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Phone line cover
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Old 30-04-2023, 12:17   #1
Itshim
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Phone line cover

Anyone any idea were I can get a new cover for the entry point of the telephone/ internet cables , even what it is really called would be a help. Mine has disintegrated ,mind you it was fitted in the time of Cable Tel ! Not a virgin van around when you need one
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Old 30-04-2023, 13:10   #2
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Re: Phone line cover

I had no idea what they were called either, but guessed many people would search the internet in equal ignorance and use a descriptive term. So I tried Googling 'cable inlet cover' and was pleasantly surprised with the number of companies who supply them.
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Old 30-04-2023, 13:58   #3
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Re: Phone line cover

Quote:
Originally Posted by Itshim View Post
Anyone any idea were I can get a new cover for the entry point of the telephone/ internet cables , even what it is really called would be a help. Mine has disintegrated ,mind you it was fitted in the time of Cable Tel ! Not a virgin van around when you need one
Wouldn't it be Virgins responsibility to supply & replace it?
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Old 30-04-2023, 14:49   #4
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Re: Phone line cover

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Originally Posted by RichardCoulter View Post
Wouldn't it be Virgins responsibility to supply & replace it?
Would agree but we're to go , you must know how unhelpful they can be.
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Old 30-04-2023, 14:54   #5
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Re: Phone line cover

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Originally Posted by Itshim View Post
Would agree but we're to go , you must know how unhelpful they can be.
You phone support or make a post on the virgin forums and an engineer will fix it.
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Old 30-04-2023, 15:07   #6
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Re: Phone line cover

It’s called a brick buster plate. Yes, Virgin should come out and deal with it but it’s probably less of a headache to spend £5 on one from Amazon, plus a tube of No More Nails exterior adhesive. Get the job done in minutes.
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Old 30-04-2023, 15:11   #7
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Re: Phone line cover

If the cable is descending from above remember to make sure there's a drip loop in it. (Small loop below the entry point)
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Old 30-04-2023, 20:24   #8
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Re: Phone line cover

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Originally Posted by SnoopZ View Post
You phone support or make a post on the virgin forums and an engineer will fix it.
Postéd on forum. Will wait and see what happens No joy phoning , rep didnt have a clue what I was talking about when I called , no surprise there.
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Old 30-04-2023, 21:39   #9
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Re: Phone line cover

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Originally Posted by Itshim View Post
Postéd on forum. Will wait and see what happens No joy phoning , rep didnt have a clue what I was talking about when I called , no surprise there.
Likely take up to 7 days for a reply although when I posted on there about land line not working they messaged me within a few hours and booked an engineer so it could be shorter especially on a week day.
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Old 01-05-2023, 01:19   #10
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Re: Phone line cover

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Postéd on forum. Will wait and see what happens No joy phoning , rep didnt have a clue what I was talking about when I called , no surprise there.
You weren't wrong about them! That foreign based call centre is totally useless. Good idea to post in their forum
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Old 01-05-2023, 18:53   #11
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Re: Phone line cover

Quote:
Originally Posted by SnoopZ View Post
Likely take up to 7 days for a reply although when I posted on there about land line not working they messaged me within a few hours and booked an engineer so it could be shorter especially on a week day.
As it was weekend / bank holiday not expecting anything any time soon
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Old 09-05-2023, 19:38   #12
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Re: Phone line cover

All sorted via forum, engineer coming end of month, no charge . Thank every one for your help
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