Quote:
Originally Posted by jfman
A laughable response. Wait there while I phone Virgin and ask them for free UHD just in the off chance they move me from the "have nots" to the "haves".
What I signed up to last I recontracted is absolutely irrelevant to the fact that next month and each month after I pay the same (or indeed more) for an inferior service despite supposedly having the same Ultimate Oomph product.
Your views on contracts and sales are absolutely irrelevant. Can Virgin legally create a two tiers of customers? Yes. That's not in dispute.
I absolutely am not obliged to be happy for it or agree with Virgin Media apologists on the forum.
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Laughable in what way? Because you don't happen to agree with them? I asked you two simple questions in my last post which you've conveniently overlooked, I guess because you'd rather stand your ground instead of maybe taking a step back, looking at the bigger picture, and considering that, god forbid, someone else's viewpoint might actually be valid!
I have real world experience with VM, along with many many others, that VM are more than happy to re-negotiate mid-contract. Just look at the many posts on this and other forums all over the web where customers have contacted them after a price increase only to be offered a reverse of the increase straight away. In fact, on the last increase there was a menu option on their phone system to apply a discount against the increase without even needing to speak with an operator! Yet, you seem to have a problem with calling Virgin and simply asking about UHD. You'd rather just winge and argue about it on a forum instead of being pro-active and just asking them the question!
Also, what you have signed up to is totally relevant! I don't know how many more times I need to say it! THEY ARE PROVIDING YOU WITH THE EXACT SERVICE YOU HAVE SIGNED UP TO! My mortgage rate is different to what my back currently offers. It's still called a "5 year fixed rate" mortgage. Do I cry about it? No, I either accept that things have changed since I re-mortgaged and carry on or I call the bank and discuss my options!
And my views are irrelevant? Why is that? Again, because you personally don't agree with them?? You realise it's OK to have a different view to someone else and that the whole point of a forum is to discuss those different views?
I am in no way a Virgin Media apologist, I have issues with them in other areas just like others do. I just don't agree that in this instance VM have done anything wrong.
You just seem to be getting yourself in a tizz over something that might easily be resolved with a simple phone call!