29-04-2010, 18:11
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#1
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Inactive
Join Date: Aug 2004
Posts: 78
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Virginmobile.com down
Why cannot I access my mobile account online? All I get is the "Oops!" message which has been the case now for nearly a week. Does anyone have any idea what the reason for this cock-up is and when it will be cleared?
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29-04-2010, 18:17
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#2
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Virginmobile.com down
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29-04-2010, 18:22
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#3
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Inactive
Join Date: Aug 2004
Posts: 78
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Re: Virginmobile.com down
Same result.
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29-04-2010, 18:26
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#4
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cf.geek
Join Date: Feb 2007
Location: Mansfield Woodhouse NG19
Services: VM Mix TV, 200 internet, basic house phone. Also Virgin mobile phone
Posts: 541
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Re: Virginmobile.com down
Works OK here
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29-04-2010, 18:43
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#5
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Inactive
Join Date: Aug 2004
Posts: 78
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Re: Virginmobile.com down
I can access the site - Shop etc - but NOT My Account.
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29-04-2010, 19:03
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#6
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Virginmobile.com down
Quote:
Originally Posted by smallethic
I can access the site - Shop etc - but NOT My Account.
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You will need to call 789 from your handset and 10p to connect to get that sorted out.
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29-04-2010, 19:29
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#7
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Inactive
Join Date: Aug 2007
Location: Scotland
Age: 51
Services: 20mb, Tv, Phone
Posts: 2,849
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Re: Virginmobile.com down
I've been able to login to both my account and my husbands so I'm guessing you'll need to contact them.
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29-04-2010, 19:32
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#8
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Virginmobile.com down
Quote:
Originally Posted by moaningmags
I've been able to login to both my account and my husbands so I'm guessing you'll need to contact them.
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My account works perfectly.
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29-04-2010, 20:32
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#9
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Inactive
Join Date: Dec 2008
Location: Devon
Services: XL TV V+,
XXL BB,
XL Phone
Posts: 114
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Re: Virginmobile.com down
i got the oops message around 3pm when i got my new phone and registered on the site, wasn't sure if the registration process worked, but when i went to log in it was all ok
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29-04-2010, 20:42
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#10
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Bah Humbug!!
Join Date: Feb 2004
Location: Glasgow
Age: 43
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 13,904
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Re: Virginmobile.com down
I had the oops message for over a week. After calling 789 they got the IT team to look at it and a few days later it was back and working again.
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