TiVo General TiVo Discussion Part 2 - Page 97

Manster62 · 14-04-2011, 15:41

Quote:

Originally Posted by friely

I just got my online confirmation, didn't get the 26th(my day off) as was stated in the order from Tuesday.So just phoned and now have this Monday 18th which is great as its my day off next week .

You're very lucky - I'm having a terrible time and it seems I'm going to have to wait three weeks.

Hambone88 · 14-04-2011, 15:44

Quote:

Originally Posted by Digital Fanatic

When you say FREE, are you talking about the relocation or monthly fee?

Relocation
If i kept it as a forth box would i get
charged for it as an extra box.

Strangerstill · 14-04-2011, 15:48

DF/Ben, I received this today-

Great news!

We're delighted that you've decided to join the TV revolution by upgrading your TV to the next-generation Virgin Media TV, powered by TiVo. Your TiVo activation fee and new monthly charges will appear on your next bill.

We'll be in touch again soon to confirm everything in a letter, but in the meantime, and if you need any help along the way, give us a call on 0845 454 1111 or for free on 150 from your Virgin Media phone.

So what happens next?
We're sending one of our technicians round on <date> between <time slot> to install your TiVo box. It should only take about two hours to get all the equipment up and running.

By taking a TiVo box, a new 12-month contract applies to your TV service (we’ll send it out in the post).

If you decide to change your mind within the first seven working days from the day after you sign up, simply fill in and return the 'Right to Cancel' form tucked away with your letter coming in the post and you can return to the way things were before (unless the service has been installed).

Your new TiVo service is covered by our 28-day money back guarantee, so it you're not entirely satisfied with it, just give us a call. Not that we think you'll want to, of course.

We hope you'll carry on enjoying all the benefits of being a Virgin Media customer and we can't wait to look after you again this year.

Kind regards,

The Virgin Media Team

Notice no actual date or time, is this a mistake? thanks.

Digital Fanatic · 14-04-2011, 15:52

Quote:

Originally Posted by Hambone88

Relocation
If i kept it as a forth box would i get
charged for it as an extra box.

relocation would be free, so long as it's on the workorder. yes a monthly charge would apply.

---------- Post added at 15:52 ---------- Previous post was at 15:51 ----------

I have to log off now, so I've asked other staffers to help if they can, especially around the order emails.

johnasimmons · 14-04-2011, 15:53

DF, are emails still being sent out?

scaseman · 14-04-2011, 16:01

I was offered Wednesday the 27th April 8am - 1pm which was not either of my choices. Rang up have now got Tuesday the 19th April 1pm - 6pm. Which is earlier than any slots offered on the online ordering system.

royaltiger · 14-04-2011, 16:18

Quote:

Originally Posted by johnasimmons

DF, are emails still being sent out?

I should hope so as another who has not heard anything bar one email from pre reg in December 1st

cozmic1988 · 14-04-2011, 16:32

Quote:

Originally Posted by Manster62

You're very lucky - I'm having a terrible time and it seems I'm going to have to wait three weeks.

You're lucky getting three weeks. I've just been told 12th May. That's a month!!!

Gunslinger · 14-04-2011, 16:41

Just had my confirmation email, having ordered online on Tuesday.

As we needed to keep the Easter/Bank Holiday period completely clear, I had requested 9 May install date. (After all it's only a TV box, what's another couple of weeks - some people do have a life!). Also the immediate panic and rush might have died down, and the techs hopefully got more experienced at doing the installs, but we still avoid the £40 install fee.

Annoyingly, the date of the install came back as 30 April, which we definitely can't do. What is the point of giving customers a date EARLIER than the one they requested?

(Have subsequently telephoned in and changed to 10th May. Apparently if your requested date is not available, the system automatically schedules in the first available 'free' slot).

Also then mysteriously received an email (in my spam folder) from 'Virgin Media Entertainment' saying "You're in! Your new premium TV channels are on their way" - what is that all about, we already have the Sky Sports / Movies HD selection, and nothing has been changed?

OLDGOLD · 14-04-2011, 16:49

Quote:

Originally Posted by Gunslinger

Just had my confirmation email, having ordered online on Tuesday.

As we needed to keep the Easter/Bank Holiday period completely clear, I had requested 9 May install date. (After all it's only a TV box, what's another couple of weeks - some people do have a life!). Also the immediate panic and rush might have died down, and the techs hopefully got more experienced at doing the installs, but we still avoid the £40 install fee.

Annoyingly, the date of the install came back as 30 April, which we definitely can't do. What is the point of giving customers a date EARLIER than the one they requested?

(Have subsequently telephoned in and changed to 10th May. Apparently if your requested date is not available, the system automatically schedules in the first available 'free' slot).

Also then mysteriously received an email (in my spam folder) from 'Virgin Media Entertainment' saying "You're in! Your new premium TV channels are on their way" - what is that all about, we already have the Sky Sports / Movies HD selection, and nothing has been changed?

Hi Gunslinger. What time on Tuesday did you order?

Thanks.

denphone · 14-04-2011, 16:51

Quote:

Originally Posted by cozmic1988

You're lucky getting three weeks. I've just been told 12th May. That's a month!!!

My date for install is next week on the 20th of April so l must have been quite lucky with date.

cozmic1988 · 14-04-2011, 16:56

Quote:

Originally Posted by denphone

My date for install is next week on the 20th of April so l must have been quite lucky with date.

I guess Brighton's really into TiVo, lol. Can't believe I've got to wait another month. Was all set to have it next week!

warrenb · 14-04-2011, 16:58

I am guessing that most VIP people got the phone number to call, probably to discuss box swaps etc and everybody else got the Online booking form.

bbxxl · 14-04-2011, 17:01

This is a looooong thread. Is there anyone able to summarise the main pints of what has been discussed to save others having to read through the whole thread? And possibly make a sticky post?

windy · 14-04-2011, 17:03

Quote:

Originally Posted by denphone

My date for install is next week on the 20th of April so l must have been quite lucky with date.

My install in on the 19th april between 1pm-6pm.