Important: Your phone service is changing
16-02-2023, 08:01
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#46
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Deus Vult
Join Date: May 2010
Location: W Mids
Services: VM M350 with Superhub4 (modem mode) > Anytime Chatter > No TV
Posts: 2,081
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Re: Important: Your phone service is changing
Quote:
Originally Posted by BenMcr
Yes. Virgin Media have never forced you to have a home phone to get broadband or TV.
The Hub based lines can also be switched off separately to having Virgin Fibre broadband.
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They do however penalise you if you only have part of the complete package (phone/TV/Broadband) with higher pricing.
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16-02-2023, 14:23
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#47
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,287
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Re: Important: Your phone service is changing
Quote:
Originally Posted by BenMcr
Yes. Virgin Media have never forced you to have a home phone to get broadband or TV.
The Hub based lines can also be switched off separately to having Virgin Fibre broadband.
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Please tell your agents , every time I have said I don't want a phone line the answer come down too is hard luck
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No point in being pessimistic. You know it won`t work.
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16-02-2023, 14:32
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#48
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cf.mega poster
Join Date: Sep 2003
Services: Gig1, Hub 5
Posts: 12,042
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Re: Important: Your phone service is changing
Do people still use landlines at home in 2023?
Whatever provider I have used BT based services or VM, I have never had anything as reliable as my mobile phone, covered by multiple masts so redundancy, always worked in power cuts as well, plus works when I leave home.
But ignoring all this when landlines providers lost it and started silly things like connection fee's I would have thought they killed off their own services from the sheer cost of using it?
VOIP which is the replacement, I would like to think brings costs closer to using a mobile phone? So no more connection fees, line rental etc?
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16-02-2023, 14:55
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#49
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Important: Your phone service is changing
Currently both Virgin Media and Openreach based providers charge line rental for home phone services.
When all customers are moved over to IP based lines, the pricing structures may change, but that's a while off yet.
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I work for Virgin Media but all views are my own.
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16-02-2023, 17:30
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#50
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 66
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 10,997
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Re: Important: Your phone service is changing
I would guess that it'll be re-branded as a service charge.
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16-02-2023, 17:46
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#51
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cf.mega poster
Join Date: Dec 2007
Posts: 1,582
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Re: Important: Your phone service is changing
Quote:
Originally Posted by Chrysalis
Do people still use landlines at home in 2023?
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I think like a lot of ppl we receive calls from
a) my parents
b) the in laws
c) nuisance
dentist and gp might use landline as well, but that's about it.
going to be a bit of pain, as router is in opposite corner of lounge to where the phone socket is
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16-02-2023, 18:44
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#52
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,287
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Re: Important: Your phone service is changing
Quote:
Originally Posted by BenMcr
Currently both Virgin Media and Openreach based providers charge line rental for home phone services.
When all customers are moved over to IP based lines, the pricing structures may change, but that's a while off yet.
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I repeat I have an openreach line to my house , even have/ had a number , have not used for years so have no idea if it is still live, clearly has no service as such. However it is costing nothing to physically leave it there. Perhaps I should charge them rent
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No point in being pessimistic. You know it won`t work.
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16-02-2023, 21:54
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#53
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Important: Your phone service is changing
OK. I don't understand what point you're making there. If you had active services on the openreach landline you'd be charged for the service.
If you didn't have an active Virgin Media landline you wouldn't be charged for it.
__________________
I work for Virgin Media but all views are my own.
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19-02-2023, 11:23
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#54
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,287
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Re: Important: Your phone service is changing
Quote:
Originally Posted by BenMcr
OK. I don't understand what point you're making there. If you had active services on the openreach landline you'd be charged for the service.
If you didn't have an active Virgin Media landline you wouldn't be charged for it.
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My point, I repeat is, when I say I don't want it I am told hard luck you are stuck with it .
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No point in being pessimistic. You know it won`t work.
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20-02-2023, 02:01
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#55
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cf.addict
Join Date: Apr 2008
Location: Swansea S.Wales
Posts: 172
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Re: Important: Your phone service is changing
So I have a phone Downstairs and a Phone Upstairs so How on earth do I plug both phones in ?? Not that I use them any more as all I get on them is SCAM calls.
If I cancel Home Phone do I still have to pay that Stupid £19:99 ??? THANKS
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20-02-2023, 10:11
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#56
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,143
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Re: Important: Your phone service is changing
Quote:
Originally Posted by copernob
So I have a phone Downstairs and a Phone Upstairs so How on earth do I plug both phones in ?? Not that I use them any more as all I get on them is SCAM calls.
If I cancel Home Phone do I still have to pay that Stupid £19:99 ??? THANKS
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I don't think the phone adds much if anything to your bill. At 24p a minute if you dare to make call, that's all they need
. I guess most would use wireless phones now so you'd just need one downstairs near the hub plugged in. Always best to have one phone that is wired and not reliant on your BB though. I won't be changing to voip till forced. My hubs too old for it anyway, so I won't be changing that either !
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20-02-2023, 14:29
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#57
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,287
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Re: Important: Your phone service is changing
Quote:
Originally Posted by Mr K
I don't think the phone adds much if anything to your bill. At 24p a minute if you dare to make call, that's all they need
. I guess most would use wireless phones now so you'd just need one downstairs near the hub plugged in. Always best to have one phone that is wired and not reliant on your BB though. I won't be changing to voip till forced. My hubs too old for it anyway, so I won't be changing that either !
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My bill lists landline at £19.99 per month
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No point in being pessimistic. You know it won`t work.
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20-02-2023, 16:47
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#58
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,115
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Re: Important: Your phone service is changing
Quote:
Originally Posted by Itshim
My bill lists landline at £19.99 per month
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Mine isn’t broken down by service…
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20-02-2023, 20:26
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#59
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cf.geek
Join Date: Jan 2006
Location: Thornaby
Age: 49
Services: XL tv with 2x V6 boxes, M phone, 350Mb broadband
Posts: 791
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Re: Important: Your phone service is changing
Quote:
Originally Posted by Hugh
Mine isn’t broken down by service…
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Same for me. I'd love to be able to see a fully itemised bill again.
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20-02-2023, 22:18
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#60
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cf.addict
Join Date: Jun 2003
Location: Edinburgh
Posts: 154
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Re: Important: Your phone service is changing
I Retired from virgin in 2019.
In a meeting with a pretty senior manager from HQ he waxed lyrical about all the vm services and paid particular attention to the landline. He called it the golden money tree as it needed no maintenance and ran itself. he said this was never to be mentioned outside this room.
I think that says it all about the landline service they still charge £19.99 pm for.
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