18-10-2021, 17:26
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#1
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cf.member
Join Date: Sep 2016
Location: Slough, Berkshire
Services: Gig1 Fibre Broadband
Posts: 59
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Hub 5 at no extra cost
Just got the email that the new Hub 5 is now available at no extra cost, so I went ahead and claimed mine. I'm currently on the Superhub 3.
I presume I can replace the Superhub 3 with this new Hub 5, correct?
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Hub 5.0 | Router Mode | Gig1 Fibre Broadband
Last edited by 2pence; 18-10-2021 at 17:29.
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18-10-2021, 17:52
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#2
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cf.addict
Join Date: Nov 2016
Posts: 310
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Re: Hub 5 at no extra cost
Hub 5? Don't you mean 4?
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18-10-2021, 18:04
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#3
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cf.member
Join Date: Sep 2016
Location: Slough, Berkshire
Services: Gig1 Fibre Broadband
Posts: 59
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Re: Hub 5 at no extra cost
Quote:
Originally Posted by rtho782
Hub 5? Don't you mean 4?
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Here's a screenshot: https://prnt.sc/1wmqr6o
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Hub 5.0 | Router Mode | Gig1 Fibre Broadband
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18-10-2021, 18:22
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#4
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cf.addict
Join Date: Nov 2016
Posts: 310
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Re: Hub 5 at no extra cost
So, nothing seems to have been officially announced. The picture you've posted looks similar to the new mini TV box, so seems legit.
Previously they have rebranded and reboxed Arris Touchstone devices. If this is what they have done again, then this could well be a TG9452 - seems the most likely upgrade path.
This would provide 1x2.5GbE port, 802.11ax wifi, and most excitingly, a BCM3390 SoC rather than the intel puma trash of the hub 3 + 4.
Here's hoping!
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18-10-2021, 19:14
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#5
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R.I.P.
Join Date: Jun 2012
Location: Swansea, South Wales UK.
Age: 72
Services: XL Phone, XXXL Gig1 BB SH4 (wired).
Posts: 2,753
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Re: Hub 5 at no extra cost
I wonder if this hub will be offered to everyone on Gig1.
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18-10-2021, 21:26
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#6
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cf.member
Join Date: Oct 2021
Posts: 9
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Re: Hub 5 at no extra cost
Quote:
Originally Posted by alanbjames
I wonder if this hub will be offered to everyone on Gig1.
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I got the email today, I'm only on 200Mps.
No idea why, totally out of the blue, not signed up to any betas or anything.
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19-10-2021, 02:35
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#7
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R.I.P.
Join Date: Jun 2012
Location: Swansea, South Wales UK.
Age: 72
Services: XL Phone, XXXL Gig1 BB SH4 (wired).
Posts: 2,753
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Re: Hub 5 at no extra cost
Its worth asking them i suppose, i will ring them tomorrow.
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19-10-2021, 09:13
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#8
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cf.mega poster
Join Date: Jun 2003
Posts: 8,915
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Re: Hub 5 at no extra cost
Quote:
Originally Posted by 2pence
I presume I can replace the Superhub 3 with this new Hub 5, correct?
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Yes. You should get instructions with it.
---------- Post added at 09:13 ---------- Previous post was at 09:12 ----------
Quote:
Originally Posted by alanbjames
I wonder if this hub will be offered to everyone on Gig1.
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No, because people on Gig1 will already have an almost new Hub 4.
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19-10-2021, 09:30
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#9
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cf.addict
Join Date: Oct 2009
Location: NW London
Services: Virgin 360 1TB x2, Maxit TV, M Phone, Hub 5 @ 350/36Mb
Posts: 374
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Re: Hub 5 at no extra cost
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19-10-2021, 11:28
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#10
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cf.member
Join Date: Oct 2021
Posts: 9
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Re: Hub 5 at no extra cost
Thanks, but very light on any new details, looks like one of the sources of his info is my report on the forum.
---------- Post added at 11:28 ---------- Previous post was at 09:59 ----------
OK some updates, copied from my thread on the VM Community forums.
https://community.virginmedia.com/t5...5/td-p/4846270
I spoke to VM Customer Services, who were adamant that Hub5 did not exist, and went away to check and confirm. I then gave them the URL from the email, the response was even more confusion on their end, and went away again.
As far as they are concerned this thing doesn't exist and they didn't send me an email, but the info is on their website.
I have requested the new hub5 online and it should be here on Monday, should be fun.
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19-10-2021, 11:46
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#11
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Just a Geek
Join Date: Jul 2015
Posts: 3,634
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Re: Hub 5 at no extra cost
Wifi 6 on router and Oculus Quest 2 so would have to add it to my PC but then maybe Air Link will work so if I get offered the router I would take it
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19-10-2021, 17:03
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#12
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cf.member
Join Date: Oct 2021
Posts: 9
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Re: Hub 5 at no extra cost
Well VM Forum MODs seem to have deleted the thread from their forums now.
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19-10-2021, 17:35
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#13
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cf.mega poster
Join Date: Nov 2003
Location: Oxford (area 31)
Services: 1.2Gb/100Mb, VMTV (UHD), Freesat HD, Freeview HD, SkyQ (UHD), BTtv (UHD), DAB+
Posts: 1,885
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Re: Hub 5 at no extra cost
It's nice when they do that with no explanation.
Quote:
Originally Posted by gordon861
Well VM Forum MODs seem to have deleted the thread from their forums now.
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19-10-2021, 17:38
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#14
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cf.mega poster
Join Date: Oct 2009
Posts: 2,065
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Re: Hub 5 at no extra cost
Perhaps it’s been moved to a closed trial group on the forum?
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19-10-2021, 17:54
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#15
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Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 75
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,720
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Re: Hub 5 at no extra cost
Quote:
Originally Posted by RobboEdin
Perhaps it’s been moved to a closed trial group on the forum?
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Could well be what has happened but if that is the case it would have been 'nice' if the VM mods had let Gordon know.
They could always have added the information then closed down the thread to ensure no further sensitive comments would be posted........ or just sent him a message.
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