Virgin Media V6 - Powered by TiVo(new STB)
06-11-2016, 13:19
|
#1007
|
cf.mega poster
Join Date: Jan 2008
Posts: 10,183
|
Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by Spaceboyo
I can confirm that I'm in the South West and had the V6 installed.
|
Thank you.
Quote:
Originally Posted by vm_tech
Here come the accusations of being lied to, and probably a threat of legal action...
|
I obviously was given incorrect information. Explain what you mean by "legal action" as it makes no sense.
The only reference that i've made to "legal action" is if VM refuse to pick up my equipment and then charge me for it.
Quote:
Originally Posted by denphone
As night turns to day and day turns to night one imagines.
|
Hasn't another member already pulled you up for your "vacuous posts"?
|
|
|
06-11-2016, 13:20
|
#1008
|
Guest
Location: newcastle upon tyne
Services: Sky Q silver bundle
Sky Q 2TB box
Sky Q mini box
Sky fibre unlimited
Sky Talk evenings and week
Posts: n/a
|
Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by southlad
|
That's the ugliest box i ever saw
|
|
|
06-11-2016, 13:23
|
#1009
|
cf.mega poster
Join Date: Jan 2008
Posts: 10,183
|
Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by Mr K
It will be 'free' of course to replace the not fit for purpose TiVo box. No end of updates have failed to solve its speed problem, so presumably a box replacement is the only solution. Have faith on VM, like what I do
|
This is what i'm currently pushing for as a minimum to retain my personal/business custom.
|
|
|
06-11-2016, 13:24
|
#1010
|
Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,225
|
Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by denphone
l have faith in a good many things Mr K unlike your good self.
|
I have faith in many things Den:-
- The NHS coping this winter,
- England's batting resistance against Indian spinners next week
- Donald Trump bring peace an harmony to the world
- VM producing a decent TV box
And many other things, but must sign off as Matron is doing lock up soon....
|
|
|
06-11-2016, 13:40
|
#1011
|
cf.mega poster
Join Date: Jan 2008
Posts: 10,183
|
Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by martyh
That's the ugliest box i ever saw
|
It is ugly, but you can hide it as it has Bluetooth.
---------- Post added at 13:40 ---------- Previous post was at 13:24 ----------
Quote:
Originally Posted by muppetman11
It appears the new box needs to be connected to your Hub according to this link , what will happen for those who have their TV service located a great distance from the Hub. Surely using Netflix 4K and YouTube 4K will rely on a decent enough connection to your hub and most will try wifi.
https://community.virginmedia.com/t5...s/td-p/3248075
|
AIUI Home plugs will be made available.
|
|
|
06-11-2016, 13:44
|
#1012
|
cf.mega poster
Join Date: Sep 2005
Location: Peterborough
Services: Virgin Media XL
Broadband XL
Virgin Mobile
V+ installed!
and a happy Virgin Media customer
Posts: 2,560
|
Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by TAZMANUK
And whats the extra cost for this box
|
As I've currently got a TiVo plus a V+ box, I guess even if there's no additional charge for the V6 box, I'll have to pay extra to upgrade the V+ box to a TiVo...
|
|
|
06-11-2016, 14:18
|
#1013
|
cf.geek
Join Date: Aug 2016
Posts: 544
|
Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by Mr K
It will be 'free' of course to replace the not fit for purpose TiVo box. No end of updates have failed to solve its speed problem, so presumably a box replacement is the only solution. Have faith on VM, like what I do
|
Hi it will be free of course it will no doubt but there will come a installation charge
|
|
|
06-11-2016, 15:33
|
#1014
|
Bah Humbug!!
Join Date: Feb 2004
Location: Glasgow
Age: 43
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 13,939
|
Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by RichardCoulter
Thank you.
I obviously was given incorrect information. Explain what you mean by "legal action" as it makes no sense.
The only reference that i've made to "legal action" is if VM refuse to pick up my equipment and then charge me for it.
Hasn't another member already pulled you up for your "vacuous posts"?
|
As I stated before VM are perfectly entitled to charge you for non returned equipment. The T&Cs do state it belongs to them
Ifthey bow to your demands then they would have to do so for others all customers are giv3n the same returns pack when leaving
Relative got installed yesterday but just got the current TiVo
__________________
AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
|
|
|
06-11-2016, 16:03
|
#1015
|
cf.mega poster
Join Date: Jan 2008
Posts: 10,183
|
Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by Stephen
As I stated before VM are perfectly entitled to charge you for non returned equipment. The T&Cs do state it belongs to them
Ifthey bow to your demands then they would have to do so for others all customers are giv3n the same returns pack when leaving
Relative got installed yesterday but just got the current TiVo
|
As I explained, if they do not make adjustments for disabled customers as per the requirements of the Equality Act ie pick the equipment up and then go on to try and charge me for it, this would make a very interesting court case.
I doubt an old slow TiVo has any market value, but that's beside the point.
If I end up staying (it's looking promising so far), do you know if the courier will pick up the old box when they deliver the new one?
Whether I stay or leave, the old box will need to be picked up and taken back.
|
|
|
06-11-2016, 16:17
|
#1016
|
Bah Humbug!!
Join Date: Feb 2004
Location: Glasgow
Age: 43
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 13,939
|
Re: Virgin Media V6 - Powered by TiVo(new STB)
Put it in the bag and get a friend or family member to take it to one of the many collect+ locations.
Unless you are totally house bound then VM don't need to make any changes to their equipment collection process. The courier wouldn't collect it as that isn't what he will be asked to do.
It may be old but VM still have value in it as it will be recycled for new customers.
__________________
AMD Ryzen 7 7700 | 32GB DDR5 6000 | RADEON 7900XT | WD 2TB NVME
|
|
|
06-11-2016, 17:17
|
#1017
|
cf.mega poster
Join Date: Jan 2008
Posts: 10,183
|
Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by Stephen
Put it in the bag and get a friend or family member to take it to one of the many collect+ locations.
Unless you are totally house bound then VM don't need to make any changes to their equipment collection process. The courier wouldn't collect it as that isn't what he will be asked to do.
It may be old but VM still have value in it as it will be recycled for new customers.
|
I suggest that you have a read of the 2010 Equality Act. VM have already said that they will accommodate my various requests to retain our custom, but the sticking point is that at the moment they say they cannot let me have a new box.
If this isn't sorted out soon, they will be too late and the cancellations will begin.
If correct, it beggars belief that these useless boxes will be palmed off on new customers.
I'm not blaming any new customers for this, but it also beggars belief that customers of many years are expected to put up with the old TiVo, whilst some new customers are getting a new one!
I suppose it's down to them putting their own convenience before that of their customers ie an installer would probably have to attend anyway.
|
|
|
06-11-2016, 17:52
|
#1018
|
cf.addict
Join Date: May 2010
Posts: 336
|
Re: Virgin Media V6 - Powered by TiVo(new STB)
Or it could be that VM doesn't have 2m (roughly) set top boxes and the man power to swap them all out in one hit?
|
|
|
06-11-2016, 17:58
|
#1019
|
cf.geek
Join Date: Jul 2003
Location: north west
Posts: 817
|
Re: Virgin Media V6 - Powered by TiVo(new STB)
Sounds like you`re trying to hold them to ransom and saying give me one of the new boxes or I`m going. Good job I dont work in customer services for vm I`d just say bye bye
|
|
|
06-11-2016, 18:05
|
#1020
|
Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,622
|
Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by RichardCoulter
I suggest that you have a read of the 2010 Equality Act. VM have already said that they will accommodate my various requests to retain our custom, but the sticking point is that at the moment they say they cannot let me have a new box.
If this isn't sorted out soon, they will be too late and the cancellations will begin.
If correct, it beggars belief that these useless boxes will be palmed off on new customers.
I'm not blaming any new customers for this, but it also beggars belief that customers of many years are expected to put up with the old TiVo, whilst some new customers are getting a new one!
I suppose it's down to them putting their own convenience before that of their customers ie an installer would probably have to attend anyway.
|
Maybe they are worried that you will pound the life out of the box and start providing negative reviews before it is even launched!
They are advertising the new V6 from 30 November, and no-one has the right to take possession of one until VM make it generally available. So I guess you will be leaving, then...
|
|
|
Currently Active Users Viewing This Thread: 2 (0 members and 2 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 16:41.
|