30-06-2024, 10:12
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#31
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Architect of Ideas
Join Date: Dec 2004
Posts: 10,612
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Re: TNT Sports removal
Easy done.
Essentially in the background everyone’s subscription now has it as an add on and as the 30 days expire they’ll take it off those emailed. Leaving a lower number of people “getting it free”.
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30-06-2024, 11:16
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#32
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,247
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Re: TNT Sports removal
They could potentially do this with any channel. 'You not watched for a few weeks, so we've got rid'. You can still pay for it though !
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30-06-2024, 13:19
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#33
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cf.mega poster
Join Date: Jan 2004
Location: Leeds
Posts: 1,339
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Re: TNT Sports removal
Quote:
Originally Posted by Inactive Digital
Ah, okay. I thought those who'd received the email had the channels removed last night and needed to opt back in to receive the channels again.
Edit: It does appear that the channels have been removed from some customers this morning. The forum is already getting complaints: https://community.virginmedia.com/t5...5537723/page/6
Strange to do this on a weekend when you traditionally have fewer customer service staff working to deal with the inevitable enquiries it will generate.
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Just checked mine, still active. As mentioned i've had a couple of e-mails from them, not the opt back in e-mail but a save hassle and recontract e-mail. No thanks !
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30-06-2024, 15:14
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#34
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cf.geek
Join Date: Mar 2004
Posts: 774
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Re: TNT Sports removal
Quote:
Originally Posted by jfman
Easy done.
Essentially in the background everyone’s subscription now has it as an add on and as the 30 days expire they’ll take it off those emailed. Leaving a lower number of people “getting it free”.
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Definitely not everyone, perhaps it has been included as a free add-on for regular TNT Sports viewers and those who got the email and and responded earlier. From what I've seen, many customers have had TNT Sports removed when the Full House / Maxit subscription codes were removed.
---------- Post added at 15:14 ---------- Previous post was at 15:11 ----------
Quote:
Originally Posted by Inactive Digital
Things must be bad for them to have done this overnight on a Saturday with no notice and just 48 hours after they started emailing customers. Either that, or they failed to get advice from customer service about the importance of timing for such an action.
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There's a definite "this needs to be done before contract negotiations on Monday" feel to this. Customers losing out on the channels, albeit temporarily, doesn't seem to be the priority.
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30-06-2024, 15:44
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#35
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Architect of Ideas
Join Date: Dec 2004
Posts: 10,612
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Re: TNT Sports removal
Quote:
Originally Posted by Inactive Digital
Things must be bad for them to have done this overnight on a Saturday with no notice and just 48 hours after they started emailing customers. Either that, or they failed to get advice from customer service about the importance of timing for such an action.
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I stand corrected. Mad.
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01-07-2024, 01:43
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#36
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cf.mega poster
Join Date: Jan 2007
Services: XL TV
XL Phone
XL 100MB broadband
TiVo
Cat
Posts: 2,284
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Re: TNT Sports removal
Quote:
Originally Posted by Mr K
They could potentially do this with any channel. 'You not watched for a few weeks, so we've got rid'. You can still pay for it though !
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what a mess this is!
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01-07-2024, 02:38
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#37
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cf.geek
Join Date: Mar 2004
Posts: 774
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Re: TNT Sports removal
Quote:
Originally Posted by Mr K
They could potentially do this with any channel. 'You not watched for a few weeks, so we've got rid'. You can still pay for it though !
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In theory, yes, but this is a fairly unique case for premium channels with their own add-on packs which had been made available to a wider range of subscribers. It would be much more difficult for other channels which don't have add-on subscription packs.
---------- Post added at 02:38 ---------- Previous post was at 02:29 ----------
Quote:
Originally Posted by vincerooney
what a mess this is!
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Well yes, exactly.
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