Important: Your phone service is changing

Originally Posted by esdxc37

as it needed no maintenance and ran itself. he said this was never to be mentioned outside this room.

Sounds like a typical clueless manager.
Its true that digital exchanges require less maintenance (Nottingham runs System X I think) but they do of course still require it. Like all electronics, things can fail, plus of course, so can the connectivity to the end user.

[Mr K]

Originally Posted by Hugh

Mine isn’t broken down by service…

You're being over charged there Hugh. I'm paying £68 for the same package, plus extra tv box, and that's after the current price rise. Get on that land line and give them hell !

I’m happy with the deal I’ve got…

[admars]

so, i got a letter to ring them to arrange for new hub to be delivered, only had this one a few months - hub 4!

so eventually spoke to someone was on hold for 10 minutes, to be told they'd send me a text to arrange an engineer! i don't need an engineer, i can do the self install, well i think i can, i normally do

maybe i should have waited to 24th march, and tried to make a call to go to right dept?

[Mad Max]

This VOIP service is shite, every time my wife phones her mum the call lasts for about 5 minutes before it cuts off and she has to redial and make the call again, absolute rubbish service.

[spiderplant]

Originally Posted by Mad Max

This VOIP service is shite, every time my wife phones her mum the call lasts for about 5 minutes before it cuts off and she has to redial and make the call again, absolute rubbish service.

Have you reported it?

[Jaymoss]

Originally Posted by Mad Max

This VOIP service is shite, every time my wife phones her mum the call lasts for about 5 minutes before it cuts off and she has to redial and make the call again, absolute rubbish service.

Does her Mum have whatsapp? I been using that to call my Daughter and it is great quality call

[Mr K]

Originally Posted by Mad Max

This VOIP service is shite, every time my wife phones her mum the call lasts for about 5 minutes before it cuts off and she has to redial and make the call again, absolute rubbish service.

I'd gladly pay extra for a phone service that would cut off my Mother in law after 5 mins.

[Mad Max]

Originally Posted by Mr K

I'd gladly pay extra for a phone service that would cut off my Mother in law after 5 mins.

[SnoopZ]

My phone line has had no dial tone for a month and I finally got around to getting it fixed today, apparently it was dead at the exchange so the engineer has run it through my broadband Hub5, as I never use the land line I don't mind as I plan to eventually cancel it.

[Itshim]

Originally Posted by esdxc37

I Retired from virgin in 2019.
In a meeting with a pretty senior manager from HQ he waxed lyrical about all the vm services and paid particular attention to the landline. He called it the golden money tree as it needed no maintenance and ran itself. he said this was never to be mentioned outside this room.
I think that says it all about the landline service they still charge £19.99 pm for.

Originally Posted by SnoopZ

I never use the land line I don't mind as I plan to eventually cancel it.

Good luck with that, being trying to do for the last three contract renewals, yes I know what Ben says but failed each time

[techguyone]

Originally Posted by Itshim

Good luck with that, being trying to do for the last three contract renewals, yes I know what Ben says but failed each time

It's easy enough, I did it, I went to a BB only (as I didn't want TV either)

[SnoopZ]

Originally Posted by Itshim

Good luck with that, being trying to do for the last three contract renewals, yes I know what Ben says but failed each time

I'm out of contract so it'll be easy, I plan to drop to broadband only.