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VM staff normally respond within a day or two. They should be able to look in to the issue. I've generally found them to be quite helpful on there (although it can take a while if you're back and forth with questions and answers to the questions).
Which team did you use to change the package? I would try the thinking of leaving us team when they open up again in the morning they're always the best I have found.
Services: VM M350 with Superhub4 (modem mode) > Anytime Chatter > No TV
Posts: 2,081
Re: VM can't seem to get my contract right!
I have a resolution!
not through Cs or even Retentions (although I did get a cracking new deal from them)
I got resolution through VM forums from a VM staff member there.
Kinda hard to figure Vm's adamant refusal to credit me back the money they overcharged me, but persistence paid off.