02-07-2022, 14:54
|
#451
|
cf.mega poster
Join Date: Mar 2010
Posts: 1,875
|
Re: Virgin Media Customer Service- Your Personal Experience
What sort of deals are folk getting at the moment to stay when your contract is up? Mine runs out in 4 weeks, and it will go up to above £100.
Seriously thinking of ditching VM as bar the fast internet I can get the other channels I watch through streaming services.
|
|
|
02-07-2022, 15:25
|
#452
|
Just a Geek
Join Date: Jul 2015
Posts: 3,741
|
Re: Virgin Media Customer Service- Your Personal Experience
I will be renegotiating end of the month. I called a couple of months back and said I can not afford to pay any more than I am now due to the credit crisis and he said he would put a not on my account to renew the deal I am not now. I will not accept that as there will be an increase next year so the only deal I will take will be £3 to 5 less than I am on now.
More than happy to walk. I am single and can live with slower speeds if I have to
|
|
|
02-07-2022, 19:14
|
#453
|
Architect of Ideas
Join Date: Dec 2004
Posts: 10,889
|
Re: Virgin Media Customer Service- Your Personal Experience
I binned VM to go to Now. Got about £100 in compensation from Openreach due to delayed install, plus £80 cash back. After 4 months joined VM again with mates rates. Paying less for everything plus an O2 SIM than I did for 200 meg, a Vodafone SIM and whatever XL TV gets called these days.
|
|
|
02-07-2022, 20:07
|
#454
|
cf.mega poster
Join Date: Mar 2010
Posts: 1,875
|
Re: Virgin Media Customer Service- Your Personal Experience
My contract expires on August 2nd would I have to wait until the 3rd to give notice of intention to leave, or can it be done in advance?
|
|
|
09-08-2022, 16:17
|
#455
|
cf.mega poster
Join Date: Jan 2004
Services: Virgin Media, DAB
Posts: 1,157
|
Re: Virgin Media Customer Service- Your Personal Experience
Call wait times seen to be lengthy.
|
|
|
13-08-2022, 06:02
|
#456
|
Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,403
|
Re: Virgin Media Customer Service- Your Personal Experience
Quote:
Originally Posted by Rillington
Call wait times seen to be lengthy.
|
They are and if its an overseas call centre you have to hang up and start again, as you'll wasting your time trying to negotiate a new deal.
If a Scotsman answers, you're in !
|
|
|
15-08-2022, 10:45
|
#457
|
cf.member
Join Date: Jun 2011
Posts: 32
|
Re: Virgin Media Customer Service- Your Personal Experience
Quote:
Originally Posted by Mr K
They are and if its an overseas call centre you have to hang up and start again, as you'll wasting your time trying to negotiate a new deal.
If a Scotsman answers, you're in !
|
I got my latest deal by opening a live chat. Started then I was asked if I wanted to continue through WhatsApp which I accepted (meaning a full record of the chat). It began by being told that as my current 18 month contract ended in 8 weeks' time this was the ideal time to negotiate. Might have been sales talk but my monthly bill was due to go up from £99 to £142. Negotiated for an HOUR and got a new contract for £92 with amazing extra benefits that I wasn't expecting e.g. Sky UHD, Netflix, Free landline calls extended to 40 countries abroad, 1gb internet speed (from 600) etc.
|
|
|
15-08-2022, 13:23
|
#458
|
Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 76
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,757
|
Re: Virgin Media Customer Service- Your Personal Experience
Quote:
Originally Posted by Chris James
I got my latest deal by opening a live chat. Started then I was asked if I wanted to continue through WhatsApp which I accepted (meaning a full record of the chat). It began by being told that as my current 18 month contract ended in 8 weeks' time this was the ideal time to negotiate. Might have been sales talk but my monthly bill was due to go up from £99 to £142. Negotiated for an HOUR and got a new contract for £92 with amazing extra benefits that I wasn't expecting e.g. Sky UHD, Netflix, Free landline calls extended to 40 countries abroad, 1gb internet speed (from 600) etc.
|
Well done. My current contract ends in a couple of months so I shall try the same route. I hate phoning up and having to say I want to leave (which would be a lie) just so that I can get through to retentions. Your way seems a lot better.
__________________
"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
|
|
|
29-06-2024, 12:16
|
#459
|
cf.member
Join Date: Jul 2012
Location: Manchester
Services: V6 x2, 1GB,
Posts: 26
|
Re: Virgin Media Customer Service- Your Personal Experience
Quote:
Originally Posted by Rillington
Call wait times seen to be lengthy.
|
To be fair, on the last 2 occasions that I have phoned them they answered pretty quickly.
|
|
|
29-06-2024, 21:04
|
#460
|
cf.geek
Join Date: Dec 2013
Posts: 979
|
Re: Virgin Media Customer Service- Your Personal Experience
Quote:
Originally Posted by Chris James
I got my latest deal by opening a live chat. Started then I was asked if I wanted to continue through WhatsApp which I accepted (meaning a full record of the chat). It began by being told that as my current 18 month contract ended in 8 weeks' time this was the ideal time to negotiate. Might have been sales talk but my monthly bill was due to go up from £99 to £142. Negotiated for an HOUR and got a new contract for £92 with amazing extra benefits that I wasn't expecting e.g. Sky UHD, Netflix, Free landline calls extended to 40 countries abroad, 1gb internet speed (from 600) etc.
|
When you recontract, does it do anything to the O2 side? The reason I ask is because my father passed away, I've took over his VM but we have cancelled O2 as I don't need the sim. I don't want to recontract to find I'll have to pay o2 again.
|
|
|
29-06-2024, 23:30
|
#461
|
cf.member
Join Date: Jun 2011
Posts: 32
|
Re: Virgin Media Customer Service- Your Personal Experience
Quote:
Originally Posted by Mythica
When you recontract, does it do anything to the O2 side? The reason I ask is because my father passed away, I've took over his VM but we have cancelled O2 as I don't need the sim. I don't want to recontract to find I'll have to pay o2 again.
|
When you negotiate a new contract, you can have what you like, so if you don't want O2 mobile then drop it. As I understand it you can't carry on with your father's contract you will have to negotiate a brand new contract in your name.
|
|
|
30-06-2024, 16:50
|
#462
|
cf.geek
Join Date: Dec 2013
Posts: 979
|
Re: Virgin Media Customer Service- Your Personal Experience
Quote:
Originally Posted by Chris James
When you negotiate a new contract, you can have what you like, so if you don't want O2 mobile then drop it. As I understand it you can't carry on with your father's contract you will have to negotiate a brand new contract in your name.
|
No, I've already took over my dad's VM and we have cancelled his O2.
|
|
|
17-07-2024, 21:18
|
#463
|
Architect of Ideas
Join Date: Dec 2004
Posts: 10,889
|
Re: Virgin Media Customer Service- Your Personal Experience
Since I recontracted my parents account the O2 and Virgin accounts have essentially been separate. When I recontracted with VM they never mentioned the sim. It just stayed the same.
The only think might be you lose double speed volt (if you have it).
|
|
|
17-07-2024, 21:31
|
#464
|
cf.geek
Join Date: Dec 2013
Posts: 979
|
Re: Virgin Media Customer Service- Your Personal Experience
Quote:
Originally Posted by jfman
Since I recontracted my parents account the O2 and Virgin accounts have essentially been separate. When I recontracted with VM they never mentioned the sim. It just stayed the same.
The only think might be you lose double speed volt (if you have it).
|
There is a question I have about that. When you sign in My VM and go to renew your package. It states -
"Choose this deal and keep your current Virgin Media plan without losing anything."
Where would you stand if they then took you down to 500Mb from 1Gb?
|
|
|
17-07-2024, 21:55
|
#465
|
Architect of Ideas
Join Date: Dec 2004
Posts: 10,889
|
Re: Virgin Media Customer Service- Your Personal Experience
If it gives you a package breakdown that says 1 gig broadband and it makes no reference to Volt upgrades in the text or small print, pretty good?
|
|
|
Currently Active Users Viewing This Thread: 2 (0 members and 2 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 07:13.
|