£3000 spent and Virgin can't connect me
17-11-2020, 21:39
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#16
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a giant headend
Join Date: Jan 2011
Location: Liverpool
Posts: 1,166
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Re: £3000 spent and Virgin can't connect me
I think Foo Fighter just means the customer plonks a box at the edge of the property that has power which VM can put a superhub in, then the customer can be responsible for getting the data back to the house.
Fibre run or a microwave or airfibre link would work. Latter one wouldnt need any additional kit in the box either, straight cat6 out of the hub and up a pole!
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24-11-2020, 17:19
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#17
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Cable Guru
Join Date: Jun 2004
Location: Scotland
Age: 41
Services: Virgin Media Gig1 RFOG, TV360, Stream, GoFibre 1Gb
Posts: 1,049
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Re: £3000 spent and Virgin can't connect me
Hi Bluebaron, do you want to PM me your address details and I will check out your options for connectivity here. I can confirm though that 300m is more than double the distance we would entertain for any kind of drop cable feeding a customer.
Cheers
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Access Network Innovation @ Liberty Global/Virgin Media
All comments are my own opinion and not a direct expression of LG/VM.
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24-11-2020, 22:35
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#18
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cf.member
Join Date: Nov 2020
Posts: 10
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Re: £3000 spent and Virgin can't connect me
Quote:
Originally Posted by weesteev
Hi Bluebaron, do you want to PM me your address details and I will check out your options for connectivity here. I can confirm though that 300m is more than double the distance we would entertain for any kind of drop cable feeding a customer.
Cheers
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Done thanks Weesteev.
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25-11-2020, 10:14
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#19
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Cable Guru
Join Date: Jun 2004
Location: Scotland
Age: 41
Services: Virgin Media Gig1 RFOG, TV360, Stream, GoFibre 1Gb
Posts: 1,049
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Re: £3000 spent and Virgin can't connect me
Have replied to you now BB, we can drop an update in this thread once we have had a catch up
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Access Network Innovation @ Liberty Global/Virgin Media
All comments are my own opinion and not a direct expression of LG/VM.
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25-11-2020, 12:12
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#21
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,135
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Re: £3000 spent and Virgin can't connect me
Can I suggest you edit the picture to remove the road name, as it identifies your location to anyone viewing the post?
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12-03-2021, 14:33
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#22
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cf.member
Join Date: Nov 2020
Posts: 10
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Re: £3000 spent and Virgin can't connect me
UPDATE:
I took this to the adjudicator who today ruled in my favour. I have received a judgement for all my out of pocket expenses plus £200 for inconvenience.
Quote,
“ I find that the company does not adequately address or respond to the issues raised by the customer in his complaint. I am also mindful of the customer’s submission in respect of the difficulty he experienced in trying to contact the company about his complaint. Upon careful review of the submissions made by both parties, I find that that the standard of customer service that had been provided to the customer had fallen below a reasonable standard. I find that this amounts to a failure in duty of care owed to the customer by the company”.
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12-03-2021, 14:56
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#23
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cf.addict
Join Date: Jan 2006
Posts: 163
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Re: £3000 spent and Virgin can't connect me
Good result!
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12-03-2021, 15:08
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#24
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Sulking in the Corner
Join Date: Jul 2009
Location: RG41
Services: 1 Gbps; Hub 4 MM; ASUS RT-AX88U; Ultimate VOLT. BT Infinity2; Devolo 1200AV
Posts: 11,955
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Re: £3000 spent and Virgin can't connect me
Well done, indeed. So that's in excess of £3,000.
Are you able to post VM's submissions? Hardly confidential in a public court. Might be highly revealing.
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Seph.
My advice is at your risk.
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12-03-2021, 15:14
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#25
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Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: £3000 spent and Virgin can't connect me
Fantastic. Shame you had to go through all the red tape.
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12-03-2021, 16:28
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#26
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cf.member
Join Date: Nov 2020
Posts: 10
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Re: £3000 spent and Virgin can't connect me
Yep lucky for me I’m time rich.
VM didn’t even offer a defence so no submissions.
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12-03-2021, 16:32
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#27
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cf.mega poster
Join Date: Jan 2008
Posts: 10,111
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Re: £3000 spent and Virgin can't connect me
Great news. 90% of complaints about VM taken to CISAS result in a positive outcome for the customer, which is revealing in itself.
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12-03-2021, 16:39
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#28
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,135
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Re: £3000 spent and Virgin can't connect me
Quote:
Originally Posted by RichardCoulter
Great news. 90% of complaints about VM taken to CISAS result in a positive outcome for the customer, which is revealing in itself.
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Just to clarify that 90% statistic, 45% were upheld and 45% were settled*.
https://www.cedr.com/consumer/cisas/reports/
* Settled: by mutual agreement of the parties. Upheld: fully or partly in favour of the customer
__________________
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If only we’re brave enough to be it.
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12-03-2021, 16:43
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#29
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Trollsplatter
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Re: £3000 spent and Virgin can't connect me
Quote:
Originally Posted by Hugh
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I assume the 45% settled prior to final judgment are the cases of such egregious customer service even VM won’t try to defend it.
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12-03-2021, 16:44
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#30
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
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Posts: 42,135
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Re: £3000 spent and Virgin can't connect me
Probably...
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