24-02-2023, 18:40
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#1
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,278
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Password
Any idea how I can confirm my password , asked for it when I called retentions. Got around that ,however it must have been created 15 years ago. Everytime I call am asked , as I can not recall it how could I do a reset?
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No point in being pessimistic. You know it won`t work.
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24-02-2023, 19:46
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#2
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,268
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Re: Password
Maybe this will help, it requires you not to enter a password then you get a human they should be able to send a password reminder through the post or reset over phone that link says.
https://community.virginmedia.com/t5...891866#M170505
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PSN: Snoopzster
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24-02-2023, 20:15
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#3
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cf.mega poster
Join Date: Oct 2009
Posts: 2,065
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Re: Password
… or change it in MyVirginMedia.
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24-02-2023, 21:52
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#4
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cf.addict
Join Date: Dec 2008
Posts: 176
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Re: Password
Hi Itshim
VM have recently updated My Virgin Media and you should be able to update it by logging in there.
When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit
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26-02-2023, 14:01
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#5
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,278
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Re: Password
Quote:
Originally Posted by newapollo
Hi Itshim
VM have recently updated My Virgin Media and you should be able to update it by logging in there.
When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit
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Confused seems to say it will change password to e mail ? That works fine , tried to use it with agent 2,3,5 letters but it didn't work ,as I said don't take a lot to confuse me
__________________
No point in being pessimistic. You know it won`t work.
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26-02-2023, 14:19
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#6
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,268
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Re: Password
Quote:
Originally Posted by Itshim
Confused seems to say it will change password to e mail ? That works fine , tried to use it with agent 2,3,5 letters but it didn't work ,as I said don't take a lot to confuse me
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It clearly says Telephone Security details, I've just looked.
Maybe you didn't scroll down to the bottom of the list?
Quote:
Memorable word
We'll ask for this when you call us so we can confirm your identity
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__________________
PSN: Snoopzster
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26-02-2023, 19:01
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#7
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,278
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Re: Password
Quote:
Originally Posted by SnoopZ
It clearly says Telephone Security details, I've just looked.
Maybe you didn't scroll down to the bottom of the list?
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So what you mean given it a go
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