Mail lssues
Quote:
Originally Posted by joglynne
I have just checked and can't sign in to My Virgin Media just getting the So no access to anything for me.
It has to a VM glitch as I am sure it is not feasible that they would have closed down all customer access.
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From what l have ascertained this morning there are certain some issues regarding their broadband and also some email users are being affected as well.
---------- Post added at 10:51 ---------- Previous post was at 10:49 ----------
Quote:
Originally Posted by joglynne
It has to a VM glitch as I am sure it is not feasible that they would have closed down all customer access.
Other than that there has been some comments about an on going VM email account closure policy on a thread over on the VM Community site. Started in March but still effecting people to-day.
https://community.virginmedia.com/t5...173091/page/10
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Surely they would have not closed down customer access without notifying the customer first jo.
__________________
“The only lesson you can learn from history is that it repeats itself”
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29-07-2020, 11:14
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#6
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 67
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 11,002
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Re: Virgin E-Mail lssues
No problems getting mail through my Thunderbird client. Something from all the accounts today.
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
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29-07-2020, 12:00
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#7
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,308
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Re: Virgin E-Mail lssues
No problems accessing via Outlook 2019.
__________________
PSN: Snoopzster
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29-07-2020, 12:22
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#8
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Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 75
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,713
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Re: Virgin E-Mail lssues
I am using Chrome on my Chromebook. Just tried again and this time I recieved the following message.
Quote:
We're sorry this isn't the page you wanted.
It's something at our end, we?re working as fast as we can to fix it.
If you try again later everything will be sorted. Sorry for the inconvenience.
Need to do anything else?
Take me to:
My Virgin Media home
Virginmedia.com
Help & Support
Contact Us
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I then clicked the My Virgin Home link and went straight through and when I used that access to my email I got the following message.
Quote:
Sorry.
Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.
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__________________
"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
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29-07-2020, 13:00
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#9
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cf.mega poster
Join Date: Jan 2007
Posts: 2,526
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Re: Virgin E-Mail lssues
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18-02-2021, 12:06
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#10
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,316
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Re: Virgin E-Mail lssues
It seems Virgins email system has been down since early this morning.
Anybody else having problems with it?.
__________________
“The only lesson you can learn from history is that it repeats itself”
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18-02-2021, 12:38
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#11
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,134
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Re: Virgin E-Mail lssues
Quote:
Originally Posted by denphone
It seems Virgins email system has been down since early this morning.
Anybody else having problems with it?.
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Yup
If I try to log in to VM, I get this page
https://my.virginmedia.com/holding/
If I take the ntlworld.com option, I get
"this site can't be reached
mail.ntlworld.com refused to connect"
---------- Post added at 12:31 ---------- Previous post was at 12:28 ----------
All the rest seem to be down, but if you click on the virginmedia.com "click here", I got into my ntlworld email account.
Quote:
We're making some essential changes
We’re doing some work on My Virgin Media at the moment as part of an upgrade to provide you with an even better service.
We're sorry this part of the site isn’t available at the moment. Everything will be back to normal again soon, so please come back and try again shortly.
Email isn't affected, so you can send and receive messages as normal.
If your email address ends in @virginmedia.com click here
If your email address ends in @ntlworld.com click here
If your email address ends in @blueyonder.co.uk click here
If your email address ends in @virgin.net click here
You can also still pay bills online.
Make a payment
Or here are some more links that might help:
Got a query about our products, services or ways to pay? Just visit Help and support to find the answer. Alternatively if you need to get in touch Contact us
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---------- Post added at 12:38 ---------- Previous post was at 12:31 ----------
Update - it definitely works logging into the @virginmedia.com option.
I just went in and sent an email to my gmail account, and have just received it.
It might be useful as a workaround until the proper access is back up (I don't use my ntlworld account - everything is forwarded on to my gmail account).
__________________
There is always light.
If only we’re brave enough to see it.
If only we’re brave enough to be it.
If my post is in bold and this colour, it's a Moderator Request.
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18-02-2021, 12:40
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#12
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,316
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Re: Virgin E-Mail lssues
l have just tried the virginmedia.com "click here" option and it has logged in.
Thanks Hugh for your help.
__________________
“The only lesson you can learn from history is that it repeats itself”
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18-02-2021, 13:16
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#13
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 67
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 11,002
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Re: Virgin E-Mail lssues
Getting regular mail via my client all this morning on @virgin.net and @ntlworld.com accounts.
As an aside IMHO using a client is a better way as the mail, both received and sent, is stored locally on your PC so if the accounts ever go belly up you still have all the emails. The mailboxes are simple files which can also be copied to other PCs.
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
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