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Old 24-02-2023, 19:40   #1
Itshim
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Password

Any idea how I can confirm my password , asked for it when I called retentions. Got around that ,however it must have been created 15 years ago. Everytime I call am asked , as I can not recall it how could I do a reset?
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Old 24-02-2023, 20:46   #2
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Re: Password

Maybe this will help, it requires you not to enter a password then you get a human they should be able to send a password reminder through the post or reset over phone that link says.

https://community.virginmedia.com/t5...891866#M170505
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Old 24-02-2023, 21:15   #3
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Re: Password

… or change it in MyVirginMedia.
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Old 24-02-2023, 22:52   #4
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Re: Password

Hi Itshim
VM have recently updated My Virgin Media and you should be able to update it by logging in there.

When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit
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Old 26-02-2023, 15:01   #5
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Re: Password

Quote:
Originally Posted by newapollo View Post
Hi Itshim
VM have recently updated My Virgin Media and you should be able to update it by logging in there.

When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit
Confused seems to say it will change password to e mail ? That works fine , tried to use it with agent 2,3,5 letters but it didn't work ,as I said don't take a lot to confuse me
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Old 26-02-2023, 15:19   #6
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Re: Password

Quote:
Originally Posted by Itshim View Post
Confused seems to say it will change password to e mail ? That works fine , tried to use it with agent 2,3,5 letters but it didn't work ,as I said don't take a lot to confuse me
It clearly says Telephone Security details, I've just looked.

Maybe you didn't scroll down to the bottom of the list?

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Memorable word
We'll ask for this when you call us so we can confirm your identity
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Old 26-02-2023, 20:01   #7
Itshim
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Re: Password

Quote:
Originally Posted by SnoopZ View Post
It clearly says Telephone Security details, I've just looked.

Maybe you didn't scroll down to the bottom of the list?
So what you mean given it a go
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