12-04-2021, 15:23
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#1
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cf.addict
Join Date: Nov 2010
Location: North West
Services: Ultimate Volt
Posts: 168
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5g question
I have my own 5g compatible phone, an oomph 15GB monthly sim plan and I have a strong 5g signal in my area. How come then, I can only pick up 4g?I assume 5g on Virgin is not an extra and as far as I know, all sims are 5g ready?
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12-04-2021, 15:30
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#2
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Trollsplatter
Cable Forum Team
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Re: 5g question
From https://www.virginmedia.com/mobile/5g#getitm
Quote:
If you’ve already got an eligible mobile plan with us, we’ll upgrade you to 5G at no extra cost, as soon as it’s available. All you’ll need is a 5G-ready device you bought from us.
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“You bought from us” is a bit ominous.... did you get your phone from Virgin? It sounds like they’re giving themselves an “out”.
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12-04-2021, 15:45
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#3
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cf.addict
Join Date: Nov 2010
Location: North West
Services: Ultimate Volt
Posts: 168
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Re: 5g question
Thanks for the quick reply, Chris.
Ah, no, I didn't buy it from Virgin. But in the link you posted, it states this" Meet 5G – our next-generation mobile experience, all yours when you grab a 5G phone or 5G-ready SIM".
All sims are 5g ready according to CS, so I should be able to get it.
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12-04-2021, 15:50
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#4
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 68
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Re: 5g question
Quote:
Originally Posted by trublue
Thanks for the quick reply, Chris.
Ah, no, I didn't buy it from Virgin. But in the link you posted, it states this" Meet 5G – our next-generation mobile experience, all yours when you grab a 5G phone or 5G-ready SIM".
All sims are 5g ready according to CS, so I should be able to get it.
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Can you get it in your ares though?
https://www.virginmedia.com/mobile/5g#getitm
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12-04-2021, 16:07
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#5
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cf.addict
Join Date: Nov 2010
Location: North West
Services: Ultimate Volt
Posts: 168
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Re: 5g question
Yes,well I think so.After entering my postcode it opens up with 4g highlighted,if I move down to 5G it's a smaller area but within where I live.It says,good indoors and outdoors.
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12-04-2021, 18:30
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#6
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Sad Doig Fan!
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Re: 5g question
Quote:
Originally Posted by trublue
Yes,well I think so.After entering my postcode it opens up with 4g highlighted,if I move down to 5G it's a smaller area but within where I live.It says,good indoors and outdoors.
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Have you done this?
Quote:
Already with us? Go to My Virgin Media to see if 5G is in your area and how to upgrade
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12-04-2021, 18:44
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#7
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laeva recumbens anguis
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Re: 5g question
How long have you had your sim?
Might be worth checking it’s "5G ready".
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12-04-2021, 21:05
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#8
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cf.addict
Join Date: Nov 2010
Location: North West
Services: Ultimate Volt
Posts: 168
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Re: 5g question
Thanks, guys. I have had the sim for a couple of years but recently changed it because it was faulty. I asked if the new sim was 5g and was told, all sims are 5g compatible.
I followed that link pip08456, it just took me round in circles.
I have since phoned CS, but sorry to say, I found it hard to understand what she was saying. The funny thing is when I check using my postcode it says 5G is available, but the list of all the cities and towns that can get it does not mention my home town, Blackburn.
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13-04-2021, 07:11
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#9
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: 5g question
Quote:
Originally Posted by trublue
Thanks, guys. I have had the sim for a couple of years but recently changed it because it was faulty. I asked if the new sim was 5g and was told, all sims are 5g compatible.
I followed that link pip08456, it just took me round in circles.
I have since phoned CS, but sorry to say, I found it hard to understand what she was saying. The funny thing is when I check using my postcode it says 5G is available, but the list of all the cities and towns that can get it does not mention my home town, Blackburn.
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Your probs still on the EE 4G network and not the vodafone 5g.
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13-04-2021, 10:06
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#10
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cf.addict
Join Date: Nov 2010
Location: North West
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Re: 5g question
Ah right,that's a bummer.Thanks jb66
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13-04-2021, 10:52
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#11
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
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Posts: 17,929
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Re: 5g question
Quote:
Originally Posted by trublue
Thanks, guys. I have had the sim for a couple of years but recently changed it because it was faulty. I asked if the new sim was 5g and was told, all sims are 5g compatible.
I followed that link pip08456, it just took me round in circles.
I have since phoned CS, but sorry to say, I found it hard to understand what she was saying. The funny thing is when I check using my postcode it says 5G is available, but the list of all the cities and towns that can get it does not mention my home town, Blackburn.
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If you log into the Your Account site and use the 'Coverage checker' link, it'll go to the right one for the radio network you're on.
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13-04-2021, 11:17
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#12
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
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Posts: 11,694
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Re: 5g question
Quote:
Originally Posted by BenMcr
If you log into the Your Account site and use the 'Coverage checker' link, it'll go to the right one for the radio network you're on.
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You mean here Ben?
Quote:
Already with us? Go to My Virgin Media to see if 5G is in your area and how to upgrade
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13-04-2021, 11:41
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#13
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cf.addict
Join Date: Nov 2010
Location: North West
Services: Ultimate Volt
Posts: 168
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Re: 5g question
Quote:
Originally Posted by BenMcr
If you log into the Your Account site and use the 'Coverage checker' link, it'll go to the right one for the radio network you're on.
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Thanks, Ben,as I mentioned earlier,the checker does open highlighting 4g,but it allows you to move down to 5g which also shows available.No biggie,I will wait until it fully arrives in my area.
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13-04-2021, 11:42
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#14
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
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Re: 5g question
Quote:
Originally Posted by pip08456
You mean here Ben?
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I mean the link in the image for the mobile number in question.
If your SIM is on the EE radio network you'll get a checker page which starts with
Quote:
Check your signal strength
Search by postcode or place, and check if you are well covered by 4G, 3G and 2G.
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If you're on the Vodafone radio network it says
Quote:
Our next-generation 5G mobile experience has you covered
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Last edited by BenMcr; 13-04-2021 at 12:05.
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13-04-2021, 11:44
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#15
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: 5g question
Quote:
Originally Posted by trublue
Thanks, Ben,as I mentioned earlier,the checker does open highlighting 4g,but it allows you to move down to 5g which also shows available.No biggie,I will wait until it fully arrives in my area.
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Did you use the Mobile account coverage checker link, or the link posted by pip08456?
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