07-02-2011, 23:14
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#1
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Inactive
Join Date: Feb 2011
Posts: 5
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huge thank you
i had a real problum when my daughter used 6000 texts in a month ,(i was impressed ) ,we had her on the VM unlimited texts deal and beleived this was not an issue ,until i got the bill £292 ,i tried calling writing etc all to no avail then i stumbled over this site and got neils, e mail , within 2 minutes of sending him a mail he responded and asked a member of his team to have a look . today itis all resolved money refunded and i and my daughter are really happy . so a huge thank you to the guys on this site who help without this i would have given up .keep up the good work alan 
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07-02-2011, 23:21
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#2
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 71
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,169
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Re: huge thank you
Glad you got sorted out and welcome to the site.Delighted the site was of use to you.
__________________
Hell is empty and all the devils are here. Shakespeare..
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07-02-2011, 23:26
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#3
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Inactive
Join Date: Dec 2006
Location: Lincoln UK
Age: 75
Services: 50Mb, TV & Phone
Posts: 3,673
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Re: huge thank you
How on earth does anyone manage to send 200 texts per day?
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08-02-2011, 11:20
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#4
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Inactive
Join Date: Feb 2011
Posts: 5
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Re: huge thank you
yeah i was impressed ,new boyfriend ( shes 14 ) ! and it was christmas so we were not worried about her texting at 11pm won't happen again .intresting that i was told that it should be VM policy to refund if it is the first time that you have gone over , shame no one told the customer service team .alan
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08-02-2011, 20:00
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#5
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Inactive
Join Date: Apr 2010
Posts: 9
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Re: huge thank you
That`s impressive!!
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08-02-2011, 20:12
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#6
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Guest
Location: newcastle upon tyne
Services: Sky Q silver bundle
Sky Q 2TB box
Sky Q mini box
Sky fibre unlimited
Sky Talk evenings and week
Posts: n/a
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Re: huge thank you
Quote:
Originally Posted by cripsy1
yeah i was impressed ,new boyfriend ( shes 14 ) ! and it was christmas so we were not worried about her texting at 11pm won't happen again .intresting that i was told that it should be VM policy to refund if it is the first time that you have gone over , shame no one told the customer service team .alan
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welcome to the club 
http://www.cableforum.co.uk/board/22...h-trouble.html
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08-02-2011, 21:31
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#7
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Inactive
Join Date: Feb 2011
Posts: 5
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Re: huge thank you
cheers the fact that she was in tears and offered to pay the bill from her savings made me even more determined to win ,tonight they cut the phone off !! ,quick call to sort it out but an e mail will go to the guy who sorted it tommorrow .cheers alan
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16-03-2011, 17:41
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#8
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Inactive
Join Date: Mar 2011
Location: Sunny Wales
Age: 33
Services: Broadband,
Forums
Posts: 144
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Re: huge thank you
6000 texts a month! wow now that is impressive I'm shocked that she still had the buttons on the handset
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16-03-2011, 18:17
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#9
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,837
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Re: huge thank you
My daughter is a serial texter too.... and after the first big bill for going over her "unlimited" limit I tried to get her credit limit reduced... and was told that with Virgin £50 is their minimum!!
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16-03-2011, 18:58
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#10
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Inactive
Join Date: Feb 2011
Posts: 5
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Re: huge thank you
did you ask for a refund first time she went over the so called limit ,i still beleive if they say unlimited it should be .must check the website ,to see if they have made a change cheers alan
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