Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Price rises this year.

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media News Discussion

Price rises this year.
Reply
 
Thread Tools
Old 12-04-2023, 09:44   #526
HughA
cf.member
 
Join Date: Jan 2017
Posts: 16
HughA is an unknown quantity at this point
Re: Price rises this year.

I was notified of a £6 increase on my £42 bill and managed to negotiate a new deal by phone. No price increase and a speed increase from 50 Mbps to 125Mbps. No new contract.

Unfortunately when the e-mail confirmation came through the promised speed increase had disappeared!

I posted on the Virgin Media forum and an agent got involved and had the speed increase re-instated after listening to the recording of my call. I also seem to now have a price reduction to £36!

So, a satisfactory outcome but I had to work hard to get it. It would so much easier if there was a fixed price for a specific service that everyone paid.
HughA is offline   Reply With Quote
Advertisement
Old 12-04-2023, 15:53   #527
daveeb
cf.mega poster
 
Join Date: Jan 2004
Location: Leeds
Posts: 1,293
daveeb has reached the bronze age
daveeb has reached the bronze agedaveeb has reached the bronze agedaveeb has reached the bronze agedaveeb has reached the bronze agedaveeb has reached the bronze agedaveeb has reached the bronze agedaveeb has reached the bronze agedaveeb has reached the bronze agedaveeb has reached the bronze age
Re: Price rises this year.

Quote:
Originally Posted by HughA View Post
I was notified of a £6 increase on my £42 bill and managed to negotiate a new deal by phone. No price increase and a speed increase from 50 Mbps to 125Mbps. No new contract.

Unfortunately when the e-mail confirmation came through the promised speed increase had disappeared!

I posted on the Virgin Media forum and an agent got involved and had the speed increase re-instated after listening to the recording of my call. I also seem to now have a price reduction to £36!

So, a satisfactory outcome but I had to work hard to get it. It would so much easier if there was a fixed price for a specific service that everyone paid.
This has been the outcome for me on several occasions after ringing retentions. Negotiate a deal, then deal isn't as stated so over to the Community Forum. They usually fix it first time although I have had issues carry on with more than one forum agent getting involved. As you say it can be hard work and is very annoying.
daveeb is offline   Reply With Quote
Old 12-04-2023, 20:38   #528
RichardCoulter
cf.mega poster
 
Join Date: Jan 2008
Posts: 9,997
RichardCoulter has disabled reputation
Re: Price rises this year.

Quote:
Originally Posted by HughA View Post
I was notified of a £6 increase on my £42 bill and managed to negotiate a new deal by phone. No price increase and a speed increase from 50 Mbps to 125Mbps. No new contract.

Unfortunately when the e-mail confirmation came through the promised speed increase had disappeared!

I posted on the Virgin Media forum and an agent got involved and had the speed increase re-instated after listening to the recording of my call. I also seem to now have a price reduction to £36!

So, a satisfactory outcome but I had to work hard to get it. It would so much easier if there was a fixed price for a specific service that everyone paid.
Ahhh, but that way they wouldn't be able to screw extra money out of those who pay inflated prices due to inertia, vulnerability or because they are foolish enough to assume that Virgin automatically honour agreements made.
RichardCoulter is offline   Reply With Quote
Old 12-04-2023, 20:40   #529
jfman
Architect of Ideas
 
Join Date: Dec 2004
Posts: 10,233
jfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronze
jfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronzejfman is cast in bronze
Re: Price rises this year.

Quote:
Originally Posted by RichardCoulter View Post
Ahhh, but that way they wouldn't be able to screw extra money out of those who pay inflated prices due to inertia, vulnerability or because they are foolish enough to assume that Virgin automatically honour agreements made.
Why would Virgin offer discounts to everyone when the competition isn’t uniform?

Sky, BT and everyone else do exactly the same thing.
jfman is online now   Reply With Quote
Old 12-04-2023, 21:06   #530
RichardCoulter
cf.mega poster
 
Join Date: Jan 2008
Posts: 9,997
RichardCoulter has disabled reputation
Re: Price rises this year.

Quote:
Originally Posted by jfman View Post
Why would Virgin offer discounts to everyone when the competition isn’t uniform?

Sky, BT and everyone else do exactly the same thing.
You may well be right, but that doesn't make the practice any more paliable

---------- Post added at 20:06 ---------- Previous post was at 20:05 ----------

Quote:
Originally Posted by jfman View Post
Why would Virgin offer discounts to everyone when the competition isn’t uniform?

Sky, BT and everyone else do exactly the same thing.
You may well be right, but that doesn't make the practice any more palatable
RichardCoulter is offline   Reply With Quote
Old 13-04-2023, 14:20   #531
Joedm45
cf.geek
 
Joedm45's Avatar
 
Join Date: May 2009
Location: Beyond The Sun
Posts: 707
Joedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of Quads
Re: Price rises this year.

Has anyone on Ultimate oomph (with an O2 SIM) done any negotiations recently?

I'm interested to how it works now that you are billed separately by VM and O2. Phone both? Just VM?
The O2 SIM is used by my other half but the GB allowance is far too high for her needs, I'd like to reduce it down when the contract is up in July to save money but unsure if VM can do this or O2 need to.
It certainly isn't straight forward any more.


On a separate note, I was an existing O2 customer before the merger and it only took them 14 months to double my GB allowance... Typical VM
Joedm45 is offline   Reply With Quote
Old 13-04-2023, 16:00   #532
ozsat
cf.mega poster
 
ozsat's Avatar
 
Join Date: Nov 2003
Location: Oxford (area 31)
Services: 1.2Gb/100Mb, VMTV (UHD), Freesat HD, Freeview HD, SkyQ (UHD), BTtv (UHD), DAB+
Posts: 1,861
ozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful one
Re: Price rises this year.

Yes - I have for a new contract for both.

Before £25 was a part of your total package. With the switch to O2 you can keep the top tier broadband and tv at £25 less.

VM do all the transfer work for you.

But you can also downgrade your O2 contract to a cheaper one so instead of unlimited data you can choose a realistic one for you.

As you know as VM customer which ever level of data allowance you select is automatically doubled - but you have to ask at times.

Quote:
Originally Posted by Joedm45 View Post
Has anyone on Ultimate oomph (with an O2 SIM) done any negotiations recently?

I'm interested to how it works now that you are billed separately by VM and O2. Phone both? Just VM?
The O2 SIM is used by my other half but the GB allowance is far too high for her needs, I'd like to reduce it down when the contract is up in July to save money but unsure if VM can do this or O2 need to.
It certainly isn't straight forward any more.


On a separate note, I was an existing O2 customer before the merger and it only took them 14 months to double my GB allowance... Typical VM
ozsat is online now   Reply With Quote
Old 14-04-2023, 14:09   #533
Joedm45
cf.geek
 
Joedm45's Avatar
 
Join Date: May 2009
Location: Beyond The Sun
Posts: 707
Joedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of Quads
Re: Price rises this year.

Quote:
Originally Posted by ozsat View Post
Yes - I have for a new contract for both.

Before £25 was a part of your total package. With the switch to O2 you can keep the top tier broadband and tv at £25 less.

VM do all the transfer work for you.

But you can also downgrade your O2 contract to a cheaper one so instead of unlimited data you can choose a realistic one for you.

As you know as VM customer which ever level of data allowance you select is automatically doubled - but you have to ask at times.
Thanks ozsat.
Looks like I can treat them seperately now. I haven't been able to change the O2 contract as it isn't up until July but it will be the first thing I do on the day it is up.
I weirdly look forward to the end of contract negotiation with VM, always fun trying get the best deal and tieing them up in knots with all the info I'm armed with
Joedm45 is offline   Reply With Quote
Old 14-04-2023, 15:08   #534
TMLeafs
cf.addict
 
Join Date: Oct 2007
Location: Sittingbourne
Services: Ultimate Oomph Plus Extra Tivo (Three Total)
Posts: 249
TMLeafs is on a distinguished roadTMLeafs is on a distinguished road
Re: Price rises this year.

Quote:
Originally Posted by Joedm45 View Post
Has anyone on Ultimate oomph (with an O2 SIM) done any negotiations recently?

I'm interested to how it works now that you are billed separately by VM and O2. Phone both? Just VM?
The O2 SIM is used by my other half but the GB allowance is far too high for her needs, I'd like to reduce it down when the contract is up in July to save money but unsure if VM can do this or O2 need to.
It certainly isn't straight forward any more.


On a separate note, I was an existing O2 customer before the merger and it only took them 14 months to double my GB allowance... Typical VM
I'm planning to ditch the O2 Sim and work on Virgin to keep everything at the price I'm paying now and I will be happy. I will be switching the sim to Smarty my other half barely uses 5Gb a month nearly £30 for a sim with a terrible signal is taking the piss. With the savings on the sim, virgin can go up by £20 I will still be saving.
__________________
LG OLED55BX6LB, Onkyo TX-NR656 AVR, Cambridge Audio S70 L & R, Cambridge Audio SX-70 Center, Cambridge Minx Min 22 RR RL, PSB Imagine XA Atmos, S90 Subwoofer, PS3, PS4, Tivo V6, Nvidia Shield (2017), Apple TV & Logitech Harmony Companion
TMLeafs is offline   Reply With Quote
Old 17-04-2023, 15:29   #535
wildfruit
cf.member
 
Join Date: Nov 2009
Services: M600, talk more anytime 2 x V6, sky cinema, Sky sports Maxit TV, kids pack, unlimited sim
Posts: 75
wildfruit is an unknown quantity at this point
Re: Price rises this year.

Was paying £44 pm for ultimate oomph. Didn't want to pay the price rise so rang up and got it nullified. Fine I thought.
Think someone has made a mistake somewhere though as my latest bill is £17 and new contract states further price will be £22pm for remainder of contract. Will see if next bill adds price rise on to go back to £47.
(something similar has happened to me many years ago)
Will enjoy this until youfibre comes live in my area at end of the year.
wildfruit is offline   Reply With Quote
Old 17-04-2023, 18:48   #536
SirThomas
cf.addict
 
Join Date: May 2010
Location: PO9 - Havant
Services: Vodafone 80x20 Backup, MixTV & V6, Vivid 350, Hub3 & RT-AC87u
Posts: 126
SirThomas is just really niceSirThomas is just really niceSirThomas is just really niceSirThomas is just really niceSirThomas is just really niceSirThomas is just really nice
Re: Price rises this year.

Quote:
Originally Posted by Joedm45 View Post
Has anyone on Ultimate oomph (with an O2 SIM) done any negotiations recently?

I'm interested to how it works now that you are billed separately by VM and O2. Phone both? Just VM?
If it's of any help, I just renegotiated my Virgin pricing and then messaged O2 via their website to get the associated 'Volt' SIM cancelled, as VM said they have no way to change plans or cancel these (althought they are able to sign people up at te beginning...)

After being told it would be x,y & z amount to cancel - They eventually relented and cancelled with no fees. Be firm and tell them that you will simply stay on the chat until you are satisfied. Just takes time for them to respond!

Tom
SirThomas is offline   Reply With Quote
Old 18-04-2023, 08:43   #537
nialli
cf.geek
 
Join Date: Jul 2003
Location: Greenwich, SE10
Services: Sky Stream, Sky broadband
Posts: 865
nialli has a fine set of Quadsnialli has a fine set of Quadsnialli has a fine set of Quadsnialli has a fine set of Quadsnialli has a fine set of Quadsnialli has a fine set of Quadsnialli has a fine set of Quadsnialli has a fine set of Quadsnialli has a fine set of Quadsnialli has a fine set of Quadsnialli has a fine set of Quadsnialli has a fine set of Quadsnialli has a fine set of Quadsnialli has a fine set of Quads
Re: Price rises this year.

Virgin’s revised Terms and Conditions are particularly galling but I can’t help but suspect that these companies are all as bad as each other and even the new Alt Nets will in future get away with whatever they can. The problem is the lumbering incompetence of OFCOM, which serves the companies rather than the customers
nialli is offline   Reply With Quote
Old 18-04-2023, 14:14   #538
Joedm45
cf.geek
 
Joedm45's Avatar
 
Join Date: May 2009
Location: Beyond The Sun
Posts: 707
Joedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of QuadsJoedm45 has a fine set of Quads
Re: Price rises this year.

Quote:
Originally Posted by SirThomas View Post
If it's of any help, I just renegotiated my Virgin pricing and then messaged O2 via their website to get the associated 'Volt' SIM cancelled, as VM said they have no way to change plans or cancel these (althought they are able to sign people up at te beginning...)

After being told it would be x,y & z amount to cancel - They eventually relented and cancelled with no fees. Be firm and tell them that you will simply stay on the chat until you are satisfied. Just takes time for them to respond!

Tom
Thanks Tom
I'm looking forward to the challenge, it sounds like it is inevitable I'll have to pay more for VM when my contract is up but if I can knock O2 down considerably then it softens the blow/might make things cheaper overall.

I've had two RPI increases from O2 since I last renewed my VM contract so the SIM is now just over £32/month... Horrendous amount
Joedm45 is offline   Reply With Quote
Old 18-04-2023, 17:14   #539
ozsat
cf.mega poster
 
ozsat's Avatar
 
Join Date: Nov 2003
Location: Oxford (area 31)
Services: 1.2Gb/100Mb, VMTV (UHD), Freesat HD, Freeview HD, SkyQ (UHD), BTtv (UHD), DAB+
Posts: 1,861
ozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful oneozsat is the helpful one
Re: Price rises this year.

You can downgrade the O2 contract if it was swapped over from VM.

Remember what ever data level you choose gets doubled.

Quote:
Originally Posted by Joedm45 View Post
Thanks Tom
I'm looking forward to the challenge, it sounds like it is inevitable I'll have to pay more for VM when my contract is up but if I can knock O2 down considerably then it softens the blow/might make things cheaper overall.

I've had two RPI increases from O2 since I last renewed my VM contract so the SIM is now just over £32/month... Horrendous amount
ozsat is online now   Reply With Quote
Old 19-04-2023, 14:36   #540
Hugh
laeva recumbens anguis
Cable Forum Team
 
Hugh's Avatar
 
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,044
Hugh has a golden auraHugh has a golden aura
Hugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden auraHugh has a golden aura
Re: Price rises this year.

I had registered with Openreach, asking to be informed when their fibre was being installed (as it wasn't even planned when I last checked).

Received an email today letting me know my address was now in the planning cycle, but no further details, so I went on to the website and checked - let's put it this way, the outcome was underwhelming ....

Quote:
Build planned between

now and Dec-2026
__________________
There is always light.
If only we’re brave enough to see it.
If only we’re brave enough to be it
.
If my post is in bold and this colour, it's a Moderator Request.
Hugh is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 15:27.


Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.