Publisher 2019 Problem

Corey N Georgie · 05-09-2021, 22:39

Im having an issue with printing of images using Publisher 2019.

I create posters for our local pub as a hobby and until now all has been ok, but now for example if im trying to print a poster one of 3 things could happen...
1 - Prints no problem.
2 - It will partly print some of the images... orrrrrr
3 - It will not print at all.

Ive reinstalled the software and no luck.

Anyone have any idea?

Jaymoss · 05-09-2021, 23:17

how is the printer connected? wifi perchance?

Corey N Georgie · 05-09-2021, 23:31

Yes its wifi, its a Canon 5750 and its 2 rooms away.

According to the printer it has a good signal and all other apps seem to work and as i said until today Publisher worked fine.

Ive tried a restart of the PC to but nothing.

**Chris** · 05-09-2021, 23:36

Can you re-print old files ok? Or are old posters that you definitely used to be able to print, now not printing properly?

Jaymoss · 05-09-2021, 23:45

Quote:

Originally Posted by Corey N Georgie

Yes its wifi, its a Canon 5750 and its 2 rooms away.

According to the printer it has a good signal and all other apps seem to work and as i said until today Publisher worked fine.

Ive tried a restart of the PC to but nothing.

I have seen countless issues with printing over wifi over the years and because of what I have experienced would never use wifi printers and instead opt for network models that plug directly into my Lan.

When you uninstalled the software did you also uninstall the printer? is only the one showing in devices or is there a copy now? if there is a copy make sure you delete the oldest

Corey N Georgie · 05-09-2021, 23:46

Ive just attempted 4 old files and 1 out of 4 failed.

There's just no pattern to what's gonna fail and what's not, i've set the driver now to print preview before it prints and i know then if its gonna fail because either images are missing from the preview or if its just a blank page.

---------- Post added at 23:46 ---------- Previous post was at 23:45 ----------

Quote:

Originally Posted by Jaymoss

I have seen countless issues with printing over wifi over the years and because of what I have experienced would never use wifi printers and instead opt for network models that plug directly into my Lan.

When you uninstalled the software did you also uninstall the printer? is only the one showing in devices or is there a copy now? if there is a copy make sure you delete the oldest

I updated the driver i didnt uninstall it no.

Ive never had problems over wireless till now.

Jaymoss · 05-09-2021, 23:48

Quote:

Originally Posted by Corey N Georgie

Ive just attempted 4 old files and 1 out of 4 failed.

There's just no pattern to what's gonna fail and what's not, i've set the driver now to print preview before it prints and i know then if its gonna fail because either images are missing from the preview or if its just a blank page.

---------- Post added at 23:46 ---------- Previous post was at 23:45 ----------

I updated the driver i didnt uninstall it no.

Ive never had problems over wireless till now.

Yeah I have had loads of call outs to wifi printer problems

Do you have another machine to test it with ?

Corey N Georgie · 06-09-2021, 00:12

I will do tomorrow, the other half is dog sitting at his parents place tonight and has the laptop so when he comes back tomorrow i will try off the laptop.

**Chris** · 06-09-2021, 10:08

Quote:

Originally Posted by Jaymoss

Yeah I have had loads of call outs to wifi printer problems

Do you have another machine to test it with ?

Pretty sure if she can see the problems coming in print preview then it’s nothing to do with Wi-fi.

Updated drivers can break things in my experience, especially if the printer old and no longer fully supported. I have an old Canon here that I can print to with full access to all features from an old Mac but the newer Mac only has access to a generic driver and it can’t fully control the printer.

Based on what she’s said so far I’d be trawling the internet for the older driver before I started mucking about with Ethernet cable.

Jaymoss · 06-09-2021, 10:19

Quote:

Originally Posted by Chris

Pretty sure if she can see the problems coming in print preview then it’s nothing to do with Wi-fi.

Updated drivers can break things in my experience, especially if the printer old and no longer fully supported. I have an old Canon here that I can print to with full access to all features from an old Mac but the newer Mac only has access to a generic driver and it can’t fully control the printer.

Based on what she’s said so far I’d be trawling the internet for the older driver before I started mucking about with Ethernet cable.

I missed that bit but still do not trust wifi printer hehe

---------- Post added at 10:19 ---------- Previous post was at 10:16 ----------

OP What are the order of events?
Did you start having issues before any updates? were the updates done after you started having the problem?

**Chris** · 06-09-2021, 12:03

WiFi printing can indeed be a law unto itself. I can usually see mine via AirPrint but sometimes it just doesn’t work and there’s no obvious reason why. Restarting the printer usually fixes it. Mind you, the only Wi-fi issue I’ve had with the printer is it just vanishing from the print dialogue. I’ve never had an issue with selective printing of page elements from a DTP file. My diagnosis there would firstly be to check which elements are linked and which are embedded in the .pub file and to check whether linked elements have been moved to a different location in the file system, and secondly to try reverting to an older printer driver, if there’s good reason to believe the problems coincided with the driver update.

My kids’ school chromebooks can’t see our printer at all, but then those devices are locked down so hard by our paranoid LEA it’s impossible to work out whether that’s something they’ve done to it or not.

Corey N Georgie · 06-09-2021, 12:59

Right i've uninstalled the printer driver, restarted PC and reinstalled the latest driver and so far its OK again now, ive printed out 2 lots of posters and 4 lots of business cards along with 10 letter heads and it worked flawlessly.

**Chris** · 06-09-2021, 13:59

Most likely a corrupted driver then.

alanbjames · 06-09-2021, 17:54

Quote:

Originally Posted by Corey N Georgie

Right i've uninstalled the printer driver, restarted PC and reinstalled the latest driver and so far its OK again now, ive printed out 2 lots of posters and 4 lots of business cards along with 10 letter heads and it worked flawlessly.

Who came up with the idea of doing this and did the work?? lol

So all the thanks goes to your dad!