17-01-2018, 16:30
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#1
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,842
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SIM change email
My daughter has just received an email saying that a new SIM will be sent out to her so that VM can "roll out network improvements".
I've seen nothing about this on their official site?
Real or a con?
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17-01-2018, 16:39
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#2
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: SIM change email
Real.
All existing customers from before December 2017 will get a new SIM at some point.
__________________
I work for Virgin Media but all views are my own.
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17-01-2018, 16:57
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#3
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,842
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Re: SIM change email
Quote:
Originally Posted by BenMcr
Real.
All existing customers from before December 2017 will get a new SIM at some point.
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Thanks for that, she is being wary of scams.
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17-01-2018, 17:00
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#4
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: SIM change email
__________________
I work for Virgin Media but all views are my own.
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18-01-2018, 02:58
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#5
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (900 Mbps)
Posts: 27,868
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Re: SIM change email
Year, two of my daughters changed plans this month and both were sent new sim cards.
---------- Post added at 02:58 ---------- Previous post was at 02:57 ----------
(when did EE become a BT Company ?)
__________________
Baby, I was born this way.
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18-01-2018, 09:27
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#6
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: SIM change email
Quote:
Originally Posted by Paul M
when did EE become a BT Company ?
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Announced in 2015, confirmed in 2016
http://home.bt.com/news/bt-life/bt-t...11364037422234
__________________
I work for Virgin Media but all views are my own.
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05-04-2018, 16:11
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#7
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cf.mega poster
Join Date: Dec 2007
Posts: 1,583
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Re: SIM change email
got new sim today, but internet 4g isn't working now anyone else having problems with their shiny new sim? i've received a text to say the sim is working and I can make/receive calls.
---------- Post added at 16:11 ---------- Previous post was at 15:51 ----------
phoned them up and the guy talked me through manually setting up APN, wasn't too painful
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07-08-2018, 19:27
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#8
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cf.geek
Join Date: Oct 2011
Location: Nottingham
Age: 67
Services: Gig1,Ultimate Volt,Virgin 360x2,
O2 mobile
Posts: 746
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Re: SIM change email
Just had an email,letter and text about this. My sim is on it's way as is my sons. But my wife hasn't heard anything about a sim for her phone and she has been a Virgin mobile customer for about 6 years.
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I used to be indecisive but now I'm not so sure.
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08-08-2018, 11:21
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#9
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Believe in yourself ...
Join Date: Dec 2013
Location: Here & there ...
Services: tv phone mobile broadband V6 and tivo.
Posts: 5,252
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Re: SIM change email
Quote:
Originally Posted by Tricky Trevor
Just had an email,letter and text about this. My sim is on it's way as is my sons. But my wife hasn't heard anything about a sim for her phone and she has been a Virgin mobile customer for about 6 years.
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I was in a similar situation to you as hubby and youngest both with VM have yet to receive any text, email regarding the new purple sim from VM but I on the hand was the only one in my household to have received these messages on the new sim - 19th July Thanks! we've ordered your shiny new SIM - it'll be on it's way shorty. 27th July Action required:you should now have your new SIM, and it's important you follow the easy steps to swap it ASAP, Need some help? Visit virginmedia.com/simhelp
Hubby's phone is newer whereas my youngest son phone is older than ours so naturally, I was very wary about this and at first thought it was scam anyway long story short I got my eldest to back everything up on my phone and he changed the SIM for me thankfully I had no problem with this changing over to the new sim everything worked as before including 4g.
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A smile is a curve that sets everything straight.
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