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Other ways to pay
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Old 28-09-2022, 16:59   #1
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Other ways to pay

Virgin mobile closed my account yesterday with the number port and it so happened it was my billing date so I assumed I was paid up and cancelled my Direct Debit.

Today I got another bill showing I was actually paying in arrears.

I called to find a way of paying the final bill only to be told the only way is to give card details. Bare in mind this is an Indian call centre and they would need the 16 digit number expiry and CVV. Enough info to fleece me totally.
I said there is no way I am giving them details. They insisted they do not save the details. I said for all I know you could be sat there with a pen and paper.

I made sure they put a note on my account that I want to pay the bill but they are not offering me a way I can pay it securely. It is only 6 but no way am I risking it. Will see what happens

Question is is there another securer option like a sort code and bank account I can make a direct payment too?
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Old 28-09-2022, 17:11   #2
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Re: Other ways to pay

Is this any help, scroll down?

https://www.virginmedia.com/help/bil...nExternal=true
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Old 28-09-2022, 17:17   #3
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Re: Other ways to pay

Cheers that is only allowing me access to VMedia site and cable bill.

I think when the DD fails I might be able to get a paper bill and their bank details should be on that hopefully
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Old 28-09-2022, 17:35   #4
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Re: Other ways to pay

Have you not got something like Revolut which lets you create a once only CC/debit card, if not why not they're great?
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Old 28-09-2022, 17:38   #5
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Re: Other ways to pay

They all need photo ID
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Old 28-09-2022, 17:42   #6
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Re: Other ways to pay

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Originally Posted by Jaymoss View Post
They all need photo ID
Damn understandable.

If only you could use Paypal.
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Old 28-09-2022, 17:51   #7
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Re: Other ways to pay

I have sent the CEO an email asking for bank details hahaha when in doubt go to the top hahahaha
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Old 28-09-2022, 22:19   #8
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Re: Other ways to pay

Could you not set the direct debit up again?
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Old 28-09-2022, 22:47   #9
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Re: Other ways to pay

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Originally Posted by GrimUpNorth View Post
Could you not set the direct debit up again?
Not given the option due to the account being closed and this a final bill. Ideally that would have been good
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Old 29-09-2022, 18:27   #10
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Re: Other ways to pay

Virgin media shop ?
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Old 29-09-2022, 19:00   #11
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Re: Other ways to pay

I called collections and there was a adjustment meaning I did not owe what I thought and they wrote off the little bit left
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Old 29-09-2022, 19:17   #12
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Re: Other ways to pay

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Originally Posted by Jaymoss View Post
I called collections and there was a adjustment meaning I did not owe what I thought and they wrote off the little bit left
Good news.
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