Good deal from virgin phone but...
13-10-2006, 09:17
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#1
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cf.geek
Join Date: Mar 2004
Location: Prestbury SK10
Services: 200Mb,TV FH V6 and Phone
Posts: 714
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Good deal from virgin phone but...
I got a brochure from NTL yesterday telling me who wonderful the service is, amongst other things there is a cable user only offer for what it looks to be a good deal on virgin mobile, so I gave the number a call at 8:30am, and its 9am now and I am still holding, good job it is a 0800 number. I don''t think Mr Branson got everything right!
---------- Post added at 09:17 ---------- Previous post was at 09:00 ----------
Update: Finall got through at 9:10am
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13-10-2006, 10:29
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#2
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cf.mega poster
Join Date: Jun 2005
Location: Peterborough
Posts: 5,106
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Re: Good deal from virgin phone but...
As with most ventures Branson just wants the money to support the expansion of his airline.
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13-10-2006, 21:37
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#3
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cf.mega poster
Join Date: Sep 2005
Location: Peterborough
Services: Virgin Media XL
Broadband XL
Virgin Mobile
V+ installed!
and a happy Virgin Media customer
Posts: 2,560
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Re: Good deal from virgin phone but...
You could try ringing NTL:Telewest customer services and they put you through having validated your eligibility for the offer.
"As you're already subscribed to ntl:Telewest's Family pack you'll need to speak with ntl:Telewest Customer Sales on 0800 052 0543 to confirm you're eligible to qualify for the 4 for £40 offer. "
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16-10-2006, 21:11
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#4
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Inactive
Join Date: Jun 2003
Location: Leeds
Age: 62
Services: Don't have a clue any more.
Posts: 7,523
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Re: Good deal from virgin phone but...
I have been trying to get through all day with no luck
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16-10-2006, 22:54
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#5
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Inactive
Join Date: Jun 2003
Location: Swansea
Age: 44
Posts: 456
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Re: Good deal from virgin phone but...
I've passed quite a few people though to them over the last week or so - they were quite quiet initially, but I think its been such a popular offer they've been snowballed with the amount of enquiries in relation to it.
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17-10-2006, 02:35
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#6
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Inactive
Join Date: Aug 2006
Location: swansea
Age: 39
Services: 2 X V+
XL TV
XL BB
XL Telco
Posts: 1,703
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Re: Good deal from virgin phone but...
call queues have been huge the past week, id sugest signing up on the website, takes about 5 mins
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17-10-2006, 11:20
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#7
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Inactive
Join Date: Jun 2003
Location: Leeds
Age: 62
Services: Don't have a clue any more.
Posts: 7,523
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Re: Good deal from virgin phone but...
Well I have been trying again today and having no luck all I get is an engaged tone or told to try later, the thing is I want to ask a few questions before I sign up and you can't do that on the web site
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17-10-2006, 13:53
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#8
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Inactive
Join Date: Jun 2003
Location: Leeds
Age: 62
Services: Don't have a clue any more.
Posts: 7,523
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Re: Good deal from virgin phone but...
Anyone know a easy way round the queues? I still can not get through
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17-10-2006, 14:12
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#9
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Inactive
Join Date: Mar 2006
Location: Luton
Age: 46
Services: 5mb 3 mobile broadband, sky, freeview
Posts: 3,007
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Re: Good deal from virgin phone but...
what phone number are you trying? the general virgin no - 0845 6000 789 ? there must be some more phone numbers on the internet somewhere...?
---------- Post added at 14:12 ---------- Previous post was at 14:10 ----------
http://www.virginmobile.com/vm/contactUs.do or If you'd like to become a customer just call 0845 6000 070
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17-10-2006, 14:19
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#10
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Bah Humbug!!
Join Date: Feb 2004
Location: Glasgow
Age: 43
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 13,876
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Re: Good deal from virgin phone but...
Call NTL first and they will put you through.
__________________
AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
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17-10-2006, 14:19
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#11
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Inactive
Join Date: Jun 2003
Location: Leeds
Age: 62
Services: Don't have a clue any more.
Posts: 7,523
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Re: Good deal from virgin phone but...
I am using the free phone number that came with the crud from NTL
Thanks Darth I will try that
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17-10-2006, 18:51
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#12
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Inactive
Join Date: Jun 2003
Location: Belfast
Age: 48
Posts: 1,344
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Re: Good deal from virgin phone but...
From what I have heard they are now using call back forms due to the high call volumes so if you try once more customer care should be able to arrange a wee call back for you, save you keeping trying.
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17-10-2006, 20:48
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#13
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Inactive
Join Date: Jun 2003
Location: Swansea
Age: 44
Posts: 456
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Re: Good deal from virgin phone but...
Quote:
Originally Posted by Fingy
From what I have heard they are now using call back forms due to the high call volumes so if you try once more customer care should be able to arrange a wee call back for you, save you keeping trying.
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Errrm, don't know of any call back logging/forms. Indeed I've been redirecting people to the website instead.
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17-10-2006, 21:24
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#14
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Inactive
Join Date: Jun 2003
Location: Belfast
Age: 48
Posts: 1,344
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Re: Good deal from virgin phone but...
Quote:
Originally Posted by opelfruitcase
Errrm, don't know of any call back logging/forms. Indeed I've been redirecting people to the website instead.
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Well its true, perhaps you just haven't been informed as yet.
If you want more info on it PM me.
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17-10-2006, 21:25
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#15
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Bah Humbug!!
Join Date: Feb 2004
Location: Glasgow
Age: 43
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 13,876
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Re: Good deal from virgin phone but...
I was told the only way to get on the offer was to be passed from cust service to Virgin.
__________________
AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
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