Important: Your phone service is changing

[bbxxl]

Only just found this thread.
I use my landline to phone my father every day. It worked Sunday and didn’t Monday so I rang from my mobile, last time I tried that a couple of years ago he couldn’t hear me which is why I use the landline. It still didn’t work Tuesday evening so I reported it Wednesday. Engineer came out and fixed it yesterday (a problem at the main box) and I mentioned about having to change to using the hub. He said they were rolling it out but didn’t seem to think it was imminent here.

[Itshim]

Originally Posted by bbxxl

Only just found this thread.
I use my landline to phone my father every day. It worked Sunday and didn’t Monday so I rang from my mobile, last time I tried that a couple of years ago he couldn’t hear me which is why I use the landline. It still didn’t work Tuesday evening so I reported it Wednesday. Engineer came out and fixed it yesterday (a problem at the main box) and I mentioned about having to change to using the hub. He said they were rolling it out but didn’t seem to think it was imminent here.

Have had 2 emails and even more texts telling me when it's happening and asking me to confirm it's ok . Haven't even got the phone connected anymore so really don't care

[Taf]

The mud has cleared from my eyes and I now understand how the emergency backup system works. You have to keep it charged!

https://www.virginmedia.com/help/landline/switchover

[Mr K]

Originally Posted by Taf

The mud has cleared from my eyes and I now understand how the emergency backup system works. You have to keep it charged!

https://www.virginmedia.com/help/landline/switchover

The instructions don't seem to mention a Hub2ac. I'll be gutted if I miss out on this 'upgrade'

Originally Posted by Mr K

The instructions don't seem to mention a Hub2ac. I'll be gutted if I miss out on this 'upgrade'

The only thing you'll miss out on is having a phone line at all, it'll simply stop working.

[Mr K]

Originally Posted by Paul

The only thing you'll miss out on is having a phone line at all, it'll simply stop working.

Then I'll simply stop paying for a non existent phone service. They've never offered to upgrade my hub.

[joglynne]

You could end up paying the same amount. Reducing the services you subscribe to may even increase what you pay as VM will be loosing the telephone rental.

[BenMcr]

Originally Posted by Mr K

Then I'll simply stop paying for a non existent phone service. They've never offered to upgrade my hub.

You'll be told when you have to migrate and offered a Hub swap at that point.

Or if your current line stops working the fix will likely be the swap as it's increasingly difficult to fix the analogue lines.

[Mr K]

Originally Posted by BenMcr

You'll be told when you have to migrate and offered a Hub swap at that point.

Or if your current line stops working the fix will likely be the swap as it's increasingly difficult to fix the analogue lines.

Thanks for that info. Will they also be offering to rewire phone extensions throught the house or is that something I'll have to chase/ do myself?

It is a downgrade whichever you look at it. Landlines are a lot less robust as result. I just dislike the term 'upgrade' when it's clearly not.

[SnoopZ]

Originally Posted by Mr K

Thanks for that info. Will they also be offering to rewire phone extensions throught the house or is that something I'll have to chase/ do myself?

It is a downgrade whichever you look at it. Landlines are a lot less robust as result. I just dislike the term 'upgrade' when it's clearly not.

When my line became faulty at the exchange I had to move my landline phone and put it next to the hub.

[techguyone]

I've had to move my main landline next to the hub, however with it being a DECT system the other units can still remain where they are.

It's another annoyance deigned to save VM money and make landlines worse. First it was mobiles using 'Wi-Fi calling' because in many places the mobile signal is shocking (my own address included) so now if my internet is down I can't use my mobile.
And now, they've done the same with Landlines. Marvellous isn't it. Upgrade my arse.

[BenMcr]

Originally Posted by techguyone

First it was mobiles using 'Wi-Fi calling' because in many places the mobile signal is shocking (my own address included) so now if my internet is down I can't use my mobile.

Voice over WiFi is part of a mobile spec that also includes Voice over LTE - it moves the voice calls to IP delivery and means you can continue to make voice calls once 2G and 3G signals get switched off.

And now, they've done the same with Landlines. Marvellous isn't it. Upgrade my arse.

I'd be interested in knowing how you'd expect Openreach or Virgin Media to provide analogue phone services using kit that no-one is making spare parts for or over a full fibre-to-the-Hub connection.

[techguyone]

Originally Posted by BenMcr

Voice over WiFi is part of a mobile spec that also includes Voice over LTE - it moves the voice calls to IP delivery and means you can continue to make voice calls once 2G and 3G signals get switched off.

I'd be interested in knowing how you'd expect Openreach or Virgin Media to provide analogue phone services using kit that no-one is making spare parts for or over a full fibre-to-the-Hub connection.

Yea I get all that, it doesn't get away from the fact the service is less resilient and useful as a result though. Lose the broadband connection, lose everything.

[SnoopZ]

Originally Posted by techguyone

Yea I get all that, it doesn't get away from the fact the service is less resilient and useful as a result though. Lose the broadband connection, lose everything.

Can you not change mobile provider for better signal?

[techguyone]

Originally Posted by SnoopZ

Can you not change mobile provider for better signal?

Sadly no, it's a black spot, it's not even rural.