14-03-2014, 13:28
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#31
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cf.mega poster
Join Date: Nov 2006
Location: West Herts
Services: Maxit + Movies/Sports HD (V6x2), BB350, Anytime Chatter. Freeview/Freesat HD, ASDA/Tesco PAYG
Posts: 1,866
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Re: 0845 and 08457 numbers
I've seen one other post where a customer has lost these when upgrading to one of the new Collections, though I've no doubt there are others.
You are obviously very annoyed by this, judgeing by the state of the mailing you've been using it for target practice.
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14-03-2014, 13:38
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#32
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,861
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Re: 0845 and 08457 numbers
I've not upgraded anything at all since I signed up for these "tickles"
The holes were not from darts but pins from a noticeboard where it was hidden from view for a couple of years under the missus' recipe sheets et al.
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15-03-2014, 12:24
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#33
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,861
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Re: 0845 and 08457 numbers
I was asked to put in my query to http://virg.co/social, so now I wait and see......
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15-03-2014, 12:31
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#34
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cf.mega poster
Join Date: Nov 2006
Location: West Herts
Services: Maxit + Movies/Sports HD (V6x2), BB350, Anytime Chatter. Freeview/Freesat HD, ASDA/Tesco PAYG
Posts: 1,866
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Re: 0845 and 08457 numbers
I have the same "tickles" on my account as you, although my Talk 08 2 has less value now I am on phone XL.
All my "tickles" are still showing up on my latest bill as included in my package.
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20-03-2014, 09:55
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#35
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,861
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Re: 0845 and 08457 numbers
Quote:
Thanks for sending in your email, I’m sorry to see you’ve been unexpectedly charged on your home phone.
I’ve taken a look and can see the call in question was for the amount of 78p. I’m happy, as a one time gesture of good will, to credit you one month’s worth of line rental for this oversight.
Unfortunately, our ‘tickles’ are no longer in circulation nor valid as a special offer.
We do have our Talk 08 £2 and Talk 08 £5 packages.
Talk 08 £2 will give you 250 minutes worth of calls to any 0845 / 0870 number. The Talk 08 £5 gives you 250 minutes worth of calls to any number beginning 08.
If you wish to take us up on these offers, give us a call on 150 and we’ll get them added to your account.
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"For as long as you're a Virgin Media home phone user" is what I signed up for. So when did I stop being a VM home phone user?
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20-03-2014, 10:01
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#36
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Believe in yourself ...
Join Date: Dec 2013
Location: Here & there ...
Services: tv phone mobile broadband V6 and tivo.
Posts: 5,252
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Re: 0845 and 08457 numbers
Quote:
Originally Posted by Taf
"For as long as you're a Virgin Media home phone user" is what I signed up for. So when did I stop being a VM home phone user?
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Would love to hear them answer that question Taf ... If it is no longer valid surely it should have an date on it as when and how long you would be on the offer. I have a discount of 12 months...
__________________
A smile is a curve that sets everything straight.
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20-03-2014, 10:17
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#37
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: 0845 and 08457 numbers
Quote:
Originally Posted by Taf
"For as long as you're a Virgin Media home phone user" is what I signed up for. So when did I stop being a VM home phone user?
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As far as I understood it, when the tickles were added, Talk 08 £2 appeared on the bill
http://community.virginmedia.com/t5/...-2/td-p/934363
So even if the credit for the Tickle stopped, the tariff itself should still be there.
If both have been removed, you'd need to established when and by whom. I'm not aware of any mass removal of the plans.
__________________
I work for Virgin Media but all views are my own.
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20-03-2014, 12:53
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#38
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,861
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Re: 0845 and 08457 numbers
I've sent them a scan of the original offer (odd that you can't add pics on the community forums?). Lets see what that makes them do.
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21-03-2014, 18:12
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#39
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,861
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Re: 0845 and 08457 numbers
Quote:
Thanks for sending that image in. I am sorry that the Tickles have since expired, and the codes we would apply that are related to them, would be outright rejected by our system.
However, as a gesture of good will I’ve placed Talk 08 £2 on to your account.
I’ve also applied a manual rolling credit of £2 per month, to cover this service for the rest of your contract.
I’m unable to extend it beyond this period, so should you wish to remove the add-on then give us a call on 150 and we’ll arrange this.
Should you find you wish to keep it, you will see a £2 increase on your bill.
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Hmmm.. still not "For as long as you're a Virgin Media home phone user"...
Time to take this higher....
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21-03-2014, 21:34
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#40
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cf.geek
Join Date: Mar 2004
Services: Tivo V6 - L TV/XL Phone /200Mb BB
Posts: 896
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Re: 0845 and 08457 numbers
Taf: I have the same tickle as you.
Shows as Talk 08 2, no indication of any cost?
(Usual thing of showing bundle cost only)
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22-03-2014, 10:47
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#41
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,861
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Re: 0845 and 08457 numbers
I've had online billing for ages, so rarely looked at them (difficult to understand their bills anyway).
Their latest reply only talks about Tickle3 and not the other 2!
An email arrived this morning showing a contract change to include the tickle!!!
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25-03-2014, 16:39
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#42
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,861
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Re: 0845 and 08457 numbers
Who should I contact to take this higher please?
I tried escalating it upstairs via the phone and got no joy.
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26-03-2014, 13:22
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#43
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Inactive
Join Date: Mar 2007
Posts: 4,931
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Re: 0845 and 08457 numbers
tom.mockridge@virginmedia.co.uk, get someone in the CEO office to sort it out for you
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26-03-2014, 15:57
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#44
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,861
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Re: 0845 and 08457 numbers
Quote:
Originally Posted by Ben B
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Thankyou!
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27-03-2014, 13:04
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#45
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,861
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Re: 0845 and 08457 numbers
I have had a response from Craig Langdale, CEO Case Manager saying they are looking into my complaint.
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