Do you get charged for not being in on booked slot
01-10-2021, 15:46
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#1
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cf.member
Join Date: Oct 2021
Posts: 8
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Do you get charged for not being in on booked slot
As you know , VM books a slot of 6 hours on a given date for the inside work.
If entry to your premises was not available on the day, does VM charge for the no show or fo they simply rebook on another day?
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01-10-2021, 15:57
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#2
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cf.mega poster
Join Date: Jan 2008
Posts: 10,082
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Re: Do you get charged for not being in on booked slot
When cable became Virgin Media, they started charging a flat fee for when this happened.
They tried it with me, but I successfully had the charge removed as they didn't give me enough time to answer the door and I threatened to cancel & take action under the Equality Act if they didn't. I also threatened to sue for the times that they had failed to show up.
Not long afterwards, this fee was scrapped.
I have not heard anything to say that this charge has been reintroduced and there's nothing on their website to say that they have, but you never know with this outfit since Liberty Global bought the company.
Last edited by RichardCoulter; 01-10-2021 at 16:02.
Reason: Spelling.
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09-10-2021, 08:50
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#3
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,288
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Re: Do you get charged for not being in on booked slot
Quote:
Originally Posted by RichardCoulter
When cable became Virgin Media, they started charging a flat fee for when this happened.
They tried it with me, but I successfully had the charge removed as they didn't give me enough time to answer the door and I threatened to cancel & take action under the Equality Act if they didn't. I also threatened to sue for the times that they had failed to show up.
Not long afterwards, this fee was scrapped.
I have not heard anything to say that this charge has been reintroduced and there's nothing on their website to say that they have, but you never know with this outfit since Liberty Global bought the company.
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What a surprise
__________________
No point in being pessimistic. You know it won`t work.
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09-10-2021, 10:00
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#4
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Do you get charged for not being in on booked slot
Virgin don't charge for missed appointments they just make the technician return later even if it pushes them past there finishing time
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09-10-2021, 12:03
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#5
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,143
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Re: Do you get charged for not being in on booked slot
Quote:
Originally Posted by jb66
Virgin don't charge for missed appointments they just make the technician return later even if it pushes them past there finishing time
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Maybe they could leave muddy footprints all over the place as a penalty . Seems fair
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11-10-2021, 17:29
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#6
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Mum 15/08/46 - 30/09/20
Join Date: Mar 2004
Location: Galactic Sector ZZ9 Plural Z Alpha, www.daves-world.co.uk. A secret Moonbase (shh don't tell anybody)
Age: 55
Services: 1 V6, 2x1TB TiVo, SH3. Samsung Galaxy Note 10+ 5G, Ton's of Smart Home stuff, & Cuddy Toy
Posts: 16,879
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Re: Do you get charged for not being in on booked slot
We have a note on our front door, it says "I am in, please give me time to get to the door."
As I've been home since last March, I get there quite quickly, often the Amazon Driver is walking away.
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STAY AT HOME: I found out that mum will never walk again as the coronavirus attacked her nervous system. She died on September 30th, wearing a mask and she still might be alive today.
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11-10-2021, 18:33
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#7
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Just a Geek
Join Date: Jul 2015
Posts: 3,602
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Re: Do you get charged for not being in on booked slot
Quote:
Originally Posted by Hom3r
We have a note on our front door, it says "I am in, please give me time to get to the door."
As I've been home since last March, I get there quite quickly, often the Amazon Driver is walking away.
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my mancave has a feed from my security camera so if I am expecting something I can keep an eye out and my ring floodlight cam gives a motion detection alert sometimes I open the door before they reach it hahahaha
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13-10-2021, 11:20
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#8
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Virgin Media Employee
Join Date: Sep 2005
Location: Winchester
Services: Staff MyRates
BB: VM XXL
TV: VM XL
Phone : VM XL
Posts: 3,117
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Re: Do you get charged for not being in on booked slot
Quote:
Originally Posted by Hom3r
We have a note on our front door, it says "I am in, please give me time to get to the door."
As I've been home since last March, I get there quite quickly, often the Amazon Driver is walking away.
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Most deliveries don't hand over at the moment so just leave on door step anyway.
__________________
I work for VMO2 but reply here in my own right. Any help or advice is made on a best-effort basis. No comments construe any obligation on VMO2 or its employees.
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