Price rises this year.

[Chrysalis]

O2 Bill is £14, O2 decided to not freeze the price for new customers like what VM did, was £12 prior to May.

Still £2 is much better than it would have been if VM imposed their increase.

[Itshim]

Originally Posted by Taf

Up 22% for me. With an odd entry stating that I changed our package recently. I didn't! The only contact I have had with VM in the last months was to ask them to reattach their cable to the outside wall.

Now they are not answering their phonelines!

Mine also talks of change of package ,I havent

[nialli]

Originally Posted by nialli

I'm out of contract next month so I rang this morning to see what they could offer me. Got through to UK Retentions in two rings at 8.15am. Helpful guy told me the full price for Volt then offered me 18 months for £75/m, cheaper than my current deal. I accepted. I know there is likely be a price rise next spring but I've now got the lowest price I've had for my services in 25 years so I'll swallow that.
Seriously looked at Sky Stream but to match the services we currently get that came in at unaffordable £145/m for similar bundle with dribble-speed broadband.

Three weeks on and I'm a Sky customer. Why the change of heart? Quite simple - Virgin never sent me any documents detailing the price I agreed with Retentions, and when I rang after two weeks to check what my next bill would be I found that there was no record of the deal. Worse, they couldn't match the price I had been given and told me the best they could do was £95/m.
I rang Sky, got a deal for £65/m for a pair of Sky Stream pucks, Sky Entertainment, Sports, Cinema, 68Mb broadband etc. The pucks were in, up and running the next day, the broadband installation will take another week.
Yesterday a lady from Virgin rang to confirm we wanted to transfer our phone number to Sky. She then offered me all our existing Virgin services for £55/m. I told her what had previously happened and how I felt I could no longer trust Virgin Media offers made over the phone. If they could offer a price like that, why was I told they couldn't and it would be £95/m?
So I'm now a happy Sky customer. It may turn sour and I might return to Virgin at some point but the way I feel about the company right now, I seriously doubt it.

[Jaymoss]

Originally Posted by nialli

Three weeks on and I'm a Sky customer. Why the change of heart? Quite simple - Virgin never sent me any documents detailing the price I agreed with Retentions, and when I rang after two weeks to check what my next bill would be I found that there was no record of the deal. Worse, they couldn't match the price I had been given and told me the best they could do was £95/m.
I rang Sky, got a deal for £65/m for a pair of Sky Stream pucks, Sky Entertainment, Sports, Cinema, 68Mb broadband etc. The pucks were in, up and running the next day, the broadband installation will take another week.
Yesterday a lady from Virgin rang to confirm we wanted to transfer our phone number to Sky. She then offered me all our existing Virgin services for £55/m. I told her what had previously happened and how I felt I could no longer trust Virgin Media offers made over the phone. If they could offer a price like that, why was I told they couldn't and it would be £95/m?
So I'm now a happy Sky customer. It may turn sour and I might return to Virgin at some point but the way I feel about the company right now, I seriously doubt it.

There is retentions then there is real retentions. First call can only offer you so much so always put your 30days notice in and wait for the call. I hate it, I hate the policy I hate how unfair it is and I hate how Virgin have treated their customers since they bought out all the old cable. Alas there has never been any broadband better but not with FTTP rolling out more and more the choices are getting better. As soon as FTTP is here and I am out of contract I am offsky and good riddance to VM

[Peter729]

Originally Posted by nialli

Three weeks on and I'm a Sky customer. Why the change of heart? Quite simple - Virgin never sent me any documents detailing the price I agreed with Retentions, and when I rang after two weeks to check what my next bill would be I found that there was no record of the deal. Worse, they couldn't match the price I had been given and told me the best they could do was £95/m.
I rang Sky, got a deal for £65/m for a pair of Sky Stream pucks, Sky Entertainment, Sports, Cinema, 68Mb broadband etc. The pucks were in, up and running the next day, the broadband installation will take another week.
Yesterday a lady from Virgin rang to confirm we wanted to transfer our phone number to Sky. She then offered me all our existing Virgin services for £55/m. I told her what had previously happened and how I felt I could no longer trust Virgin Media offers made over the phone. If they could offer a price like that, why was I told they couldn't and it would be £95/m?
So I'm now a happy Sky customer. It may turn sour and I might return to Virgin at some point but the way I feel about the company right now, I seriously doubt it.

Virigin have transformed themselves into a very strange company, they have good products but the people led services that support those products are awful.

[wildfruit]

Originally Posted by Mythica

How on earth do you get Ultimate Volt for £29.37?

When I last recontracted I rang up and only asked for new customer price. I was offered it for less. Then I thought I’ll be cheeky and ask about Xbox for new customers. Couldn’t have an Xbox but was offered bill credit monthly extra. Then when I got price rise letter I rang up to say I didn’t want to pay it. No hassles given it straight away. The price rise seems not to have been applied to my account in any case.

[crossbow1956]

i understand that virginmedia are offering rolling contracts now so customers can cancel when they like so if you don't like how much the price is going up then cancel !

Havent they done that for a long time - at higher prices to start with ?

( Actually, I think that may have been mobile )

[crossbow1956]

Originally Posted by Paul

Havent they done that for a long time - at higher prices to start with ?

( Actually, I think that may have been mobile )

yes you may be correct . but i think it is a good idea my contract ends July 14 i will phone them see what they offer me if i am not happy with the offer them it will be sky / talk talk for my bb / phone package .

[Peter729]

https://www.virginmedia.com/broadband/rolling-contract

Rolling contracts are expensive, now there's a suprise


Due to the £45 rolling contract fee, you’ll pay more for the initial set up than you would on a fixed term broadband deal, regardless of whether you choose a broadband only or a broadband and phone rolling contract

[RobboEdin]

Of course rolling contracts are more expensive. There’s no commitment to staying for a period of time.

[Joedm45]

Originally Posted by crossbow1956

yes you may be correct . but i think it is a good idea my contract ends July 14 i will phone them see what they offer me if i am not happy with the offer them it will be sky / talk talk for my bb / phone package .

Mine is mid July too.

Don't forget to phone 30 days before (the next week or so) to avoid that incomprehensable partial bill that is always tricky to see if you've been correctly charged

[Peter729]

Originally Posted by RobboEdin

Of course rolling contracts are more expensive. There’s no commitment to staying for a period of time.

That is, of course, true but what is the benefit of a termed contract for the customer when the price isn’t fixed for the contract term!!

[Taf]

Originally Posted by Taf

Up 22% for me. With an odd entry stating that I changed our package recently. I didn't! The only contact I have had with VM in the last months was to ask them to reattach their cable to the outside wall.

Now they are not answering their phonelines!

I still haven't managed to talk to anyone at VM!

[RobboEdin]

Originally Posted by Peter729

That is, of course, true but what is the benefit of a termed contract for the customer when the price isn’t fixed for the contract term!!

It depends on whether the cumulative cost over a particular time period is higher or lower, including the price increase which will be applicable (and likely higher) for the rolling contract.