06-11-2020, 12:46
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#16
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Data King
Join Date: May 2009
Location: Whiteley
Services: 300Mbit - Give me MOAR!
Posts: 283
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Re: 600mb tier rollout
Customer Services can see M600 is available in my area, but can't select it as an option for my account. Is this typical, is there a way around this?
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06-11-2020, 12:49
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#17
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: 600mb tier rollout
They can't select it yet. Currently only existing Ultimate Oomph customers are being upgraded to M600 where possible.
Any customer in an area that can't yet support M600 and all new Ultimate Oomph customers will still get M500 for now and be upgraded at a later date in line with the original promise:
Quote:
Upgrades for eligible Ultimate Oomph customers from M500 Fibre Broadband to M600 Fibre Broadband will be completed by 31st March 2021.
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__________________
I work for Virgin Media but all views are my own.
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06-11-2020, 15:56
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#18
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cf.member
Join Date: May 2013
Posts: 65
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Re: 600mb tier rollout
My internet just went off briefly, came back on and now getting 640 / 42 on speedtest. That's a nice surprise!
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07-11-2020, 09:47
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#19
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cf.mega poster
Join Date: Nov 2008
Location: At My Desk
Services: Virgin Media V6 XL TV - 1Gb Broadband
Posts: 3,009
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Re: 600mb tier rollout
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07-11-2020, 16:05
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#20
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cf.member
Join Date: Aug 2009
Location: Cornwall
Services: Virgin 500/35 as part of Ultimate Oomph bundle :)
Posts: 2
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Re: 600mb tier rollout
Got mine update a few days ago - kind of wish they hadn't bothered. Might just be coincidence but ever since the update was done, my connection has become inconsistent, download speed is slower than when I was on the 500 service and post RS errors and unstable upstream QAM results have become the norm.
Had someone out from Virgin who was going to monitor things but other than a reset of the Hub, they don't appear to have done much.
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07-11-2020, 16:33
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#21
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R.I.P.
Join Date: Jun 2012
Location: Swansea, South Wales UK.
Age: 72
Services: XL Phone, XXXL Gig1 BB SH4 (wired).
Posts: 2,753
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Re: 600mb tier rollout
although i dont have the omph bundle i still have 500mb standalone, will this be part of the free upgrade to 600mb?
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07-11-2020, 16:34
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#22
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: 600mb tier rollout
No. The upgrade is for Ultimate Oomph only.
__________________
I work for Virgin Media but all views are my own.
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08-11-2020, 15:58
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#23
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cf.geek
Join Date: Mar 2007
Posts: 654
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Re: 600mb tier rollout
I'm on Ultimate Oomph (500 Mbs) in London (21). Is this something I can look forward to in the near future?
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08-11-2020, 16:01
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#24
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: 600mb tier rollout
You'll get an upgrade by 31st March 2021. You may get it earlier depending on the situation in your local area.
__________________
I work for Virgin Media but all views are my own.
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08-11-2020, 21:48
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#25
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cf.addict
Join Date: Oct 2009
Posts: 317
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Re: 600mb tier rollout
Quote:
Originally Posted by Tricky Trevor
i noticed in the postcode search its saying 600 in green but after rebooting my SH3 and doing a speedtest it is still the same speeds as normal.
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What speeds do you get on 500? I get about 260 max. They’ve been out and checked everything and said high 200s is the best I’ll get, which isn’t 500!
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09-11-2020, 08:13
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#26
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cf.geek
Join Date: Mar 2007
Posts: 654
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Re: 600mb tier rollout
Quote:
Originally Posted by BenMcr
You'll get an upgrade by 31st March 2021. You may get it earlier depending on the situation in your local area.
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Thanks for the info, Ben. Hyperoptic has recently cabled my street offering incentives and speeds of 1 Gb.
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09-11-2020, 20:05
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#27
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cf.geek
Join Date: Oct 2006
Location: Manchester
Services: Ultimate Oomph although there is nothing ultimate or oomph about it.
Posts: 837
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Re: 600mb tier rollout
Quote:
Originally Posted by bbxxl
What speeds do you get on 500? I get about 260 max. They’ve been out and checked everything and said high 200s is the best I’ll get, which isn’t 500!
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Same here.
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12-11-2020, 20:54
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#28
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cf.member
Join Date: Feb 2007
Posts: 70
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Re: 600mb tier rollout
Just noticed I've had the 600 (690) upgrade in LE67.
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13-11-2020, 11:57
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#29
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cf.geek
Join Date: Mar 2007
Posts: 654
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Re: 600mb tier rollout
A pleasant surprise. I've just done a speed test and find that I have been upgraded from 500 Mbs. The test gave me 666.07 (ominous number that) download and 42.59 Mbs upload speeds. I am in London (21 area).
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13-11-2020, 12:33
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#30
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cf.member
Join Date: Nov 2013
Posts: 42
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Re: 600mb tier rollout
Can I ask what site people use to test their speed. I'm on 500 and if I use speedtest.net I always get a download figure of around 200-250 but if I use sam knows speed test its always around 550.
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