500M HUB 5 High latency since install

GW1988 · 09-11-2022, 08:56

Hi,

After fitting the SHUB 5, I'm getting some big ping spikes. Any ideas? The SHUB3 in modem mode was fine, no latency issues or anything. I use the SHUB5 in modem mode BTW connected to my RT-AX86U.

I've had an engineer out who said the line was fine. He swapped the SHUB5 out with another one and checked outside and inside and said everything was in spec.

Now I've shown both these images from the SHUB5 network page and he said he'd never seen that before with the power levels.

This issue has only arisen since the SHUB5 was installed, my internet has been perfectly fine before this. No over-subscriptions, congestion or anything like that.

Here is my BQM:

Could the power supply that came with the SHUB5 be an issue? I'm at a total loss as to what could be the issue.

Any input would be greatly appreciated.

Thanks,

SnoopZ · 09-11-2022, 12:03

It's normal to get the odd spike on Hub5 but not like yours, I would try using it in router mode to see if it goes away.

GW1988 · 09-11-2022, 12:17

Quote:

Originally Posted by SnoopZ

It's normal to get the odd spike on Hub5 but not like yours, I would try using it in router mode to see if it goes away.

Tried that with nothing in the house connected to it, still the same...

Brunel · 09-11-2022, 13:41

Could the power supply that came with the SHUB5 be an issue?

No.

If the second Hub 5 is behaving the same as the first, then it has to be a network fault.

Have you tried calling 0800 561 0061 This is the direct fault line, it goes down to postcode level.

GW1988 · 09-11-2022, 20:57

Ok,

So I reverted back to the HUB3 and now all is OK again.

However, sometime in mid September I got a text from VM to inform me some maintenance was to happen to improve the network.

Ever since then, my upload had gone from 35mbps to around 25mbps. This is now still the same, but when I was on the HUB5, the upload went back up to what it should have been to.

Anyone know what's going on?

BQM. You can see when the HUB3 was back online quite clearly...

SnoopZ · 09-11-2022, 23:47

Quote:

Originally Posted by GW1988

Ok,

So I reverted back to the HUB3 and now all is OK again.

However, sometime in mid September I got a text from VM to inform me some maintenance was to happen to improve the network.

Ever since then, my upload had gone from 35mbps to around 25mbps. This is now still the same, but when I was on the HUB5, the upload went back up to what it should have been to.

Anyone know what's going on?

BQM. You can see when the HUB3 was back online quite clearly...

Wrong graph image you posted

I'd be pissed off if I had to revert to an inferior piece of kit, less down stream channels no wifi6, had you been noticing any issue other than a terrible graph?

Corey N Georgie · 10-11-2022, 07:06

I'm very lucky. Since updating our graphs and speed has been pretty much on the nose....

GW1988 · 10-11-2022, 07:49

Quote:

Originally Posted by SnoopZ

Wrong graph image you posted

I'd be pissed off if I had to revert to an inferior piece of kit, less down stream channels no wifi6, had you been noticing any issue other than a terrible graph?

Yes, terrible lag at times on PS5 and Xbox.

BQM now:

GW1988 · 10-11-2022, 21:20

How many upstream channels should I have on the 500meg package?

Sephiroth · 10-11-2022, 23:16

Your latest BQM does not indicate that high lag times are likely. There'll be a reason, but not the Hub 5.

Also, unless I've missed it, we don't know whether or not your gaming device connect via WiFi.

GW1988 · 11-11-2022, 06:05

They do, but no such issues since the HUB3 is back in.

I think the upload not showing in the HUB5 and having only 26mbps upload on the HUB3 are a clue as to why I had problems.

These upload issues only came when VM sent me a text mid September telling me they were doing some routine maintenance in the area.

My upload speed was always bang on before this. My upload was also back to speed on the HUB5, but with massive ping spikes...

SnoopZ · 11-11-2022, 09:08

Quote:

Originally Posted by GW1988

They do, but no such issues since the HUB3 is back in.

I think the upload not showing in the HUB5 and having only 26mbps upload on the HUB3 are a clue as to why I had problems.

These upload issues only came when VM sent me a text mid September telling me they were doing some routine maintenance in the area.

My upload speed was always bang on before this. My upload was also back to speed on the HUB5, but with massive ping spikes...

Can't see a clear imagine, but you should have at least 4 upstream, reboot the hub again, see if that fixes it

GW1988 · 11-11-2022, 09:11

Quote:

Originally Posted by SnoopZ

Can't see a clear imagine, but you should have at least 4 upstream, reboot the hub again, see if that fixes it

No amount of reboots makes a difference, still the same.

SnoopZ · 11-11-2022, 09:23

Quote:

Originally Posted by GW1988

No amount of reboots makes a difference, still the same.

You need a engineer out to fix this, if you don't report the fault it may not get fixed for you

Sephiroth · 11-11-2022, 09:26

It may be worth checking with a neighbour as to whether or not they have only one upstream channel. If everyone in your locality only has one upstream channel, then latency lag is guaranteed due to contention. This sort of thing (as in common) is usually down to misconfiguration at the VM end.