Cancellation and equipment return

[Chrysalis]

What is supposed to happen here, it seems if I understand right I only have 30 days to return equipment after cancellation, but so far I have received nothing to help me return it.

I did keep the original box it arrived in, but thats quite a big box, and I am not sure if I am supposed to use specific packaging, or someone comes to collect, do they pay for return, which equipment do I need to return, do they care about cables? None of it explained and I dont want have to navigate their support channels which are a pain.

[SnoopZ]

This will sort you out.

Which equipment needs to be returned
https://www.virginmedia.com/help/ret...7-5a138a408750

Request return form
https://www.virginmedia.com/help/vir...t-returns-pack

[Chrysalis]

Thank you.

[Chrysalis]

They sent me an email now, I guess they was waiting for the termination date.

It is hard for me to get to a yodel store spot, though, they used to pick this stuff up from door so I dont know if its possible to get them to do a pickup either by courier or engineer, otherwise will have to ask a family member.

Just noticed says this, it say this on top of the yodel store spots, so is a bit confusing.

As well as sending you our returns packaging, we also have a doorstep collection team out and about in some areas. They can help make your returns even easier. We're working with Contact Engine to arrange a collection from your home, so please keep an eye out for a text, email or call from them. This way you won't even have to leave your house to return our kit.

I will wait for the return packaging to arrive first.

[Rillington]

When I left VM I returned it to an O2 shop. They gave me a receipt as proof that I had returned it.

That said, this was for a Tivo box and I didn't have to return it but I didn't want it to end up in the bin and they were happy to take it off my hands.

The last time I had to return anything (2/3 years ago) a VM agent collected it from my house.