Problem obtaining ip address
04-09-2009, 15:54
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#1
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Inactive
Join Date: Nov 2008
Posts: 10
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Problem obtaining ip address
Hi all,
I recently upgraded to the VM 50mg service, router and modem is now a black shinny jobbie, everything is perfect with the exception of my psp and ps3, for some reason the intermitantly keep dropping offline so i check it by doing a connection test on the ps3 it fails at obtaining ip address, it simply says FAILED, and when i do the connection test on the psp it says communication with the server failed . A DNS error has occured (80410402) ....However, it does not do this all the time, sometimes you can switch on and they will both work wireless no problem. My ps3 works great wired.
Before the new 50mg I had a 20meg and that had no problems wireless with PS3 and PSP
So im at a bit of a loss and would appreciate any thoughts or idea's
Thanks
Morpheus
xx
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05-09-2009, 18:50
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#2
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Inactive
Join Date: Nov 2008
Posts: 10
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Re: Problem obtaining ip address
Gutted, no one can assist...Boo Hooo
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05-09-2009, 19:23
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#3
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step on my trip
Join Date: Jul 2003
Posts: 3,715
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Re: Problem obtaining ip address
That's a router issue, not a service speed related issue. First step is to ensure all devices are using the same wireless channel, preferably one that isn't chockablock with other networks. Has your router changed recently? Or had any config changes?
__________________
If one does not understand a person, one tends to regard him as a fool
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05-09-2009, 20:15
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#4
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Inactive
Join Date: Nov 2008
Posts: 10
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Re: Problem obtaining ip address
Hi Bender thanks for the reply, i have everything on the same channel and i have done nothing different other than upgraded from the 20mg to 50mg. Im at a total loss as sometimes it works fine but for most of the time i get nothing unless wired
Morph
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05-09-2009, 20:17
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#5
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Re: Problem obtaining ip address
Quote:
Originally Posted by Morpheus1972
Hi Bender thanks for the reply, i have everything on the same channel and i have done nothing different other than upgraded from the 20mg to 50mg. Im at a total loss as sometimes it works fine but for most of the time i get nothing unless wired
Morph
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Which router do you have?
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05-09-2009, 20:29
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#6
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step on my trip
Join Date: Jul 2003
Posts: 3,715
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Re: Problem obtaining ip address
now they are all on the same channel, how good is the signal between the devices and the router?
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If one does not understand a person, one tends to regard him as a fool
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05-09-2009, 20:43
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#7
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Inactive
Join Date: Nov 2008
Posts: 10
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Re: Problem obtaining ip address
100% signal strength, the router is Netgear wireless N router WNR2000
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05-09-2009, 20:50
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#8
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Permanently Banned
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Re: Problem obtaining ip address
Quote:
Originally Posted by Morpheus1972
100% signal strength, the router is Netgear wireless N router WNR2000
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If you are having connection issues with the router then you will need to call the 50Mb support line so they can resolve this issue for you.
50Mb support line number.
0800 052 0431
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05-09-2009, 20:55
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#9
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Inactive
Join Date: Nov 2008
Posts: 10
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Re: Problem obtaining ip address
thanks ill give them a call and see what happens, just as a longshot i noticed in ps3 forums they mention setup of DMZ ip address aint got a clue what it means..lol
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05-09-2009, 20:56
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#10
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Permanently Banned
Join Date: Jan 2009
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Posts: 20,915
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Re: Problem obtaining ip address
Quote:
Originally Posted by Morpheus1972
thanks ill give them a call and see what happens, just as a longshot i noticed in ps3 forums they mention setup of DMZ ip address aint got a clue what it means..lol
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I am not sure who you will get on the 50Mb line at the moment, if not happy with who answers wait till after 0800 on Monday morning.
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05-09-2009, 21:08
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#11
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Inactive
Join Date: Nov 2008
Posts: 10
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Re: Problem obtaining ip address
What an interesting conversation, I found it hard to understand and if im not mistaken i was talking to an asian lady who by the sound if it was reading for a set of pre written questions/answers.... and after a few minutes she adviced that the problem was clearly with my PS3 and not VM...........................Hummmm !!!!
Think i will keep reasearching until i find the solution. Thanks folks for your assistance and taking time to write back.
Morph
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05-09-2009, 21:16
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#12
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Problem obtaining ip address
Quote:
Originally Posted by Morpheus1972
What an interesting conversation, I found it hard to understand and if im not mistaken i was talking to an asian lady who by the sound if it was reading for a set of pre written questions/answers.... and after a few minutes she adviced that the problem was clearly with my PS3 and not VM...........................Hummmm !!!!
Think i will keep reasearching until i find the solution. Thanks folks for your assistance and taking time to write back.
Morph
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As I said above call on Monday after 0800.
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05-09-2009, 21:20
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#13
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Inactive
Join Date: Nov 2008
Posts: 10
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Re: Problem obtaining ip address
thoughts exactly the same..lol...thanks again for your help
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