TiVo General TiVo Discussion Part 2 - Page 91

HandsOfBlue · 14-04-2011, 07:28

Those on the VIP packages should already have 2 boxes, so there shouldn't be an extra charge to keep the V+ box, assuming you don't end up with 3 boxes as a result.

albertsteptoe · 14-04-2011, 07:53

Got my install date this morning, im being installed on 27/04/11 1PM6PM.

Thanks DF for all your help cant wait now for install im going to lose a days money as am ment to be working that day but thats life. Thanks again.

lawe · 14-04-2011, 07:57

Ok another "Not got the email" post, but what time of the day did you guys get the email?
I'm on a retention deal so I would assume this complicates things a little.

**Hugh** · 14-04-2011, 08:04

Confirmation of my install just arrived - 27th April between 10-2.

arcimedes · 14-04-2011, 08:09

Me to for 27 April between 8-1 but I also got a 2nd email about asking to add premium channels to my account. Is this cos I asked to keep the V+?

passingbat · 14-04-2011, 08:41

Quote:

Originally Posted by HandsOfBlue

Those on the VIP packages should already have 2 boxes, so there shouldn't be an extra charge to keep the V+ box, assuming you don't end up with 3 boxes as a result.

True, but I don't see how that fits the scenario described by Groo. He was going to swap one box for tivo but is now keeping that box as well as getting Tivo Whtever package he's on, that gives him an extra box.

Digital Fanatic · 14-04-2011, 08:45

Quote:

Originally Posted by passingbat

And there were those doubters who said it wasn't a box that would interest too many people, saying it would appeal only to the TV tech, geek type people!

VM have a real winner here; it will be even more popular when baby Tivo launches in my view.

indeed

---------- Post added at 08:45 ---------- Previous post was at 08:41 ----------

Quote:

Originally Posted by cupcakes aka dd

Yes I've been charged multi for keeping my V+. Virgin do themselves no favours by doing this. Just causes resentment for not being consistant. I'm going to call them back now and make a nuisance of myself.

If you previously didn't have multi-room, then there will be an offer to keep your existing box for free.

You should get a 'phone call about it in the coming days from sales. I don't think you can request it.

nick_f · 14-04-2011, 08:52

FAO Digital "bloody" Fantastic!
I have a TiVo install booked in for Friday the 22nd to swap my V+ for TiVo, I wasn't told about the free multiroom option how do I go about adding it to order?

Many thanks nick

Digital Fanatic · 14-04-2011, 08:54

Quote:

Originally Posted by nick_f

FAO Digital "bloody" Fantastic!
I have a TiVo install booked in for Friday the 22nd to swap my V+ for TiVo, I wasn't told about the free multiroom option how do I go about adding it to order?

Many thanks nick

Sales should contact you in the coming days to offer you the deal.

UnStable · 14-04-2011, 08:56

Quote:

Originally Posted by HandsOfBlue

Those on the VIP packages should already have 2 boxes, so there shouldn't be an extra charge to keep the V+ box, assuming you don't end up with 3 boxes as a result.

Had my Tivo installed yesterday and kept my Samsung V+ box, can't believe the confusion this caused despite explaining clearly and patiently several times when I ordered it. Install guy had to deactivate the V+ box or something and then passed me over to some woman on the phone who was adamant I'd have to pay an additional Â£3 a month to keep the V+ box even though I'm on VIP50.
Installers then left before checking V+ was up and running properly (probably in a hurry due to delays with my install) only to find I only had the basic freeview channels on it. 2 hours later and lots of faffing about getting serial numbers off the box and the card it was finally all sorted.
Will not be a happy bunny if I see they really are going to stick Â£3 a month extra on my bill for keeping the V+ box

nick_f · 14-04-2011, 09:01

Quote:

Originally Posted by Digital Fanatic

Sales should contact you in the coming days to offer you the deal.

Cheers DF is this a TiVo wide deal? Do they want rid of the V+s?
Would this be covered in Â£149 fee?
Sorry for the questions!

clinteastman · 14-04-2011, 09:11

Just a quick question, I'm getting TiVo on installed on Friday (oh yes) and am having my SA V+ moved upstairs. Now my SA has been getting worse and worse over the last few months, rebooting, freezing and loosing partnership with the remote. So my question is, when I get installed can I get my SA swapped at the same time, do I need to get onto VM or can the engineer organise it?

---------- Post added at 09:11 ---------- Previous post was at 09:04 ----------

Quote:

Originally Posted by Digital Fanatic

indeed

If you previously didn't have multi-room, then there will be an offer to keep your existing box for free.

You should get a 'phone call about it in the coming days from sales. I don't think you can request it.

Is that for XL customers?

whoareyou · 14-04-2011, 09:18

For those who recieved dates this morning, wheb did you place your order?

Digital Fanatic · 14-04-2011, 09:27

Quote:

Originally Posted by nick_f

Cheers DF is this a TiVo wide deal? Do they want rid of the V+s?
Would this be covered in Â£149 fee?
Sorry for the questions!

It's to relocate your existing box, yes it's included in cost.

---------- Post added at 09:27 ---------- Previous post was at 09:26 ----------

Quote:

Originally Posted by clinteastman

Just a quick question, I'm getting TiVo on installed on Friday (oh yes) and am having my SA V+ moved upstairs. Now my SA has been getting worse and worse over the last few months, rebooting, freezing and loosing partnership with the remote. So my question is, when I get installed can I get my SA swapped at the same time, do I need to get onto VM or can the engineer organise it?

---------- Post added at 09:11 ---------- Previous post was at 09:04 ----------

Is that for XL customers?

XL and above, yes.

speak to the engineer, he will make the decision if he feels it needs swapping out.

tigglepig · 14-04-2011, 09:28

Well I had my TIVO installed yesterday and I can't believe how much faster it is over my old SA box. Kids have already got to grips with thumbs up although I fear we may have a box full of suggestions based around CBeebies and CBBC programs in a weeks time!

I had to be out all day so the wife and kids were in for the installation and when I got home my wife said she couldn't believe how polite, efficient and enthusiastic the engineer was. He clearly explained everything, spent time talking to the (young) kids and did an excellent job. It quite unfortunate that this kind of service is the exception these days but Virgin get a huge thumbs up from me for this engineer. Is there any process at Virgin for me to pass on my thanks to this engineer?