Potential new customer questions
16-09-2022, 20:17
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#16
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cf.mega poster
Join Date: Mar 2012
Posts: 4,096
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Re: Potential new customer questions
Quote:
Originally Posted by pip08456
It just slides on now and has for the past 10 yrs. It is tight though, I've never had a problem with it.
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Thanks.
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16-09-2022, 21:49
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#17
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Potential new customer questions
If you swap Hubs you won't get a new cable so it'll still be the screw cable you have now.
The push to fit cables for Hubs come from the self install packs.
The V6 / 360 boxes do have a different cable connection which is the same design as we use in the UK for terrestrial aerials.
__________________
I work for Virgin Media but all views are my own.
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17-09-2022, 15:17
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#18
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cf.mega poster
Join Date: Mar 2010
Posts: 12,313
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Re: Potential new customer questions
Bit worried by self install , what if there’s a cable fault we haven’t used Virgin in a long long time.
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17-09-2022, 16:26
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#19
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cf.mega poster
Join Date: Jun 2003
Posts: 8,898
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Re: Potential new customer questions
Quote:
Originally Posted by muppetman11
Bit worried by self install , what if there’s a cable fault we haven’t used Virgin in a long long time.
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They'll come out and fix it.
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17-09-2022, 20:38
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#20
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cf.mega poster
Join Date: Mar 2012
Posts: 4,096
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Re: Potential new customer questions
My new Hub 5 arrives on Thursday next week, do I have to install it on the day it arrives?
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17-09-2022, 20:50
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#21
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cf.mega poster
Join Date: Jun 2003
Posts: 8,898
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Re: Potential new customer questions
Quote:
Originally Posted by Mad Max
My new Hub 5 arrives on Thursday next week, do I have to install it on the day it arrives?
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No, but don't leave it more than a few days. You may have to call to get it reactivated if you leave it too long.
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17-09-2022, 21:05
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#22
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cf.mega poster
Join Date: Mar 2010
Posts: 12,313
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Re: Potential new customer questions
Quote:
Originally Posted by spiderplant
They'll come out and fix it.
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Is that free of charge as a manned installation option was £30.
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17-09-2022, 21:38
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#23
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cf.mega poster
Join Date: Jun 2003
Posts: 8,898
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Re: Potential new customer questions
Quote:
Originally Posted by muppetman11
Is that free of charge as a manned installation option was £30.
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Yes
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18-09-2022, 12:54
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#24
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cf.mega poster
Join Date: Mar 2012
Posts: 4,096
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Re: Potential new customer questions
Quote:
Originally Posted by spiderplant
No, but don't leave it more than a few days. You may have to call to get it reactivated if you leave it too long.
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Thanks, I'm not home next Thursday until late pm, but I'll definitely get it up and running the next day.
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