General : TNT Sports removal

[jfman]

Easy done.

Essentially in the background everyone’s subscription now has it as an add on and as the 30 days expire they’ll take it off those emailed. Leaving a lower number of people “getting it free”.

[Mr K]

They could potentially do this with any channel. 'You not watched for a few weeks, so we've got rid'. You can still pay for it though !

[daveeb]

Originally Posted by Inactive Digital

Ah, okay. I thought those who'd received the email had the channels removed last night and needed to opt back in to receive the channels again.

Edit: It does appear that the channels have been removed from some customers this morning. The forum is already getting complaints: https://community.virginmedia.com/t5...5537723/page/6

Strange to do this on a weekend when you traditionally have fewer customer service staff working to deal with the inevitable enquiries it will generate.

Just checked mine, still active. As mentioned i've had a couple of e-mails from them, not the opt back in e-mail but a save hassle and recontract e-mail. No thanks !

[epsilon]

Originally Posted by jfman

Easy done.

Essentially in the background everyone’s subscription now has it as an add on and as the 30 days expire they’ll take it off those emailed. Leaving a lower number of people “getting it free”.

Definitely not everyone, perhaps it has been included as a free add-on for regular TNT Sports viewers and those who got the email and and responded earlier. From what I've seen, many customers have had TNT Sports removed when the Full House / Maxit subscription codes were removed.

---------- Post added at 15:14 ---------- Previous post was at 15:11 ----------

Originally Posted by Inactive Digital

Things must be bad for them to have done this overnight on a Saturday with no notice and just 48 hours after they started emailing customers. Either that, or they failed to get advice from customer service about the importance of timing for such an action.

There's a definite "this needs to be done before contract negotiations on Monday" feel to this. Customers losing out on the channels, albeit temporarily, doesn't seem to be the priority.

[jfman]

Originally Posted by Inactive Digital

Things must be bad for them to have done this overnight on a Saturday with no notice and just 48 hours after they started emailing customers. Either that, or they failed to get advice from customer service about the importance of timing for such an action.

I stand corrected. Mad.