Hi Folks!
I ordered a nice new shiny Virgin Mobile on a pay monthly contract on Wednesday 14th Feb, all went well wonderful.
Very fast delivery, i was soo impressed
Well perhaps im jumping the gun a little here and being to hasty? but it should be sorted now surely.
I registered on the web and went into my account and it had my balance, and explained until everything was setup 100% I would have £5 or so balance to get started, fine I thought ill wait a few days for the contract to be activated.
Problem now, its Monday, and im still showing as a PAYG Customer in Account, and cant make any calls on mobile without topping up!
Surely it cant take this long to activate it all?
If I had wanted a PAYG phone I would have ordered one
. and it certainly wouldnt have cost nothing to buy it.
I have joined up for the 300/300 tariff, I havent rung them up yet, will do tomorrow, but just wondered what on earth was happening?
I emailed the team and they gave me some silly email about sending them a copy of my contract!
Surely they have a record of it, after all it was only 4 days ago, surely all my details are on their system?
Send them a copy of the contract indeed, they cant be this disorganised surely???
Ta
Virgin Media TV and Broadband I have, but soo far not impressed with the Virgin Mobile side of things.