Virgin Media V6 - Powered by TiVo(new STB)
15-12-2016, 10:14
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#2401
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cf.mega poster
Join Date: Jan 2008
Posts: 10,184
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by PtolemyIV
So I had a little bit of a dramatic install today... not great when wife at home trying to deal with virgin media install guy herself!
Our basic setup is virgin media superhub 2c in modem mode connected to a netgear r7000 router that runs dd-wrt and connects to a vpn itself to route all traffic through such
So at some point I get a call from the install guy saying "it's not working" - I ask why.. all he claims is "it has to be plugged in directly to the hub" - I ask if that is really true - "yes it is - hub only and other one has to connect to virgin wifi only". I complain and say that I'll cancel the order then since I refuse to be restricted to virgin's all-in router given its limitations etc. Then I wonder if the VPN is confusing the V6 box - so I get the wife to switch off the VPN.. box then seems to connect / install and the guys promptly leave (in the interim his manager turned up as well after the original install guy disappeared from the property for half an hour).
So I now get home - both boxes are showing the tv. The secondary V6 box is connected to the internal wifi on my own router and seems to be working okay. However both boxes are showing "On demand is temporarily unavailable. Please try again in a few minutes."
I ask the wife if she knows anything and apparently the guys made some claim that there is still a few things to be set up in the background... and that it should all be working by tonight! Seems a bit odd to me..
Has anyone else experienced similar after an install?
And, also, does anyone else run a VPN on their router and verified if they can re-enable it and actually use the V6 behind such?
Thanks
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I had to wait until the evening of the install for VM to activate the encrypted channels & VOD.
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15-12-2016, 10:30
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#2402
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cf.mega poster
Join Date: May 2014
Location: Berkshire
Services: Virgin Media Oomph 600mb,
XL TV, Sky Movies & Sports HD, Amazon Prime, Netflix UHD
Posts: 1,103
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by Alex_gregory_uk
Sorry, forgot to mention I get both movies and sports in HD as well.
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You haven't got the top phone plan, that's probably why you not on VIP.
You paying a pretty good price for all that at the moment. Upgrading may put your price up even though it's just the bigger phone plan you are missing.
Last edited by Ultimate.Conj; 15-12-2016 at 11:01.
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15-12-2016, 10:32
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#2403
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,623
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by RichardCoulter
I had to wait until the evening of the install for VM to activate the encrypted channels & VOD.
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I seem to recall this happening with my original Tivo when it was installed some years back.
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15-12-2016, 12:56
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#2404
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Needs more upload
Join Date: Mar 2009
Services: TiVo V6, TiVo 500GB, Samsung V Box, Full House TV + Sky Sports SD, VIVID 200, Talk Weekends Phone
Posts: 162
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by PtolemyIV
And, also, does anyone else run a VPN on their router and verified if they can re-enable it and actually use the V6 behind such?
Thanks
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I run a site to site VPN using a Draytek 2925n. I let the installer setup the Hub 3 as he normally would (in router mode) and he connected the TiVo V6 to the Hub wirelessly. He left after everything was working. I then left it for a few hours and then logged into the Hub 3 to change it to modem mode, I also had to go onto the TiVo V6 and change the wireless network settings.
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15-12-2016, 17:28
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#2405
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Inactive
Join Date: Sep 2012
Location: Scotland
Age: 43
Posts: 308
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Got my v6 coming on the 4th Jan. Cut down to mix tv but still got the xl install cost so pretty happy. Only thing i'm not sure of is whether there are restrictions on the HD recordings I will be able watch on my current box after the downgrade.
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15-12-2016, 17:48
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#2406
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,623
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by mike_gain
Got my v6 coming on the 4th Jan. Cut down to mix tv but still got the xl install cost so pretty happy. Only thing i'm not sure of is whether there are restrictions on the HD recordings I will be able watch on my current box after the downgrade.
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If you will no longer be subscribing to any Sky channels, the recordings you have made from them will no longer be available.
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15-12-2016, 18:29
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#2407
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Inactive
Join Date: Nov 2011
Posts: 267
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by Alex_gregory_uk
I phoned up today and spoke with a woman who didn't seem to have much of a clue. She said I paid £90 a month currently but with the new box would be over £100. I said I thought it was the same monthly price but a one off payment. She said wait a minute, then came back and said yes, your right it would be £90 a month and a one off payment. I said, that's strange as I only pay £61 a month at the moment. Again she went off and came back saying she could do it for £63 a month. I said forget it as didn't want to pay more a month so off she went again and came back saying she could do it for £60 a month with a one off fee of £64.95 or similar. She gave an installation date of 14th Feb.
I am on the following package with two Tivo boxes.
Full House (XL) TV
VIVID 200 Optical Fibre Broadband
Talk Weekends Phone
Does that mean I am a VIP customer and should I be entitled to a second V6 box for free? If so I'll ring and have a further chat with them!
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Im on the same package at a similar price and had exactly the same problem a few days ago, i posted about it on here at the time. They said my monthly cost would go up from my current p[rice about £58 to over £100 a month and i would have to pay £64.99 install and activation, they would not budge on any of that so i terminated the chat. No way is the box worth me paying an extra £30 a month for 12 months as they also said id have to have a new contract.
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15-12-2016, 19:22
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#2408
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Inactive
Join Date: Dec 2005
Services: Virgin 100 meg BB, Talk More Anytime Phone, Mix TV, V6.
Posts: 4,729
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by OLD BOY
If you will no longer be subscribing to any Sky channels, the recordings you have made from them will no longer be available.
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Mix TV includes Sky channels, but SD only.
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15-12-2016, 22:04
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#2409
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Virgin Media V6 - Powered by TiVo(new STB)
So it will mean the HD recordings won't be available - even if the SD channels are part of the subscription still.
__________________
I work for Virgin Media but all views are my own.
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15-12-2016, 22:22
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#2410
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Inactive
Join Date: Sep 2012
Location: Scotland
Age: 43
Posts: 308
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by OLD BOY
If you will no longer be subscribing to any Sky channels, the recordings you have made from them will no longer be available.
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Yeah was pretty sure there were limitations on sky revordings but anything we record on Sky we can get on now tv. More thinking about Nat Geo and Dave.
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15-12-2016, 23:05
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#2411
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Guest
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by Alex_gregory_uk
I phoned up today and spoke with a woman who didn't seem to have much of a clue. She said I paid £90 a month currently but with the new box would be over £100. I said I thought it was the same monthly price but a one off payment. She said wait a minute, then came back and said yes, your right it would be £90 a month and a one off payment. I said, that's strange as I only pay £61 a month at the moment. Again she went off and came back saying she could do it for £63 a month. I said forget it as didn't want to pay more a month so off she went again and came back saying she could do it for £60 a month with a one off fee of £64.95 or similar.
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Like the stereotpical double-glazing salesman, I'd have hung up and then rang back and cancelled.
When I'm looking to buy stuff it's a simple process
Me: I'm looking to buy XYZ, please give me your best price
Them: 1234
Me: Ok, I'm getting other prices if you are the cheapest we'll consider it
If the price is then dropped further then clearly they lied, it wasn't the BEST price, you only get one chance.
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16-12-2016, 00:34
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#2412
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cf.member
Join Date: Apr 2008
Posts: 40
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by carbon60
I run a site to site VPN using a Draytek 2925n. I let the installer setup the Hub 3 as he normally would (in router mode) and he connected the TiVo V6 to the Hub wirelessly. He left after everything was working. I then left it for a few hours and then logged into the Hub 3 to change it to modem mode, I also had to go onto the TiVo V6 and change the wireless network settings.
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Thanks - so you are running it behind a vpn now without problems? I spoke to one tech support guy who thought it might be checking for connection to virgin servers and vpn would be a problem.. what speed do you get through vpn and is it workable for the v6 to stream iplayer/netflix?
I am thinking my own personal issue had nothing to do with my router now though - I actually resorted to putting modem back in router mode and, alas, still it says on demand and catch up are unavailable and half the apps are showing no logos or not working. Internet connection definitely is working though and I can stream if going via iplayer or netflix manually... trying to force it re-download through "connect to virgin media service" and full reset of the box arent fixing it either
Only thing I can find that seems wrong is if i do a network connection test the port configuration takes a while and then says 'failed' - but if there were certain ports that need opening you'd have thought virgin would publicise it or have them default opened on their own hub!
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16-12-2016, 09:41
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#2413
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cf.mega poster
Join Date: Jun 2003
Posts: 8,927
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by PtolemyIV
Only thing I can find that seems wrong is if i do a network connection test the port configuration takes a while and then says 'failed' - but if there were certain ports that need opening you'd have thought virgin would publicise it or have them default opened on their own hub!
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Have you changed the DNS servers your hub uses? If so, try reverting to the VM ones.
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16-12-2016, 11:56
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#2414
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Inactive
Join Date: Aug 2006
Posts: 2
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Has anyone tried connecting to none virgin broadband and seeing if the on demand works? We have technical issues in our area, and virgin can only provide TV and not broadband or phone service. Retentions are trying to find a way for me to order the V6 without broadband (plan being that I will then connect it via my BT FTTP for the on demand) but will this work?
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16-12-2016, 12:57
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#2415
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Inactive
Join Date: Sep 2012
Location: Scotland
Age: 43
Posts: 308
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Re: Virgin Media V6 - Powered by TiVo(new STB)
Quote:
Originally Posted by graeme.owen
Has anyone tried connecting to none virgin broadband and seeing if the on demand works? We have technical issues in our area, and virgin can only provide TV and not broadband or phone service. Retentions are trying to find a way for me to order the V6 without broadband (plan being that I will then connect it via my BT FTTP for the on demand) but will this work?
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Keep in mind there are two types of On Demand when using a TiVo box. One comes via a tuner as per the non TiVo boxes the others make use an internet connection. The legacy TiVos had their own moden and 10Mb pipe for this and it's used by Netflix and iPlayer and the like. Most of the other on Demand content comes via a tuner.
So I guess a simple version of your question is "Will I be able to use iPlayer without a VM connection with a V6?" I'd be shocked if this wasn't possible....it should just be looking for a connection to your router (wifi or ethernet) and it'll go from there. The tuner based On Demand will come through the cable plugged into the TiVo.
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