from BT today
*********************
Dear Mr. XXXXXX,
Regarding "What is to stop my children / subaccount holders agreeing to the change of contract when they have no authority?":
If you block the domain now on all PC's then the interstitial page will not be presented.
If someone opts into the trial there is a facility for opting out and back in again:
Customers who have been invited to participate in the trial will be able to change their choice to participate or not at any point during the trial. There are two ways customers can do this:
1. Visit
www.bt.com/webwise and click 'Switch Off'. This function will be available once the trial has commenced. This method depends on a cookie remaining on your machine to indicate that you have chosen not to take the service. If you delete your cookies, you will be presented with trial invitation page again, giving you the option to accept or decline the trial.
2. If you delete cookies regularly and want to remain opted-out, you can set your browser to block cookies from the domain
www.webwise.net. When you block this domain, the service will opt you out permanently. To do this in Internet Explorer, click on 'Tools', then 'Internet Options' and on the Privacy tab, click 'Sites'. In the 'Address of Web site' field, enter 'www.webwise.net' and click 'Block'.
Cookies: As stated before:
In parallel with the forthcoming trial, we are developing a solution which will manage the choice of users without the use of cookies. We believe this approach is reasonable and is supported by the advice we have received.
As my IP address is DHCP what happens if it changes to an IP of someone who has opt-ed in?
If the IP address is re-assigned to a different customer, the invitation page will be displayed for the new customer. This will be triggered by the lack of a Webwise cookie on the new customer's machine.
Regarding: Does the change [accepting trial ts&cs] require me to authenticate to the system before agreement to ensure it is the main account holder, not just one of the subaccounts?
No. The trial invitation page will be presented at the start of the next browsing session following the addition of the trial broadband line's IP address to the trial pool. As stated previously, the invitation page will offer a simple and clear choice of options: yes, no and find out more. Authentication is not required. This approach is consistent with our customer research, but as this is a trial, we will assess the success of the mechanism prior to deciding plans for a full rollout of the service.
If you don't have this already:
Specific techical segregation information can be found here:
http://www.webwise.bt.com/webwise/customer_choice.html <https://mail.bt.com/exchweb/bin/redir.asp?URL=http://www.webwise.bt.com/webwise/customer_choice.html>
I hope this addresses your concerns and questions. We are endeavouring to respond to all your questions, though your comment "On all other occasions I have tried to contact them I get the same, NO REPLY / IGNORED" seems to imply that you are not recieving our emails.
Regards,
BT Webwise Helpdesk
________________________________
From:
Broadbandsupport@btinternet.com [mailto:Broadbandsupport@btinternet.com]
Sent: Mon 19/05/2008 16:04
To: BT Webwise Help Desk G
Subject: FWD: RE: Broadband & Internet - BT Broadband - I want to make a complaint (KMM46016865I248XXXXXX)
However, if we have sent this to you in error, please return to us at BT Broadband
Thank you for your assistance,
Jamie XXXXXXX
Kana e-mail Handling Team
Thanks for that,
So it is an account level opt-in?
As my IP address is DHCP what happens if it changes to an IP of someone who has opt-ed in?
What is to stop my children / subaccount holders agreeing to the change of contract when they have no authority? Does the change require me to authenticate to the system before agreement to ensure it is the main account holder, not just one of the subaccounts? Like parental controls
the only loose end now is the cookie situation,
Will any cookies be placed on my pc if I do not opt-in
Thanks
peter
***************
so anyone on a pc in my network can agree and change my contract!!!
the responsibility is mine to ensure this does not happen!!!!
i have to block the cookies in my browsers that way i do not know when they start spying on ME!!!!
on the plus side the full product rollout will be cookie free, but by which time a large number of users will have been duped into a contract change by a sub account holder with nothing they can do about it!!!!
peter