Superhub : is there an issue with virgin superhub 3 with bt wholehome wifi disks?

[wakkaday]

i have the superhub 3
its connected in router mode (not modem) mode as i couldnt get it too work when it set this way and also when i connect my hue hub and samsung smarthing hubs it wouldn't find the connection when connected via switch, so need to utilise the superhub ethernet ports

anyhow its all set up to work and has been, but over past few months i am getting daily disconnections...which is annoying and then the net will come back on...

the router superhub 3 would start flashing with green light and eventually reset to the solid white light...

is there an issue with the bt whole homewifi been connected as a seperate wifi router?

any fixes i could try?

[General Maximus]

I am not familiar with any of your accessories but that is besides the point, for all intents and purposes they operate independently from a router. In your case you are losing your internet connection because the shub is rebooting and your accessories aren't causing this. I do believe this was a known issue with the earlier shub 3s but I thought it was resolved. You can try giving tech support a ring and tell them the shub is randomly rebooting, you are sick and tired of it and want a new one or you can setup a thinkbroadband quality monitor to keep track of the disconnects over the next couple of weeks so you have got some hard evidence you can present of the problem.

If you want my honest opinion though, shubs are as cheap as chips and when you start attaching tonnes of other equipment to your network you are only asking for trouble. If you want to use all these other networking accessories the best thing you can do is buy a proper router to compliment them. Put the shub in modem mode, use a proper router and attach everything to the new router. It will work a treat.

[crazyronnie]

I used to have 3 BT Wholehome wifi discs connected to my Hub3 which was set to router mode with the hub3 wifi disabled.

The BT Wholehome Wifi Discs are not routers, they are only WIFI Ap's. They do not have any routing functions at all, this is all carried out by the router. Whether you use your own separate one or the HUB3 in router mode.

But what i found was when the internet dropped out the router function on the hub would just die and in turn the discs would need to be rebooted once the hub3 had re-established a connection to the internet. This was super annoying for my IoT devices, as smart lights would stop working for example even though and internet connection was not needed and my NAS wouldn't work because the HUB3 in router mode would cause it to lose its Local IP to the devices in my house.

To get around this i bought a separate router which in my case was a Edgerouter X and set the HUB3 to modem mode, that way if the internet went down, the LAN wouldn't, as the Edgerouter X would still be routing local area network traffic and local IP address would remain intact. My BT wholehome discs and all the other devices kept their local IP addresses and when the internet connection was restored on the HUB3 side all devices would have access to the internet again. I've never needed to reboot the BT Discs, reboot the Edgerouter X or reboot the hub3 which is in modem mode. This set up for me has been fantastic and have had no issues.

My network looks like this:-


HUB3 in modem mode connected to Edgerouter X and a 24port gigabit switch connected to the Edgerouter X. The 3 BT wholehome discs in different parts of the house connected via ethernet back the 24port switch.



So in short...buy a router (it doesn't need to have wifi because you have the BT Wholehome Discs) and set the hub3 in modem mode.