Price rises this year.

[nialli]

If you have Virgin fibre, OpenReach don’t see you as a priority for their fibre

[GrimUpNorth]

Originally Posted by Hugh

I had registered with Openreach, asking to be informed when their fibre was being installed (as it wasn't even planned when I last checked).

Received an email today letting me know my address was now in the planning cycle, but no further details, so I went on to the website and checked - let's put it this way, the outcome was underwhelming ....

Must be Openreach email day. I got an update email from them today too, and they now tell me we've changed from now to Dec 2026 to they've reviewed their plans and they currently can't deliver full fibre to our address. They add that circumstances change and they hope this is just a temporary setback and they can bring our address back into their future build plans.

[HughA]

I too have just had an Openreach e-mail telling me that they are now not going to be able to provide FTTP to my address. Fortunately Lit Fibre has recently become available so I will have an alternative to Virgin when my contract expires. I guess Openreach think it's not worth being in a 3 horse race!

[Itshim]

Originally Posted by HughA

I too have just had an Openreach e-mail telling me that they are now not going to be able to provide FTTP to my address. Fortunately Lit Fibre has recently become available so I will have an alternative to Virgin when my contract expires. I guess Openreach think it's not worth being in a 3 horse race!

The question if true what do they know , or do virgin customers just scare them.

[Gavin-D]

Confused

VM are quoting £902.80 for an Early Disconnection Fee, my contract started before April this year yet the website states "If your current contract with us started prior to 2 April 2023, we currently cap the amount of the Early Disconnection Fee so that you will pay no more than £288 (includes VAT)."

So which is it? I have TV, Internet and phone

---------- Post added at 20:03 ---------- Previous post was at 19:56 ----------

Never mind, they've admitted they got it wrong and it is £288

[Mr K]

Originally Posted by Gavin-D

Confused

VM are quoting £902.80 for an Early Disconnection Fee, my contract started before April this year yet the website states "If your current contract with us started prior to 2 April 2023, we currently cap the amount of the Early Disconnection Fee so that you will pay no more than £288 (includes VAT)."

So which is it? I have TV, Internet and phone

---------- Post added at 20:03 ---------- Previous post was at 19:56 ----------

Never mind, they've admitted they got it wrong and it is £288

Still a rip off if you've been a cable customer for years. Under the post April rules, some could face >£1k in disconnection fees. Doesn't cost that much for someone to click a mouse. If only Ofcom weren't useless.

[RobboEdin]

…but it’s not about clicking a mouse; it’s about breaking a contract.

[Mr K]

Originally Posted by RobboEdin

…but it’s not about clicking a mouse; it’s about breaking a contract.

Mid contract price rises are breaking a contract. The regulator, if it does its job, should stop that otherwise it existence is pointless.

[Jaymoss]

Originally Posted by Mr K

Mid contract price rises are breaking a contract. The regulator, if it does its job, should stop that otherwise it existence is pointless.

not if they are contracted in

[Chrysalis]

Originally Posted by Mr K

Mid contract price rises are breaking a contract. The regulator, if it does its job, should stop that otherwise it existence is pointless.

The VM standard contract is scary, not only does it allow price changes, but it allows VM to void the contract it essentially has a clause that the contract can be changed by VM whenever they want.

As you said the regulator should never have allowed these contracts to be given out in their current form. They one sided contracts, the customer has a penalty if they leave early, but VM can just rip it up.

[nialli]

Originally Posted by Chrysalis

The VM standard contract is scary, not only does it allow price changes, but it allows VM to void the contract it essentially has a clause that the contract can be changed by VM whenever they want.

As you said the regulator should never have allowed these contracts to be given out in their current form. They one sided contracts, the customer has a penalty if they leave early, but VM can just rip it up.

Are there any "fair" contracts from telecoms companies? Are BT or Sky any better? Genuine question. VM seem to be going out of their way in 2023 to screw customers right royal and proper these days.

[Chrysalis]

Originally Posted by nialli

Are there any "fair" contracts from telecoms companies? Are BT or Sky any better? Genuine question. VM seem to be going out of their way in 2023 to screw customers right royal and proper these days.

Probably all similar.

[crossbow1956]

Having looked around at ISP contracts thay are all the same virgin media are just falling in line with other ISP T&Cs as customers we have little or no room for complaints we just have to accept any price rise or change in T&Cs it is just the way things are now !

[Peter729]

What is the benefit, for the customer, of entering into a termed (18/24 month) if it doesn’t fix the price.

VM could offer you a monthly rolling contract, you would still be bound by the same performance T&Cs.

The answer is a termed contract provides a secure revenue stream for VM and the company is, of course, valued of its secured and potential future revenues.

[nialli]

Originally Posted by Peter729

What is the benefit, for the customer, of entering into a termed (18/24 month) if it doesn’t fix the price.

VM could offer you a monthly rolling contract, you would still be bound by the same performance T&Cs.

The answer is a termed contract provides a secure revenue stream for VM and the company is, of course, valued of its secured and potential future revenues.

I think it was OFCOM who introduced the 18/24 month contract terms - didn’t they all used to be 12 months? They probably did it for the telcos and didn’t give any thought as to how it would impact customers.
The only broadband I’ve been offered on a twelve month term is from NOW